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Re: Unable to access frontview

riplatt
Aspirant

Unable to access frontview

Hi All,
After some power problems my ReadyNAS PRO didn’t want to boot and I couldn’t access the boot menu.

So after some fault finding and forum reading I ended up doing a USB recovery and then I could access the boot menu to do a factory default.
But now the frontview shows up without any images or text so I’m unable to set anything up.



Any suggestion for my next steps?

ReadyNAS PRO 6 out of warranty (about 6 years old), windows 7 with putty (but ssh is disable with factory default), unit is only used as a backup to a 516
Message 1 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

This is a known possible side effect of USB Boot Recovery. Sent you a PM.
Message 2 of 14
riplatt
Aspirant

Re: Unable to access frontview

replied to PM, thanks for the help.
Message 3 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

Should be fixed now.

The EEPROM was corrupted by the USB Boot Recovery.
Message 4 of 14
riplatt
Aspirant

Re: Unable to access frontview

Thank you very much, it all working again.

You are a God 🙂
Message 5 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

Just a man. Glad I could help.
Message 6 of 14
ash1
Aspirant

Re: Unable to access frontview

hey mdgm..

as of yesterday one of my macs (iMac27")
has done he same thing with the empty FrontView window..

MB AIR is ok.

The problem is when i want to log in with Safari..
on the iMac

Doesn't happen when i log in with Google Chrome,
except there is a big security warning it says,
but i ok it and it goes through to the normal FrontView window all ok.

i tried with FireFox, and the security didn't let me through at all..

can you help me get the login with Safari going from the Imac27".

BTW, i just updated the OS from 10.68 to 10.10.2...

all the best, tony
Message 7 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

Sounds like a different issue. Try clearing your web browser cache, closing your web browser then reopening it again.
Message 8 of 14
riplatt
Aspirant

Re: Unable to access frontview

OK, I'm back.

We had more power outages again (thank you energex) and the Pro6 has stop booting at the ReadyNAS logo again and once again I can't get the boot menu or front view.

Before I go and do a USB re-install is there anything I should try first?

Also I was running the OS6 (6.2.3-T1751) happily till the power outages, so I would like to USB install to OS6 if that is possible.

I have a small UPS on order and once/if I get it back up I'll wait till the UPS arrives to leave it running this time.

Thanks for any help.
Message 9 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

Can you get to the boot menu if you power down and remove your disks and then try to access the boot menu?
Message 10 of 14
riplatt
Aspirant

Re: Unable to access frontview

Will give it a go when I get home from work in about 8hrs time, thanks for the help again.
Message 11 of 14
riplatt
Aspirant

Re: Unable to access frontview

Can't get to the Boot Menu even with drives out.
Message 12 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: Unable to access frontview

Perhaps the internal flash is failing.

Does the power LED come on solid?

You could try USB Boot Recovery once more, I guess.

When you can't access the boot menu there's not much you can do. Would be advisable to run the memory test at some point if you get the boot menu back to see if there is a memory issue.
Message 13 of 14
riplatt
Aspirant

Re: Unable to access frontview

Ok will try a USB boot, can I do a USB boot with an OS6 firmware image?
Message 14 of 14
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