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Orbi Systems Manual Factory Reset Process
A Guide for use in troubleshooting system problems and used for problems seen after a firmware update should problems been seen after this has occurred. Can be also performed before or after a FW update has occurred. All Orbi AC, AX, AXE and BE series systems Recommend bringing any remote RBS satellites to nearby or in same room as the RBR for ease of viewing the RBS front LED behaviors. MS Edge Or Safari or Firefox browsers are recommended. Erase Button on RBRs Web Page: (Recommended) https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System NOTE: This also sends the factory reset command to any, and all synced and connected RBS satellites. Otherwise, you can manually factory reset using the reset button behind the RBR and RBS: Press the back reset button for 15 seconds then release. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings Wait for ANY RBS to auto connect the RBR after factory reset has taken place. RBS should auto connect to the RBR using factory default SSID named configuration on the RBR router. When RBS front LEDS are BLUE, means there connected to the RBR router. Give about 2-3 minutes. Have 192.168.1.1 web page for the RBR in the web browser ready. When RBS front LEDs are BLUE, select the "If you don't have a compatible smartphone, click here" at the bottom of the RBRs setup wizard web page. Select NEXT at the Welcome to Orbi screen. Agree to the Terms and Conditions. Setup wizard will check for internet services. Select NEXT after detection completes. Input the desired admin password and give Questions and Answers to the Security questions. Be sure to write important information down for safe keeping. At the Set Up Your WiFi page, leave the SSID name and Password default. Don't change it here. Just select NEXT: Select "I am connected to it" at the Personalized Your Orbi Router screen. Select NEXT at the Configuration Complete screen. Select NEXT at the Firmware Update screen. Skip any FW updates if seen here. Can do this later. Select NEXT at the Setup Orbi Satellites: If any, and all RBS were ON and connected and showed BLUE before beginning the setup routine, all RBS should be detected correctly here. Select Try again if needed: Might wait a couple of minutes if needed. All present RBS should be detected. Select NEXT after all RBS satellites are shown to be connected. The web page will be re-directed to the Let's Register Your Product page. You can continue this here or re-type in 192.168.1.1 in the browser and be taken to the RBR log in window screen. Log in to the RBR web page. Select Never Remind me again if you see the NETGEAR Armor screen. If you want this, you'll need to use Orbi app to activate it later. Confirm that you see RBS satellites listed under Attached Devices menu on the RBR web page. Any, and all RBS should show a GOOD status and connected. Out of Sync should not be seen here. Front LEDs on RBS maybe BLUE for up to 3 minutes then turn OFF: If “Out of Sync” is seen for the RBS status, give 2-5 minutes extra for the system to update the status on the RBRs web page. All present and connected RBS should eventually show a GOOD status. Final Configuration Now change the default WiFi SSID name and Password configuration under the Basic Tab/Wireless to something desired and intuitive. Change both 2.4Ghz and 5Ghz channels to manual channels if desired. Can leave channel configuration as is. Select APPLY when new configuration has been input and changed. The RBR and RBS should soft reboot. Though no front LED indication will be or maybe seen on the RBR. RBS may show BLUE on the front LED for up to 3 minutes then turn OFF. Give about 3-5 minutes. Confirm new SSID name and channel configuration is seen on any RBS web page by logging into their web pages found using their assigned IP address seen on the RBRs Attached Devices page. RBS log in web page credentials is the same as RBRs log in web page. Confirm with wireless devices, phones or pads, that they see the new wireless SSID name you configured on the system and that they can connect and get internet services. Be sure to disable any MAC Address randomizers on phones and pads while at home: https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message System should be now ready for normal use. If you had brought any RBS to near or same room as the RBR, you can now power these OFF and return the RBS to their remote placement locations and power them ON and they should re-connect to the RBR at their remote locations. It's recommended to make a backup configuration at this point for safe keeping and keeping a good clean installation back up just in case and to save time if a factory reset is needed. Then continue to make desired configurations and enable any feature apps like Armor or Smart Parental Controls or additional wireless configuration features. After making all desired system configuration changes, make another backup configuration to file for this configuration. https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System It's recommended to give the system 5-10 minutes to fully come to ready and any new changes in configuration to take place and become fully ready. Enjoy.Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems.
