NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
mobile client
154 Topics
ReadyCLOUD not connecting
I have a readycloud installed on an iMac runing MacOS 10.11.3. New install of ReadyCloud for MacOS v2 FM ver 6.4.2 I suddenly have a problem with connecting. The following situation applies: - I am signed in - The connecting pictogram keeps on turning - I have reset the readynas physically -> no succes - I CAN get into the NAS using RAIDar and through the Web interface. Everything is in order I cannot connect using ReadyCLOUD - I have tried connecting using iOS client v 1.5.6 same results - I can connect to the ReadyNAS externally through DMZ Please help Can someone please help me with this problem?Solved22KViews0likes16Comments
Having ReadyCLOUD problems since 3/30/17?
Hello ReadyNAS Community, ReadyCLOUD had an issue on March 30th, 2017 between 1:00 AM and 12:00 PM US Pacific time, which caused ReadyNAS devices to leave ReadyCLOUD. This incident stopped the connection from your ReadyNAS to the Cloud and may be preventing you from accessing your ReadyNAS remotely. Also, private home shares for ReadyCLOUD users were removed as part of a ReadyCLOUD user cleanup mechanism (which has since been disabled). Please know that we are working on contacting all the individuals who have reached out to us and those who appear to have been impacted at the email address associated with their ReadyCLOUD/MyNETGEAR account. If you were affected by this incident, you may have experienced one of the below situations: Could not access your ReadyNAS via ReadyCLOUD. Could not access the ReadyCLOUD.netgear.com home page. Could not access your ReadyNAS via ReadyCLOUD desktop/mobile applications. Cannot log into the ReadyNAS Admin Page locally with your ReadyCLOUD owner username and password. Cannot find files/folders located in a ReadyCLOUD user private home share. (see NOTE below) If you cannot login to your ReadyNAS Admin Page because you cannot use your ReadyCLOUD owner username/password, use your ReadyNAS's local admin password (default username: admin, default password: password). You may have changed the password from its default state when you first setup your ReadyNAS. If you cannot login to your ReadyNAS Admin Page because you do not know your ReadyNAS's local admin password, hit cancel when attempting to login. The password recovery screen appears. If you did not previously configure any password recovery options, you will need to perform an OS Reinstall to reset the admin password to default (admin/password). For boot menu options for performing OS Reinstall, visit: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu, find your device, follow the procedure for performing an OS reinstall. More information about this procedure is documented at https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system If you used ReadyCLOUD, but did not utilize private home shares: You can rejoin ReadyCLOUD at any time. Navigate to the CLOUD tab from your ReadyNAS Admin Page, toggle on ReadyCLOUD, enter your MyNETGEAR username and password. After you confirm, you should be rejoined back to ReadyCLOUD. If you are having issues, try rebooting your ReadyNAS one time and then trying to rejoin ReadyCLOUD again. If you persist at having issues rejoining ReadyCLOUD, please seek assistance on our Community, at community.netgear.com. NOTE: If you used ReadyCLOUD, and believe you may have lost your files/folders from your ReadyCLOUD private home shares, or know that you lost your files/folders from the ReadyCLOUD private home shares, as part of the ReadyCLOUD incident on March 30th: If you have a backup of your ReadyCLOUD private home shares already, you should restore this data from a backup. If you do not have a current backup, please read on. Data, in some cases, may be recoverable; however, be advised that data recovery is not possible in all cases. Be advised that if you attempt to rejoin ReadyCLOUD, data may not be recoverable. Also, if you continue to use the device in normal mode, data may also not be recoverable. To put your ReadyNAS into read only mode: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Volume Read Only” mode from the boot menu. Reach out to us at readycloudsupport@netgear.com from a valid MyNETGEAR email account and we will work with you in the order that we receive your e-mail. To prepare your system for data recovery assistance: Go to https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu and locate your ReadyNAS model. Follow the instructions for placing your device in “Tech Support” mode from the boot menu. Once your device is in Tech Support mode, please provide us at readycloudsupport@netgear.com from a valid MyNETGEAR email account with the information requested at the end of this message. If you need access to data that was not in the home folders, please place your device in “Volume Read Only” mode for the meantime. If you do not need access to the other data on your volume, please place your device in “Tech Support Mode” If you are contacting us at readycloudsupport@netgear.com, please include the following details: First & Last Name Case Number (if you’ve called into Support) E-mail Address associated with ReadyCLOUD owner (MyNETGEAR SSO) ReadyNAS Model ReadyNAS Serial Number MyNETGEAR e-mail addresses of users who lost home folders. NETGEAR is treating this as a critical design bug and have patched the server software to prevent this issue from occurring in the future. Please subscribe to this post to get the latest updates from NETGEAR as they are posted. Note: To subscribe to a post click on the Options menu to the right of the title (three horizontal dots) on the very first (original) post in the thread and then click Subscribe. Thank you, NETGEAR ReadyNAS team12KViews4likes4Comments
readycloud android app not connecting
In past several days, can no longer login to ReadyCloud account with android mobile app. Colleague on different ReadyCloud account having same problem. I can login from Windows ReadyCloud app, and can use IOS app. On the android phone where the app does not login, I can login using Chrome from the same phone. Have uninstalled and reinstalled the app from Play Store...same reasult. Tried using wifi connection and tried using wireless carrier connection. Result is always the "Logging In..." message with spinning circle that never connects.Solved12KViews0likes24Comments
ReadyNas cannot connect to READYCLOUD
I am having trouble connecting my Netgear Nas 104 to ReadyCloud. I am using Software 6.8.1 I am able to see the Nas in the ReadyCloud and am signed in, but I cannot bring it online through the portal. Everytime I try to turn on Ready Cloud on the “Cloud” page, II enter my credentials andI am given the following message: “Something is preventing the Readynas from connecting to the ready cloud server. Please reboot your readynas and Try again.” When I go to readygear.netgear.com the nas is there but will not show any of the files. I am sure of my user name and password and have also confirmed that it is registered to my email address <REDACTED> user name is <REDACTED> Lastly, I am able to see my files through my computer network fine, just not the Ready Cloud. I would like to include my log but not sure which one to send you. Please help!!!Solved12KViews0likes35CommentsiPhone Media Backed up to ReadyNas/Cloud - If deleting on iPhone (to free space) - Sync on NAS?
