I have been trying to use an RN212D23-100NES with windows 10 (on an expensive windows 10 laptop) for many months and it has never worked properly. I completely gave up and stopped using it months ago and only occasionally do a firmware update check or check to see whether windows 10 will now talk to it reliably. It never does. Each time the problem is different and each time we get a bit closer to being usable but each time, we're still not there and I give up for another month. The "current" problem is that the drive seems to spin down or otherwise "go to sleep" in some way - or maybe windows 10 just "forgets" it every so often. This can happen even when the drive was accessed only a few seconds ago. Anyway, the result is that every so often windows 10 will take around 20 to 40 seconds to do something on the readynas (Ie. get a directory, open a file etc.) that should be immediate and of course, that crashes the computer. Before someone suggests it, yes I have unticked every "allow-windows-to-power-this-device-down" option in windows device manager and disallowed spin-down on the readyNas. There is nothing whacky about my network or my computer, My network is a bog standard Virgin media home internet setup and the computer is just used for business stuff - no video games or viruses etc. I am using a cabled connection, not Wifi.So, everything is about as plain, ready-salted as you can get. Nothing exotic here. Other than assuming that this is just another of windows 10's catalogue of fatal problems, I cannot see why it should be happening. Any ideas ?
The only box in the systen is the one Virgin Media put there when they connected us to the internet. I presume it is what you call a router or switch or something but anyway the cable comes in from outdoors and the ethernet connections and Wifi come out. It is a Virgin Media Super Hiub VMDG480 and it also has the letters CG3101D on it. Other than that I don't know much about the hardware. The ReadyNas is comnnected to one of its ethernet wired sockets and my laptop is connected to another of them.
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There is nothing whacky about my network or my computer,
I wouldn't be so sure about the computer., Windows 10 should not crash when you attempt to access an inaccessable device. Yes, it may freeze for a bit while it retries many times, but it should ultimately give you an error message and let you go on your way.
It sounds remotely firewall related, though I have never heard of that specific behavior. Is your network designated as a trusted one?
Hi. Sorry. Been busy. Thanks for the feedback. The internet is a wired connection. Not Wifi. I'll be honest; I don't fancy turning off the firewall long enough for this problem to pop up. Sounds dangerous. Re: Windows shouldn't crash. True but it did until recently. Some time in the last month(ish), MS released some kind of update that stopped the crash and now leaves you growing a long white beard waiting for something to happen. I designate everything to be as hassle free, trusted, easy, one-click and minimal-password-stuff as possible consideriing it's only me that uses it. I don't need endless password and privilege hassle to access my own stuff. So, yes, the network is trusted, all the things I am trying to access are designated "trusted locations". I don't have a login so there is no question of me accidentally giving myself an account that hasn't got any privileges.
Quick update: I found someone reporting other network-ish problems with the firewall in AVG Internet Security (which is what I've got). They found that the cure was to add the IP address of the ReadyNas to the Network white-list in AVG. I did that and cross-fingers, the problem looks as though it might be solved - admittedly, I haven't had time to use the PC much in the 36 hours since I did it, so maybe it isn't yet. I will report back.
...They found that the cure was to add the IP address of the ReadyNas to the Network white-list in AVG. I did that and cross-fingers, the problem looks as though it might be solved....
Spoke too soon! It's still doing it but it just freezes up for ten seconds instead of 40 seconds. One thing I forgot to mention is that I also set the ReadyNas to have a fixed IP address (so that I could ad it to the white-list) and I suspect it's that it is responsible for the shorter amnesic episodes, not the adding it to the whitelist.
Well for me with Windows 10, it keeps forgetting the Password for the NAS and I have to enter it all over again when trying to access the files. I don't get it. I'm sure it's a windows 10 issue as it does have many isues. It can't remember that I want to use a specific app when I click on a link in IE, and I click on the box to Remember and it does nothing, over and over again. It's just yet another screwy thing with Windows 10. I'm starting to thing about ReInstalling Windows 10 onmy PC with a clean install and see if things are better, because I did a Windows 10 upgrade from Windows 7.
Luckly all my main running programs I need up and running are on the NAS. So it won't screw all that up. It would still be a ton of work, but at this point, I don't know what to do to get my system running correctly. It's just been one issue after another. I liked Windows 7 far better.
I have read something somewhere about needing to create a new Microsoft account on the computer that you have the problem on to solve that one. This is not the same problem I have though.
I just found a few other things I had noted from previous versions of Windows. So all the things I have now changed are:
In Windows 10 control panel / Internet options:
On Security tab: Local Intranet: Tick "Enable protected mode". Click "Sites "button: Tick "Automatically detect intranet network". Click "Advanced" button: Make sure list contains 1) the fixed ip address you have given the readynas and 2) “netgearreadynas”
On Security tab: Local Intranet: "Custom level" button: Reset to Medium-Low.