A guide for user who wish to manually update their systems themselves by using a wired PC and web browser after downloading any new or available firmware update files that maybe available for their models’ systems from NEGEAR 1. How to download firmware files from NETGEARs download site per model system. 2. Unpack downloaded .zip firmware files. 3. Recommended practices to use a wired PC and web browser to manually send firmware update files to the satellite units first, then the main router unit lastly, using the satellite and main router web pages in a web browser. 4. Recommended after update processes to the system to help ensure the update is working well. Power OFF the router and satellites then back ON. 5. MS-Edge(Windows), FireFox(Mac and Windows), Safari(Mac) are recommended browsers Download and acquire the necessary firmware files from NEGEARS download site per model system Navigate to https://www.netgear.com/support/ in a web browser. Locate the model number if need from your main router unit: Be sure to back up the systems configuration to file, before starting a firmware update for safe keeping: Nighthawk Mesh: https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router Orbi Mesh: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Orbi systems will start with CBR, RBK, RBKE or RBE. Nighthawk Mesh systems will start with MK. Input the model number of your Orbi or Nighthawk MESH system: After the model product page displays, select the Downloads button: Firmware and Software Downloads will be displayed in the web browser. Orbi Mesh: Nighthawk Mesh: For all Orbi and Nighthawk Mesh systems, there are two separate firmware files needed to be downloaded. Select anywhere on the Current Versions web page to reveal a download or Release Notes link. Select the Router and Satellite options seen: Orbi and Nighthawk Mesh: A Download button will be displayed along with Release Notes. Two options here to download the necessary firmware files. 1. Select the blue Download button for the router unit then select on the satellite drop down to show the same blue Download button for the satellite: After selecting the download button, the file will be downloaded using the web browser to its designated location or have the browser download the file to your desktop, a recommended location. 2. Select the Release Notes link under the blue download button: This will open the product system download page and show release note information about what is included in the available firmware update along with download link to both router and satellite units: Select both router and satellite .zip files seen here, and the file will be downloaded using the web browser to its designated location or have the browser download the file to your desktop, a recommended location. Example is for Orbi 960 series. Same will be seen for Nighthawk Mesh systems as well. Unpack the downloaded firmware .zip files. Find and navigate to where the download .zip files are located and right select on each of the .zip files. Right select on each file from the tool menu, select Extract All… Other .zip file extractors like .7zip or other .zip file extraction programs may be used here. Extract both the router and satellite .zip files. Select a Destination and Extract the files from the .zip file: Browse to where the extracted files are to be extracted too. Recommended desktop or the default location seen in this window. Users Choice. Select the Extract button and the files will be extracted to this location. Do this for both the router and satellite firmware .zip files. Observe the extracted files. There will be a .chk and a Release_Notes file within the extracted file folder as seen here: DO NOT ATTEMPT to open the .chk file beyond this point. This is the actual firmware file that gets sent to the router or satellite units. You can open the Release_Notes file and view information within that file. Observe and take note of the difference in file names for the router and satellites. Router should have a RBR or MR in the file name. Satellite should appear as RBS or MS in the file name. Prepare the system for manual firmware updating Recommend bringing any remote satellites to near or same room as the router unit for quick and easy observation of the satellites that will be updated along with the main router unit. If any satellites are ethernet connected to the router unit, these can be left in their remote locations. Use a browser and browser tabs. Open a browser and log into the router unit using log in credentials. Once logged in, select on the Attached Devices menu option: Find the IP addresses for each satellite that’s connected to the router unit: Use the IP address seen here for each satellite and open a new tab with in your current opened browser for each of the IP addresses seen for each connected satellite. Log into each satellite’s web page using the same log in credentials for the router unit: The browser should have one tab for the main router web page, then other tabs for each of the connected RBS. Update all connected satellites After logging to the satellite’s web page, select the Firmware Upgrade menu option: This will display a Firmware Upgrade and Upload Upgrade File window in the browser: