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Orbi Not Recognizing MySecurity Answers
For some reason my login password is not working so I have tried to change it using my serial number but the answers to my security questions are not recognized either. I have not changed them from when I first set them up so not sure why I am having this problem. Any suggestions?Orbi App Deactivated Netgear Armor
I have the Orbi 770 and Netgear Armor Android app (OS 16). I recently checked my security status and it shoud my subscription was deactivated (it expires in 5/26. I could not activate it and the only option shown was to purchase a new subscription. In Android, I was able to clear the data and sing in again on the Orbi app. Now it allowed me to use Netgear Armor.Can't Log In From App
Seems like after a recent firmware update, I can no longer log into the router from the Orbi app. It asks for the login credentions of which I use admin and the same password I use on my laptop, but I get the message "Your router is unreachable. Please check that your router is on. If this issue persists, try rebooting your device." I have rebooted the router several times. I've cleared cache and data on the app. I've deleted and reinstalled the app. I can use a web brower on my phone (Samsung S21, Android 15) and get logged in. I've even changed the router password but still no luck. Any ideas?Orbi rbr40 not connecting with modem
Hello, I’m hoping someone can help me. I have an Orbi rbr40 router with two satellites. Motorola modem. I unplugged the router and modem four days ago to move something. Plugged back in a few hours later. The router appeared as it was loading- slow white blinking light. Then turned solid purple. I tried unplugging and syncing a few times. Called Orbi, not sure if it was really Orbi. I called three different times, in sum they are saying there is malware. They said when I unplugged and replugged (prior to issue) that allowed malware thru and somewhere along the line of router, satellite or devices it is infected and I’d need to pay $349 for 5 years (maybe 3, can’t remember) or $499 for lifetime security protection. They said they clean up the malware and fix the issue. I don’t buy it. i have since done a factory reset, no help. I called Xfinity today, there is no issue with signal getting to modem. And YouTube says my modem is working fine. The router is now solid white light. of course Xfinity tried to have me rent a modem/router. any help, in simple terms, would be greatly appreciated. My soon to be ex husband was the tech guy- he skipped town to his new life and this is all foreign to me. Thanks a million in advanceCan't connect to the Orbi's within app even after factory reset.
Man... These things are really starting to annoy me. I've tried all the fixes I have found and still no luck. I even factory reset them, something I was trying to avoid, and still can't get the app to connect. I've tried an andriod, iphone, etc and nothing.... What gives?!Orbi App Admin Credentials
First time trying to sign in the orbi app in a while and it now asks for admin login which I have never had to do before. Weird thing is it only happens on my new android phone. Dusted off the old android and had no issues logging in. Seems like everyone is having problems. No idea how to fix and a factory reset for only one affected phone is insane.