Just before heading out for vacation, I powered down my NV+ through the web interface and shutdown my LAN. When I got back today, and tried to power up the NV+, nothing happens. There is zero activity (nothing on the front and no "Blinking" from the LAN port LED's on the back). I pulled the unit out and tried a new power cord and a different plug (uncase it was a problem with my UPS), it's still as active as a brick.
This is an older NV+ purchased back in November 2006, The firmware is, I think, up to date, but it's kind-of hard to report what it is when it won't power-up to check...
Yes, it's an NV+ with the chromed over LCD display.
I have never used the power scheduler option because of this issue (also, because I use it with my Squeeze box to stream music 24/7, so, I typically never shut it down).
Yes, my s/n is within that range, and I went through this back in 2007ish (as if I remember when I did it...) and reversed the direction of the fan.
I have opened the unit, and there are no obvious arcing, but three of the capacitors (a 3300uF, a 2200uf and a smaller one that I can't read) may be bulging on top.
The odd thing is that it was working fine, it's not like I came home and found it not on, I shut it down, but, it won't re-start...
I recently started having the same problem with disc 3 and received 24 emails this evening from my NV+ telling me that disc 3 had reached warning temperture (55°C)...Then I started to think, I have never had an alarm until I flip the fan around because of the power supply over heating issue.
So, I flipped the fan back to blowing out and the disc 3 temp dropped from 55°C to 50°C in about 15 minutes. Time will see if the over temp alarms go away. Note: I did install the power supply fan speed fix too.
Sorry is was a long time a go...
So, I flipped the fan, and then, flipped it back and installed the speed patch (because of an overheating HD).
Well, I've contacted tech support (Case No. 17898527). But have received no reply (other than a "additional time is necessary to effectively process your request" email four days ago). In the mean time I'm down hard and the natives are getting restless. So, now I guess I'm shopping for a new NAS just to get me back up and running...
It looks like there may be an issue with the NetGEAR customer support system. When I go to the Online Support Submissions page on the NetGEAR Service portal, is shows my Case No., but when I click on it, it says that "The case can not be found!" So, I have opened a second Case No. asking what every happened to the first ticket, if I get an email response (to a real person) I can send them all the details again if need be.