Select the BROWSE button and navigate to where the downloaded and extracted files are located. Find the satellite .chk firmware file first. After selecting the satellite .chk firmware file, the Upload Upgrade File window will be populated: You can select the blue UPLOAD button here and do this one at a time for each satellite. NOTE: Alternative would be that you can log in to each satellite’s web page on each browser tab and setup the firmware file to be loaded for each satellite on their tabbed web pages. Once you have each satellite setup as above, then select the blue UPLOAD button on the first satellite to be updated and soon after the web page shows the progress circle, select the blue UPLOAD button on the next satellite that needs the file sent, until each satellite has been uploaded top. After selecting the UPLOAD button, a note window should be seen giving information on how long the process takes: Next screen I the browser will be a progress circle: Observe the front LED on the satellite unit(s). It should start to blink WHITE then as the progress circle gets to 100%, the front LED should stop blinking and turn BLUE for 3 minutes indicating a good sync and connection, then turn OFF, indicating normal operation. Do not power off the satellites during this operation. Could cause damage and break the operation of the satellite(s). Once the progress circle gets to 88-100%, the satellites web page will update and display the following: Or Nighthawk Mesh network here as well. Leave the satellite web pages alone here. Note: After the last satellite has been sent the firmware file, you can immediately go to the routers web page and send it’s FW file soon after the last satellite has been sent it’s FW file if it was set up along with the satellite web pages for the firmware update in quick order. Update the routers firmware lastly After each satellite has been sent the satellite firmware, send the routers firmware file to the router unit. Select the Firmware Update from the Advanced tab/Administration menu: Select the Manual Update tab: Select the BROWSE button and navigate to where the downloaded and extracted files are located. Find the router firmware file. Don’t select the satellite firmware file: Select the blue UPLOAD button: You will see a IP address of the router says message: Select OK here. Warning and Note on firmware version and time to process the firmware will be seen: Then a Rebooting the router now message progress bar will display: Observe the front LED on the router unit. It should start to blink WHITE then as the progress bar get to the end, the front LED should stop blinking and turn OFF, indicating normal operation. After all satellites and the router have been sent the firmware files and have process the firmware file and are back to ready. Recommend a power OFF of the router and all satellites for 1 minute then back ON with the router unit first, then satellites, one at a time. If satellites were taken to same room for this operation, can now be powered OFF and returned to their remote locations and powered back ON. Give about 5-10 minutes for the router and all satellites to power ON and come to ready. For Orbi systems, confirm that the front of the router LED turns OFF indicating normal operation and confirm that the satellites LED turns BLUE for about 3 minutes, then turns OFF, indicating normal operation. Orbi Mesh: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean For Nighthawk Mesh systems, LED on the router and satellites should blink WHITE then turn to BLUE and remain ON, indicating normal operation. AMBER LED maybe seen for a short time on the router and satellites, then turn BLUE. Confirm on the router and satellites web pages that the firmware version has been updated to the version that was downloaded and installed. Confirm operation of the system with your devices. NOTE: If any problems are seen after the firmware update, even after the system was powered OFF then back ON and basic troubleshooting doesn’t resolve the problem, a factory reset will need to be performed to see if this helps resolve the problem observed. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340 Or use the ERASE button on the routers web page to factory reset the router: https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System Be sure to save off a new backup configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Enjoy. KB Articles and References: • https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com • https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite • https://youtu.be/QDdC16Cz8tk?si=w7fyQ_YvoWltZnlL •Orbi MESH Troubleshooting, Suggestions and Tips
This is initial information regarding Orbi help, troubleshooting and tips to help users who encounter Orbi problems. Users should review this and test the suggestions and tips out and post your results and questions if more help is needed in the forums. Most problems seen are mis-configurations, environment and or ISP service related. Please review the following attached PDF information file and if your needing additional help. Please copy and paste the template of questions and suggestions, which pertain to your particular problem, to include in your posts so we may get a better idea of your systems setup and provide better feedback to help you resolve and fix the problems users are experiencing. It's for the users and posters benefit to be detailed as much as possible when posting and to answer and give feedback to the questions and suggestions presented by other users. Some of these questions and suggestions will need to be answered so we can help you and give you better feedback and work to help resolve the problem.NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ
