Re: ReadyNAs 2120v2 stopped working after few minutes

PiotrKIN · ‎2018-02-26

Hi,

Ihave a problem with readynas 2120v2. I couldnt login to webadmin page and i need to restart NAS. After this operation I was able to access to admin page but after few minutes it hangout. I'm not able to restore files from backup cose everything what i want to do it hangout. NAS was upgraded to 6.9.2. And this happened after this upgrade.

I also see that data are "calculating" ...

After hangout i could only ping nas but i'm not able to access by web or ssh, and windows explorer. After hangout RAIDar also couldnt find my hardware.

JohnCM_S · ‎2018-02-27

Hi PiotrKIN,

Welcome to the Community!

Can you download the NAS system logs? If yes, please upload it to a file sharing site and then PM me the download link.

Regards,

JohnCM_S
NETGEAR Community Team

JohnCM_S · ‎2018-03-02

Hi PiotrKIN,

I would just like to follow up on this. Do you still have the same issue on the NAS?

Regards,

JohnCM_S
NETGEAR Community Team

PiotrKIN · ‎2018-03-05

Hi JohnCM_S,

I've tried to do it few times... but I'm not able to do it. To be able to do, check anything... I need to restart NAS. After that I have only 3-5 minutes before I'm loosing connection with NAS.

When I was able to check LOG's... I wasn't able to download them.

I really don't know what to do with thah 😞

Regards,

PiotrKIN

mdgm-ntgr · ‎2018-03-05

Are you able to download your logs if you boot into volume read-only mode?

PiotrKIN · ‎2018-03-06

Hi mdgm,

I don't know how to do it 😞 I'm just normal user.

Could U give me advice how can I manage with it ?

mdgm-ntgr · ‎2018-03-06

See How do I access the boot menu on my ReadyNAS 2120 storage system?

PiotrKIN · ‎2018-03-06

Hi,

I've tried to Power off NAS using 'Power" button at the front panel. It's not working. I can hold it for 1 minutes... and nothing.

So I think I'm not able to get to boot menu. The only way to restart NAS is button at the backside (from power supply).

StephenB · ‎2018-03-06

If you forcibly power down from the back, then you should be able to power up and use the boot menu.

PiotrKIN · ‎2018-03-06

Thanks !

In this mode I was able to download logs.

But I can't attach here 😞

StephenB · ‎2018-03-06

@PiotrKIN wrote:

Thanks !

In this mode I was able to download logs.

But I can't attach here 😞

There is some personal information in the logs, so you shouldn't be publicly posting them.

@mdgm-ntgr's signature has the "Sending Logs" link. https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

PiotrKIN · ‎2018-03-06

Ok. I understand. Thanks for your advice.

So... what now ?

StephenB · ‎2018-03-06

Well, the next step is for @mdgm-ntgr to analyze your logs. He's a busy guy, so give him a little time. Note that if you didn't send the logs to his attention, you should resend them.

If he doesn't post here or send you a private message (PM) in a day or so I suggest sending him a followup PM. PMs are sent/received through the envelope icon in the upper right of the forum page.

mdgm-ntgr · ‎2018-03-22

Your system is OOMing (running into Out of Memory condition). I can see you have a lot of snapshots and that quotas are enabled on your data volume.

Disabling quotas on the data volume should fix this. An OS Re-install would disable quotas on the data volume.

Even if quotas are not set on shares, quotas would be used for calculating space consumed by shares and total space consumed by snapshots.