Also, I turned off AVG network filter driver:
AVG Internet Security: Control Panel / Network
Right click on Ethernet and click on properties
On the networking tab, untick AVG network filter driver
Also, in AVG: I changed the readynas unit’s IP address to a fixed one and added it to the whitelist in AVG firewall / expert / Defined networks / whitelist. I also added "netgearreadynas" as a network itself with its fixed ip address
With all that lot, it seems to work - although, again, I am not holding my breath
I ended up wiping my computer and starting fresh. I think in the end that'll be better. Things seem to work better when you install a fresh clean version of Windows instead of doing a update from a older version of Windows, so I just went for it. I just made sure to have of list of programs installed, and all my web pages saved, and keys for software I own, etc and that way I can just staet fresh and make sure I get the newest versions of everything. In the past this would have been a huge pain in the butt, but all the big programs I used to run on my Windows PC like PLEX and NZBGet and so on and so on are all on the ReadyNAS running and my PC has zero effect on any of it. Hopefully by the weekend I'll have everything back on it. I'm not in some big RUSH, a little every day and I'm good.
I run two RNAS 104's and both have a similar problem to that described and have done for 2+ years. Both NAS are running with OS 6.6.0 (current) and both loaded with 4 disks configured as Raid 5 and no optional apps other than SMB Plus (1.0.4)
The effect is that when doing a backup by file copy (5,000+ files, big and small) Windows 10 Explorer hangs and eventually indicates that it has lost the connection to the RNAS. Trying again usually kicks the copy off again, but it can need that every 5 minutes or so (which is kind of irritating in a 2-3 hour copy process).
Some time ago (I forget the details) an OS patch was published to deal with this and it worked, but the issue returned with subsequent OS updates.
However, turn off real time antivirus scanning on the NAS and all is resolved. I don't like it as a solution and all I can deduce is that the AV process is causing a timeout on the Windows copy.
I then updated SMB PLus to the current version (1.0.5) and restarted the real time AV scanning. All now seemed well.
So to anyone with a Windows connect problem I'd say make sure you are up date (main firmware and apps), usually sensible anyway, and if that doesn't fix it try disabling the real time anti-virus scanning.
I've just finished a test with the 6.6.1 firmware and can report that the "hang" from Windows 10 still happens with AV enabled. Rebooting the device without AV and telling Windows 10 to continue makes it work again.
Unfortunately, that is not all and for the first time I'm seeing what look like other problems in the logs. This is a 4x2TB configuration arranged as a single Raid 5 volume. It currently has 2.32TB out of 5.44TB free. These are all new messages since the 6.6.1 firmware upgrade; there have been no "red" errors at all since new over two years ago. Not at my happiest and am not about to upgrade my other units.
Guess I'll have to do as it says and contact technical support.
Volume: Less than 5% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.
Mon Jan 9 2017 8:47:49
Volume: Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.
Mon Jan 9 2017 8:00:24
Volume: System volume root's usage is 87%. This condition should not occur in normal conditions. Contact technical support.
Mon Jan 9 2017 7:47:16
Volume: Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.
Mon Jan 9 2017 4:27:26
Volume: Less than 5% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.
Mon Jan 9 2017 4:17:06
Volume: Less than 10% of volume media's capacity is free. Performance on volume media is degraded. To improve performance, you must add capacity.
Mon Jan 9 2017 4:07:55
Volume: Less than 20% of volume media's capacity is free. Performance on volume media will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation.
Mon Jan 9 2017 3:57:41
Volume: Less than 30% of volume media's capacity is free. NETGEAR recommends that you add capacity to maintain current performance levels. Continuous protection snapshots will be deleted when volume free space is less than 5%.
I went into the admin page for my readynas. It said it had version 6.6.0 I asked it to check for upgrades. It said there weren't any so I manually downloaded the upgrade to 6.6.1 and manually forced the readynas to upgrade. It seemed to do so Ok .. but .. No change. STILL windows 10 keeps forgetting my readynas and it is STILL not usable.And, by the way, I have NEVER had the antivirus enabled, so fixes for that probably won't ever help. Can someone please fix this. It has been MONTHS AND MONTHS AND MONTHS since I was able to use my EXPENSIVE network storage drive. It is just an expensive ornament.
Reading through the thread I am a bit unclear on what's wrong. Is it only that the nas doesn't show up in the network list in windows explorer? Or are there other issues?
This really sounds like a Windows problem, not a NAS one, but I can't put my finger on the cause. When Win10 "forgets", can you still access it via web, SSH, or from another computer? If you can, then that really points to a Windows problem. Or if you are runnning a firewall other than the Windows one, maybe something there.
If you can't access it via any menns, is it somehow hopping IP addresses or is something else conflicting with it? If you have it set to a fixed Ip address via the NAS GUI, have it in the same range your router assigns addresses, and don't also have it reserved in the router, an IP address conflict is certainly a possibility.
The problem is that every so often, it takes ages (30 to 40 seconds) for the readynas to respond. Windows just freezes trying to access it. This can be in the middle of a work session accessing it continuously or if I have been away for 5 minutes to get a cup of coffee. The readynas does show up in windows explorer, so do the mapped drives etc. etc. etc. no problems at all with any of that stuff (in the past yes, but not now). It's just the frequent freezing up that is wrong. I never had this with XP or Win 7. I have had nothing except problems since windows 10 darkened my door. At first, windows couldn't see the unit, then it couldn't map drives, then it could but kept losing the mapping etc. etc. etc. etc. on and on and on and on and .. as the months rolled by the errors kept changing but were always show-stopping - as the current freeze up problem is.