Summary: Since Android/Apples and Windows introduction of MAC address randomizers in there OSs, this seems to have been causing problems for users of Netgear's mobile applications, i.e. Nighthawk and Orbi applications on iPhones and iPads being able to connect correctly to Netgear router products. What is: Apple WiFi Private IP Address: "Apple platforms use a randomized media access control address (MAC address) when performing Wi-Fi scans when not associated with a Wi-Fi network. These scans can be performed to find and connect to a known Wi-Fi network or to assist Location Services for apps that use geofences, such as location-based reminders or fixing a location in Apple Maps." https://support.apple.com/guide/security/wi-fi-privacy-secb9cb3140c/web Try only disabling this feature first as a first step in troubleshooting. If the above feature change doesn't work or help change anything, try the following: Apple Limit IP Address Tracking: "Limit IP address tracking is a privacy-enhancing feature currently only seen on iPhones or iPadOS devices with cellular connectivity. This feature can be activated on your device if you are running iOS 15.2 RC 2 or higher. Once enabled, your IP address will be hidden from identifiable trackers in Apple’s database. This feature will only work in Safari & Mail, for now, using another browser or Mail app will leave you exposed to trackers. https://nerdschalk.com/hide-ip-address-on-iphone-how-to-use-limit-ip-address-tracking-feature-for-this/ https://discussions.apple.com/thread/253657312?answerId=256849570022#256849570022 Apple iCloud Private Relay: "When Private Relay is enabled, your requests are sent through two separate, secure internet relays. Your IP address is visible to your network provider and to the first relay, which is operated by Apple. Your DNS records are encrypted, so neither party can see the address of the website you’re trying to visit. The second relay, which is operated by a third-party content provider, generates a temporary IP address, decrypts the name of the website you requested and connects you to the site." https://support.apple.com/en-gb/HT212614 These two above features may not need to be changed. 2024 Apple has implemented additional options to the Private WiFi Address feature: 3 options are now seen here: Disable - Disables the MAC address randomization on the phone. Uses actual MAC address set on the phone. Fixed - Sets a fixed MAC address that differs from actual MAC address of the phone. Rotating - Randomized the MAC address. Good for traveling or connecting to open WiFi networks when away from home. Diagnosis: When users are at home that these features may not be needed as there would be no reason to have additional security features on the iOS devices enabled while being at home and that these features are more suited for out of home or remote use while away from home and the local home network. Solution: For troubleshooting these problems with Netgear mobile applications, Apples WiFi Private IP address and Limit IP tracking on Apple iPhones and iPads can be disabled while at home to see if this helps resolve Netgear's mobile app in connecting to the Netgear router. Try turning OFF WiFi Private IP address and Limit IP tracking features are found on the same screen page: https://support.apple.com/en-us/HT211227 iCloud Relay can be turned off as a troubleshooting step as well though may not be needed in most cases: https://support.apple.com/en-us/HT212614 ANDROID: Also seen on Android OSs as well: https://www.howtogeek.com/722653/how-to-disable-random-wi-fi-mac-address-on-android/ NOTE: For Android devices, there is only Disable and Phone/Tablet MAC options. MS WINDOWS: Seen on Windows PC or Laptops with WiFi adapters: NOTE: These are troubleshooting steps only and recommended trying if all other troubleshooting steps fail. Remember to enable these Android/Apple and Windows features when using Android/Apple/WIndows devices normally or remotely outside of the home network. If users still see problems with the mobile app after trying the solution, please submit a bug using the submit bug feature in the app: Orbi App: https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message Nighthawk App: https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message Or contact Netgear support: https://my.netgear.com/support/contact.aspxStatic IP Address Configuration for AP Mode
