Re: Unable to connect to ReadyNAS Admin - F/W 6.4.1 on NAS 312

msd · ‎2015-12-09

Ready NAS 312 - OS6 Firmware 6.4.1

Problem: Unable to connect to ReadyNAS Admin Page.

HTTP Log shows: “Timeout waiting for output from CGI script /frontview/lib/dbbroker.cgi”,

Raidrar Software: I tried restart using it but doesn’t help. Units Power light is flashing but so is the light on the USB drive so suspect Backup is still running.

I believe this can happen if the NAS is running a Backup. There is an Rsync to USB running (8 hours now for just 150GB) and can’t even check anything. Its very annoying as I need access to Admin Page during backups on occasion to check. How does one resolve,

Resources: There are minimum Services Running (AV, Snapshots, Bit Rot all off etc) and most of the Network services are also off (Timemachine, DNLA etc). It’s only used as a Backup Location so no current Users are accessing either. In short, the only app running would be Backup. Am amazed that this is taking up 100% of resources. The Admin Webpages need Priority (for obvious reasons) assuming this is a Priority issue?

Shares: Are still accessible via SMB.

Suggestions welcome?

Cheers

mdgm-ntgr · ‎2015-12-09

The web admin interface is low priority and backups using Rsync can consume a lot of resources. How much data are you backing up? Is this a full backup or an incremental?

msd · ‎2015-12-09

Its meant to be incremental as Full was already completed and I then changed to an Rsync, so in theory should have been quick!

Problem is, I can't check anything or cancel the Backup without access to Web Admin so kind of Counter Intuitive that it is Low priority.

Datasize = as per noted on original post approx 150GB however 99% of that should be already there and is just an Rsyn now.

Its time to Pull the plug I think as the Power Button won't shut it down. Suggestions?

Cheers

msd · ‎2015-12-10

After 10+ hours Web Console became avail and only after Backup finished. I'll address extremely poor backup (5MB/s +/-) speed in another thread.

Question Remains: How does one change the Priority of Web Console on OS6 to be functional (when one needs it)? Being given lowest priority and it not being available highlights one of the following (I would think?):

That is of very poor design with the fact that it requires a lot of resources (its slow and clunky at the best of times), compared to the previous RAIDiator-x86 design (but we all know this so no doubt in need of serious work).
There is a serious memory leak with Backup that it takes up 100% of resources. Is there any NAS memory management? God help me if I try to backup with a 102 or 212 which run on the same OS but with much less resources.
OS6 has a major design flaw and is much too heafy for its own good (all Gloss but no umph)? I suspect this is a good part of the issue,

None of above are complaints and only observations and in dire need of an answer, explaination or fix by Admins.

Cheers

mdgm-ntgr · ‎2015-12-10

1. On RAIDiator the web admin interface had low priority too.

2. Rsync requires lots of resources to do the computations it does. I have had trouble accessing the UI whilst a Rsync backup job is in progress on older models due to the low priority of the web admin interface. If you were to use a different protocol you may find that the load on the system is lower. Having a backup complete ASAP is more important than access to the UI.

Rsync only sends the changes to files across and calculating the changes to send can take some time so an incremental backup may appear to be a lot slower than it really is. Rsync is particularly good for WAN backups where upload speeds especially may be quite limited and thus Rsync backups can save a lot of time compared with alternatives.

Can you send in your logs (see the Sending Logs link in my sig)?

msd · ‎2015-12-10

Thanks for feedback BUT......... not going to blame Rsync,

1: At least RAIDiator OS could handle it hence was never (and still isn't) an issue. Being using Rsync for years now (and still do) and never had a problem with access to Webadmin "ever" other than with OS6. RAIDiator was also FAST.......unlike OS6 which is sooooooo slow. Yawn.

I am a Readynas fan and still have a NV+, Ultra2NAS, NVX, Pro4 & a 312. The NV+ (8 years old is faster at backing up compared to a 312). I tested the other day. Crazy or what!

Logs: Already cleared them. I wIll have grab next batch.

Cheers

StephenB · ‎2015-12-10

Like mdgm, I have also seen the web ui go "dark" on OS4 systems - though not as often as OS6.

I think it would be good for Netgear to add a setting to uplift the web ui priority. It would simplify administration when resource-intensive tasks are running. The only practical alternative is ssh - which Netgear discourages. The setting would have to apply to all http access of course. Since this would be a new feature, you can post it on the ideas exchange here.

I do use rsync backup on my RN102 - and I am not seeing the ~4 MB/s speeds you are reporting. My backups are pulling data from my pro-6, and the destinations are the internal data volumes on the RN102.

If you just upgraded to 6.4.1 - the NAS will run btrfs-cleaner initially, and that will degrade performance until it completes. There is also a known issue with the antivirus service - if you have that enabled, try turning it off.

msd · ‎2015-12-10

I have as much as possible "Turned Off" as it is purely for backing up a "Single Location" once a day and then NAS to USB for offsite. Overheads couldn't be lower if I tried hence the frustration (I believe).

