Readynas 526x Anivirus scanner definition update failed

[pgjscottieuk]

On Sep 10th the antivirus scanner definition file failed due to download failure check your internet connection

Firstly i received an email Readynas Alert message system error 

Have turned off antivirus rebooted nas turned on again no change rebooted nas still file will not update this is on the same network as a 626x sitting next to it both connected to XS512EM which is connected to RAX120 AX12 via cat6a cable giving a 5GB link using the multigig port on the router this has been running quiet happily for months no issues any help please much appreciated

[StephenB]

One option is ssh into the NAS (as root), and then try running freshclam manually (with no parameters).

[pgjscottieuk]

Hi thank you for picking this up how do i do what have suggested i am not that it literate will need instruction help

[StephenB]

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@pgjscottieuk wrote:

Hi thank you for picking this up how do i do what have suggested i am not that it literate will need instruction help

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You can start by 

1. enabling ssh on system->settings->services in the NAS web ui.  Make sure password authentication is enabled.
2. enter ssh root@nas-ip-address in the windows search bar (or in terminal on a mac).  You'll get a one-time prompt to accept the fingerprint.
3. use the NAS admin password when prompted

Then enter freshclam on the command line (with no parameters) and tell us what happens.

[pgjscottieuk]

Hi tried your solution this was the result also received a readynas alert system errorupdate file failed to download

[StephenB]

It looks like ipv6 is enabled in the NAS (but perhaps not by your ISP).  Do you get the same results if you disable ipv6 in the NAS and try again?

[pgjscottieuk]

Disabled ipv6 and this was the result it wouldn't let me enter the password

[StephenB]

I've never seen that happen.  How did you disable ipv6?

FWIW, zsh is not installed on my NAS.

[pgjscottieuk]

Hi went to settings on the NAS then network then settings of the network adaptor /card Disabled IPv6 as per your instruction

[pgjscottieuk]

[StephenB]

@pgjscottieuk wrote: Hi went to settings on the NAS then network then settings of the network adaptor /card Disabled IPv6 as per your instruction

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Ok.  Not sure what caused this then - since I've disabled ipv6 on several NAS, and never saw a change to zsh.  Very strange.

Can you log in when you enter your password?  If you can, then what happens?

If you can, then enter chsh /bin/bash

[pgjscottieuk]

Hi it won't accept sign password it does't allow me to type

[StephenB]

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@pgjscottieuk wrote:

Hi it won't accept sign password it does't allow me to type

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Maybe try disabling SSH in the web ui, and then reenable it.

If that doesn't work, then I suggest doing an OS reinstall from the front panel (which will reset the admin password back to password).

[pgjscottieuk]

Have done an OS reinstall just waiting to see if the antivirus updates its usually after about 18 mins

[pgjscottieuk]

Have done the OS reinstall waited for the antivirus to update it failed have also completed the terminal commands again but exactly the same result can'y enter the password

[Sandshark]

I think ZHS on you Mac is what's blocking you, not the NAS.  I'm not a Mac user, but the message seems to be pretty clearly telling you you need to update your (Mac) account to use ZHS and that lock symbol is definately not coming from the NAS.

[StephenB]

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@Sandshark wrote:

I think ZHS on you Mac is what's blocking you, not the NAS. 

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That makes sense, as the info directs to an apple support article.

@pgjscottieuk - this is probably what you need to do:  https://support.apple.com/guide/terminal/change-the-default-shell-trml113/mac

[pgjscottieuk]

Have just tried this with my windows 10  htpc typed in the command dialog box appeared then disappeared

[StephenB]

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@pgjscottieuk wrote:

htpc typed in the command dialog box

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No idea what you are meaning to say here.

[pgjscottieuk]

Have also looked at the terminal preferences shells open with the other option is command ( complete path )

[StephenB]

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@pgjscottieuk wrote:

Have also looked at the terminal preferences shells open with the other option is command ( complete path )

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I'm not a mac user, so I don't know what you need to change here to be able to use terminal.

[pgjscottieuk]

I tried on windows typed the ssh root@nas ip address a black box opened up but then disappered

[StephenB]

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@pgjscottieuk wrote:

I tried on windows typed the ssh root@nas ip address a black box opened up but then disappered

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Did it disappear really fast?  Or did it hang around for a bit?

Is the NAS using the same IP?

[pgjscottieuk]

It disappered really quickly and yes when i set it up again i reasigned the old ip address as other things rely on it 

[StephenB]

I think you need to manually delete the old fingerprint on the Windows PC.

Navigate to %homepath%\.ssh (entering that in the windows explorer search bar).  You can either delete the known_hosts file there, or edit it (removing the line that starts with the NAS IP address).  

Then run ssh again.