Subject says it all. But i'm backing up an iPhone 6 with the ReadyCloud app to the NAS with no issues. Question is, after Backup is completed. Is it safe to clear Photos from iPhone and assume the backups will not SYNC or delete from NAS? Has anyone tried this? just making sure before i remove them on the iPhone. **Incase of any AppleFan boy repsonses to just saving it to Apple's iCloud ---> Our iCloud is full and I dont want to pay for additional storage, especially since we have 10TB of private cloud storage from the ReadyNAS.Solved9.6KViews0likes3CommentsReadyCLOUD not working with apps but works from web
Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message like "object not located" or in Windows app, aftert clearing cache logging out and logging back in, I see shares but when I click on displayed folders, nothing further happens. In android app it sees my NAS...clicking on name of NAS then leads to unending "Refreshing". -Cached cleared, loging and log out again....no change. Have tried leaving the Cloud from inside admin and re-entering ReadyCloud account, but no change. -Thoughts? Thanks9.4KViews2likes17Comments
iPhone App can't connect
Hi there, i activated ReadyCloud for the first time yesterday on my NAS204 (OS 6.5.0) and downloaded the new App (V1.57). After starting the App, my NAS is found and marked Online. After tapping on it, I see my folders and the message "Connecting..." on top, which never ends. It doesn't matter if I'm on cellular or on the same WiFi as the NAS, it can't connect. The Desktop App on my PC is working, but the PC is in the same LAN as the NAS. I forwarded no ports in my Router or changed anything in the NAS OS, just activated ReadyCLOUD.Solved9.3KViews1like35CommentsReadySHARE works but ReadyCLOUD cannot discover USB_Storage HDD connected to my R7000 router.
I have an Iomega Prestige USB 2.0, 500 GB desktop HD connected to the USB 2.0 port on the back of my newly installed R7000 router. I was able to map the HD as the U: drive using Windows 10 on my desktop computer, and I can access the HD and its contents on my desktop Win 10 PC using Windows File Explorer under both This PC > USB_Storage (\\READYSHARE) (U:) and Network > READYSHARE > USB_Storage directories. In the Netgear Genie Windows app, you can see in the USB Storage (Basic Settings) screen that there is an Available Network Folder set up with the Share Name of \\readyshare\USB_Storage, however you cannot access this device from the Windows Genie app. Conversely, iin the Genie app on my iPhone, I can access the contents of the USB_Storage HD directly from the ReadySHARE icon in the iPhone Genie app. Nice programming job there. I have tried all recommended ways to get ReadyCLOUD to discover the ReadySHARE USB_Storage HD device, but ReadyCLOUD cannot discover it. I am baffled. My R7000 has the latest firmware installed, v1.0.9.6. The Iomega Prestige HD is a plain Jane HD; it's not listed as a NAS device, but it is working like one when I access ReadySHARE using Genie on my iPhone 6+ running the latest iOS 10.3.2.Solved8.7KViews0likes9CommentsCan't Connect to Admin Page without refreshing PC ReadyCloud application
I am running a RN212 with OS6.7.1- I noticed that I am unable to connect to the admin page, use the Android App, or SSH to the NAS unless I first hit the refresh button on the ReadyCloud application installed on my PC - as if it needs to "wake up" first. This sounds a bit silly but are there any other similar experiences/fixes? Logging into the ReadyCloud website works fine for data consumption but any sort of remote administration requires some activity from the PC application before anything else will work. I'm really relying on the remote administration because I currently cannot access the unit itself. I have been having issues with installing apps as well and think I'm headed for a factory reset but would really like to avoid that at all costs. Cheers8.1KViews0likes8Comments