Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Just to add....
We have 4 clients that upgraded their RN104's to 6.4.0 and since then they all now have severe performance issues. We use the NAS's as store backups from their Windows servers, backups that took previously 2-3 hours now take 5+ days.
I have tried upgrading the NAS's to the different betas and they are now running RC3 but still have exactly the same problem, I've even factory reset 2 of the units which also made no difference.
I've had a case open with Netgear for over a week now and I'm not getting anywhere with them, very disappointed at the moment as this is business critical for my 4 clients.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Hi joel80,
Thanks for your feedback. We encourage our users to use the latest Beta Firmware instead of downgrading previous Firmware versions. Instead of fixing the problems encountered, it could make things worse. For the time being, let's wait for the official release of the 6.4.1.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
You're all complaining about the performance of 6.4.0. Well, 6.4.1 is even worse! Opening a small Excell file takes me about 12 minutes. I'm afraid to save the file to the NAS. It's better to save files locally, put them in the cloud using something like dropbox and putting them back on my NAS when Netgear has come up with working firmware or I have bought another, for instance one made by Synology.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
I contacted support after 6 days of trouble. It took about an hour and in the end there wasn't any improvement. It could be, so they suggested, that the new firmware had some trouble resyncing and loading, it just needed a lot of time and I should give it some more time.
Then I just got this brilliant idea. Why not try to reinstall firmware 6.4.1 again, manually, over the installed 6.4.1. So I did and left it overnight. This morning my ReadyNAS performed like there was never any issue!
So to others having trouble: download the firmware found in Support / Downloads and just reinstall it manually. It might help you as it did for me.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Hello RobTwo,
Thank you for sharing.
We appreciate your contribution to the community. Engineering is already aware of the slow performance problem with the 6.4.1 version and they are already working on it.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
I was experiencing the slow performance on a client 312, but when I disabled the built-in Anti-Virus scanning, the issue went away. All of the attached machines already have managed anti-virus on them, so I am comfortable turning it off.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
We eventually resolved the problem we had on our two NAS's by downgrading to 6.2.5, this has to be done by booting from a USB stick and then Factory Resetting the units.
Just really annoyed that Netgear didnt suggest this a month ago as this problem they created with 6.4.0 has cost me days in time.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
So I wrote on December 9 that it was working again. But after a week or so trouble came back. Since then I have been waiting for better firmware and using my NAS thru the web interface. Unfortunately that meant donloading files, storing them locally and uploading them again. I was (am) very disappointed in Netgear's products.
Today, out of the bue, I could use my ReadyNAS again like before. That means: like a local disk, The day before yesterday I couldn't use it because of its slow performance. I don't know why a month of waiting has solved the problem and I don't know if it will continue to work like it does now.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Hi Brian,
I think I found the problem where I couldn't turn on or off Anti Virus. I think it has something to do with the browser's cache. When I restarted the browser I could turn it on. Before being able to turn it off again I had to restart the browser again.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Hi
I am having the same problem with my ReadyNAS 104 since updating to 6.4.2 and accessing with PC on Windows 7. Can you sugest how I can check my speed? From what I can gather turning AV off helps.
I am having the same problem with my ReadyNAS 104 since updating to 6.4.2 and accessing with PC on Windows 7. Can you sugest how I can check my speed? From what I can gather turning AV off helps.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Hello GWC,
A fix for the performance when AV is on is being developed, hopefully to be released next month. For the meantime, like StephenB suggested, turn it off.
Re: Slow share performance on my RN 104 since upgrading to 6.4.0
Just adding my observations....
I'm on 6.4.2 on my RN312, and tried measuring transfer throughput with AV on, and off, and got the results below using the NAS Tester StephenB kindly linked in a previous post:
This is over a GB network, with teamed network ports on the RN, through a 'dumb' GS308 switch, and using a Win10 PC, with an SSD OS disk. The AV 'issue' doesn't seem to be an issue for me, although I fully appreciate others are having a tough time with it. Obviously YMMV.
Model: RN31222D|ReadyNAS 300 Series 2- Bay (2x 2TB Desktop)