This isn't even a 102 which only has 512MB RAM. I did buy a 104 (which I plan to sell on as useless). This 312 at least has 2GB Ram and better processor and costs a lot more than a 102 hence the dissapointment (and hard to recommend as it stands). If I could load OS4 onto it I would (as it has always worked and solid for clients to date). Sad I know and the reasons for my frustrations. I want to continue to like Readynas's but nothing is going right from Day one since OS6 was released (for me at least). Too much time fixing things for clients!

msd · ‎2015-12-10

Sorry, I shouldn't carry on too much about it, as this is meant to be about finding a solution PLUS making the others aware of my issue (in case it helps).

Will try keep my comments as 'Constructive Criticism" where applicable.

I appreciate all feedback and also any experiences you (or the rest of the community) have and the reason I post here. I'll try to behave myself!

Thanks for feedback so far.

msd · ‎2015-12-10

I left a Rsync backup running last night which should have finished by now as I had already place the Data onto usb drive prior to commencing. 8 hours later I noticed it is still running. I then realised that my folder containing the data is being duplicated inside the NAS "Data" folder (which by default contains all the Shares). I neglected to create "DATA" folder on the root of USB and then place my folder inside it prior to starting this first Rsync.

Question Is: How to Cancel Backup? as this will take all day replicating something that already exists. I need to move the existing folder and then restart.

I managed to access the 312 but Backup Jobs shows as Empty. No doubt as NAS is too busy backing up to show the page. Sure enough, after 30 secs when refreshing Backup Page. I can no longer access the NAS due to "Initial issue".

This is a Catch 22 as I am unable to power off other than pulling the power cable (bad idea so don't want to do that). Very frustrating indeed as even the RaidAR software can't restart NAS while backup is running.

Moozh · ‎2016-05-23

Late to the party but just thought I'd contribute and add that I'm experiencing the very same thing right now.

I'm running F/W 6.4.2 on a ReadyNAS 316 while performing a backup job of about 4.5TB to a EXT4 formatted external USB drive for offsite backup. Before starting the backup job I turned off SMB on the USB only leaving Rsync so as to not have this resource available to potential snooping eyes on the network. Now that I've started the backup job, it's currently starting the 2nd day of performing the job and I cannot connect to the ReadyNAS admin interface or the external drive share to get any sense of the progress. I get a repetitive reload of a page stating "Connecting to ReadyNAS Admin Page. . .".

I've had a user accidentally delete a folder yesterday that I would like to recover via the snapshot (which I only make visible when I need to recover files in a scenario like this), but, of course, cannot access the management interface to do so.

I otherwise have daily Rsync backups to a second on-site NAS, a backup job to another off-site NAS via the 'replicate' service. I even have an 'IDrive' cloud backup app on a ReadyNAS that performs daily backups to the cloud account. All of these generally perform without an issue (There is the occasional 'Replicate' issue, but for the most part, its okay). None of these backup methods have ever locked me out of the admin interface. This has just newly occurred with this, the first backup task being performed to a USB external drive with this ReadyNAS 316 unit.

I've used ReadyNAS for a number of years now and over time have come to the conclusion that it's best to utilize it within the constraints of its capabilities as there are obviously areas where it falls short, underperform, or worse--over promise and disappoint. I make it a point to not try tweaking or modifying them unduly to make them do something that might ultimately compromise their inherent reliability as a NAS server. Admittedly, sometimes I'm tempted to explore greener pastures but something keeps holding me back.

I am relegated to sitting on my hands, twiddling my thumbs and hopeful that sometime soon this backup job will be complete and I'll be allowed to connect. It is irritating that I have no way to gauge when that might be though.

mdgm-ntgr · ‎2016-05-23

There is a fix for this issue in the latest firmware 6.5.0.

Moozh · ‎2016-05-25

Good to hear. I'll see how things perform with this new firmware release. Curiously enough, I noticed the prompt that the upgrade was available but chose not to install it because I did not want to risk anything going awry with this task I was about to perform. I thought I'd wait until it was all done and then I'd start poking sharpened sticks at the server afterward.

The backup job is finally complete and has now released enough resources (whatever those might have been). Yesterday, the servers performance did plummet to a state of near frustrating waste-of-time to try and access for the users on the LAN. That was strange also, the first day of the two-day backup job did not seem to impact the ability of folks to access the shared folders on the NAS, the second work-day up until the completion of the backup job, it was a nightmare and inaccessible for most.

These full system backups are tasks that have been performed for years on prior generation ReadyNAS pro with F/W OS4 devices, and ReadyNAS 312 servers all utterly with no issues at all, and this otherwise 'burly' ReadyNAS 316 was near crippled performing the same task.

Well, we'll see how things go.

I do see there are some changes to explore with F/W 6.5.0. Cloud connectivity to Amazon cloud drive is new. I dont personally have a use for it that I can think of but who knows. Egnyte app is pre-bundled and the DropBox app looks a tad freshened. Hopefully it is improved from before. It really performed poorly and unreliably before and I transitioned over to the DropBoxManager third party app whose implementation is much more user-friendly and way more reliable (tho not "perfect". It does need to be restarted every rare now and then).