This guide outlines how to use NETGEARs AP mode feature and use the AP Mode Static IP address configuration vs the Dynamic IP Configuration. Supported NETGEAR Routers: Nighthawk and Orbi Systems For Dynamic IP Configuration for AP Mode on Nighthawk or Orbi systems, users can refer to the following KBs: https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point Refer to these KB for router features that are supported and not supported while in AP Mode: https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode Pre-conditions: Host Router with DHCP Services enabled. Recommend having an adjusted DHCP IP Address pool range on host router to allow for static IP address configured devices to use IP addresses that are outside of the host routers DHCP IP Address pool range. Recommend the host router be configured for ###.###.#.100 thru ###.###.#.200. https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router This gives a good IP address pool size range for IP address reservation within the pool range and then also gives room on either side of the IP address pool range for devices that are static IP addressed configured which this is a standard networking practice. IP address range adjustments can be changed later. LAN cable to connect the host router to the NETGEAR router being configured to AP mode. ALL NETGEAR routers configured for AP mode require the WAN or Internet port to be connected to the host routers LAN port for proper operation when in AP mode. CAT6 recommended LAN cable. NETGEAR router running in router mode, or a factory reset may need to be performed to get the router back to default router mode and its web page accessible at 192.168.1.1 Ethernet wired PC or Laptop is recommended, connected to back of NEGEAR router to be configured for AP mode. Log into the NETGEAR routers web page at 192.168.1.1 or the IP address custom set if this differs from the default IP address, in a web browser. Navigate to the following location, Advanced tab/Advanced Setup/Router/AP Mode menu setting. Also, may be seen as Router Mode on some different model routers. Select on the AP Mode tile to select this mode for the NETGEAR router. Then select the APPLY button. Wireless AP configuration screen will appear in the web page: Select the Enable fixed IP Settings on this device radio button. This will display the IP Address, IP Subnet Mask, Gateway IP Address, Primary and Secondary DNS configuration input boxes: Configure the IP Address box for a static IP address number that is outside of the host routers DHCP IP Address pool range. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. Example: Host router Default IP address pool range is set for 192.168.0.100 thru .200. IP Address set on NEGEAR router for AP mode is 192.168.0.50 Recommend making the static IP address intuitive. i.e. use the model number of the NETGEAR router in the IP address number in the last value. So, for a RBR850 or RAX120 model router, set a 192.168.#.85 or 192.168.#.12 static IP address. This IP address will not change unless the user changes it here. These addresses need to be outside of the host routers DHCP IP address pool range. Configure the IP Subnet Mask, Gateway IP Address, Primary and Secondary DNS configuration input boxes accordingly to what the host router is set for. Example: Host router IP Subnet Mask is 255.255.255.0 Host router Gateway IP Address is 192.168.0.1 Primary and Secondary can be either the Host routers IP address or use custom DNS IP addresses here, such as ISP service DNS, Google DNS, OpenDNS, Quad 9 DNS, Raspberry Pi DNS or any other valid DNS addresses can be used here. After input boxes have been filled in correctly and checked, select the APPLY button. The NETGEAR router will now begin a reboot cycle. Take a LAN cable and connect it to the WAN or Internet (yellow) port on the back of the NETGEAR router. Connect the other end of the LAN cable to an open LAN port on the back of the host router. Give about 2-3 minutes allowing for the NEGEAR router to process the AP mode configuration and come to ready. Observe for internet status LEDS on the router, that should give indication of the connection to the host router and getting internet services. Check the model router user’s manual for LED indication and behaviors. After the NETGEAR router has rebooted and come to ready, the ethernet connected PC should now have internet access and should be able to log into the NEGEAR routers WEB page that’s now in AP mode using the static IP address that was configured. After logging into the router’s web page, Operation Mode: Access Point should be displayed on the first main page: Navigate to the Advanced Tab/Advance Home and check the LAN Port section. IP Address, IP Subnet Mask, Gateway IP Address, Primary and Secondary DNS configurations should be displayed here for review. Users can now configure the wireless settings or configuration on the NETGEAR router as desired. Navigate to the Basic Tab/Wireless Settings web page to make changes here. Navigate to Basic Tab/Attached Devices. Verify any devices appear here that are connected to the NETGEAR router while in AP Mode. All ethernet and wireless connected devices will appear here: Check with all connected devices that they can connect to the NETGEAR router in AP mode. Verify they get internet services while connected. Recommend making a backup configuration to file for safe keeping of the AP Mode configuration. Saves time if a factory reset is needed or something happens. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System LAN Ports in back of the NETGEAR router configured for AP mode are functional and can be used for ethernet connected devices while in AP mode. Place NEGEAR router that’s in AP Mode into your desired or designated location for normal operation. Recommend 3-6 feet distance from other electronic devices.Bug Report: Orbi App Timed out
