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Ultra 6 hangs on boot
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2013-08-05
10:18 AM
2013-08-05
10:18 AM
Ultra 6 hangs on boot
Hello,
I've taken a look through the forum, but I can't quite see the relevant answer to my issue.
I was attempting to download logs from my ultra 6 when communication was lost to the unit (mapped drive couldn't access it, web interface didn't see unit, Raidar can't find it).
I tried a reboot (polite shutdown didn't work on the unit, so I held the power button for 5 seconds, it shut off, then I rebooted).
During reboot, the display on the unit shows the 6 drives appearing, says Check FS, then proceeds to booting...
Raidar sees the unit during the Check FS phase (and a while during booting...) - during which time it shows all drives as green, and says file system check
However, after a minute or so Raidar loses connection and the unit stays at 'booting...'
What are the next steps? I've tried unplugging the unit and restarting with identical results.
If I put it into boot menu, what option should I try? Clearly I want to preserve the data on the disks
Thanks
I've taken a look through the forum, but I can't quite see the relevant answer to my issue.
I was attempting to download logs from my ultra 6 when communication was lost to the unit (mapped drive couldn't access it, web interface didn't see unit, Raidar can't find it).
I tried a reboot (polite shutdown didn't work on the unit, so I held the power button for 5 seconds, it shut off, then I rebooted).
During reboot, the display on the unit shows the 6 drives appearing, says Check FS, then proceeds to booting...
Raidar sees the unit during the Check FS phase (and a while during booting...) - during which time it shows all drives as green, and says file system check
However, after a minute or so Raidar loses connection and the unit stays at 'booting...'
What are the next steps? I've tried unplugging the unit and restarting with identical results.
If I put it into boot menu, what option should I try? Clearly I want to preserve the data on the disks
Thanks
Message 1 of 3
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2013-08-05
01:28 PM
2013-08-05
01:28 PM
Re: Ultra 6 hangs on boot
This sounds like it could be a full OS partition. If the NAS is still under warrranty, enter a request for service at support.netgear.com.
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2013-08-05
10:53 PM
2013-08-05
10:53 PM
Re: Ultra 6 hangs on boot
Given that the logs would have been fairly big, that sounds probable.
I've launched a service request -ticket 21655267
Thanks
I've launched a service request -ticket 21655267
Thanks
Message 3 of 3