Hello Orbi Community! We are aware that some users are experiencing "Time Out" issues when logging into their Orbi app using iOS version 18.4. Until there is a resolution, we ask that you use the admin page found at orbilogin.com for your Orbi configurations. If there are any android users that are experiencing this "Time Out" behavior while using the Orbi app please comment below! Thank you for your continued patronage!! NG Community TeamOrbi Satellite (RBS) Self-Service Web Page Access
When a Satellites firmware is not at same level as RBR and will not sync to router unit normally, this guide can be used to access the satellites self service web page to manually update the satellites firmware to match what is loaded on the router unit. (Orbi AX, AXE and BE system models supported) Pre-conditions Ethernet connected PC or laptop PC networking configuration set to the following: Manual static IP address: 192.168.10.49 and sub net mask: 255.255.255.0 Leave Gateway and DNS blank. Ethernet cable connected from PC or laptop to back of RBS LAN port. Satellite firmware file downloaded to PC and firmware file (.CHK) extracted from the downloaded .zip file. (Should be same firmware version as what is loaded on the host Orbi RBR router unit.) Power up the RBS from out of the box. Wait 2 minutes. (From RBS already powered ON and synced skip to next step.) Press and hold the factory reset button in back for 15 seconds. Power LED in back should go from solid GREEN to blinking AMBER. After 15 seconds press has passed, release the reset button in back. Wait for the blinking power LED to change from AMBER to solid GREEN. Un-plug the power plug from behind RBS for 10 seconds then plug back in. Wait 3-5 minutes. DO NOT sync the RBS to the host router (RBR). Open a web browser. (MS-Edge for Windows PCs or Safari for Apple PCs) Navigate to 192.168.10.250 in the web browser. A log in pop up window will be displayed: Enter in >admin for Username field box. Enter in >password for Password field box. (All lower case.) Orbi satellite is not connected message will be displayed: Select OK. Satellite self-service web page should be displayed: Confirm any firmware versions here. Maybe older firmware version maybe seen here. If satellite firmware needs updating, proceed to manually update the satellite firmware: Select the Firmware Upgrade menu selection on left side. Select the Browse button and navigate to the location on the PC where the firmware files are located and have been extracted too that reveals the .CHK file. Select this satellite (RBS) .CHK file. Select the Upload button to have the browser send the .CHK firmware file to the RBS. Let the satellite process the firmware file. The satellite should come back to ready and be able to log in to the satellite self-service web page again using same process as out lined in step 8 above. Confirm the firmware version changed and was updated. Follow normal satellite syncing process at this point to get the satellite to connect to the host Orbi router (RBR). Use either the Orbi app or use the Orbi router (RBR) web page Add Satellite feature or the sync buttons behind the Orbi router (RBR) and satellite (RBS) in back to get the satellite to connect to the Orbi router (RBR). NOTE: This was verified on Orbi RBS750, RBS960 and a RBE770 series satellite models. This applies to all Orbi 350, 850, 860, 950, and 970 series Orbi RBS models. Future RBS models should work the same as they get released. If something fails, please post in the forums or contact NETGEAR support.WAN Link Aggregation Configuration for NETGEAR Modems and Routers
This guide outlines how to configure and setup WAN Link Aggregation between a cable modem and a router system. Supported Cable Modems: NETGEAR CM1100 NETGEAR CM1200 NETGEAR CM2500 NETGEAR CM3000 CAX30 (Modem Mode) CAX80 (Modem Mode) Supported Router Systems and Resources: https://kb.netgear.com/000060678/What-is-the-difference-between-LAN-and-WAN-Ethernet-port-aggregation https://kb.netgear.com/000061095/How-do-I-set-up-WAN-Internet-Ethernet-port-aggregation-on-my-NETGEAR-Nighthawk-router https://kb.netgear.com/000061324/How-do-I-set-up-WAN-aggregation-on-my-Orbi-WiFi-6-System Pre-Conditions: Both cable modem and a supporting router with WAN Link Aggregation features. Two CAT UTP cables. CAT6 UTP is recommended. Shortest cable lengths between cable modem and router that is allowable with modem and router placement, is recommended. Ethernet PC or laptop. Web Browser. MS Edge is recommended. Cable modem and router system already setup and running in default Non-Link Aggregation mode. Cable modems and router systems are defaulted to disable Link Aggregation features. Cable modem should be in good working order and have good ISP signal services up to the modem. If there is a problem, please post in the cable modem forum for help and information to troubleshoot problems or contact the ISP to have them ensure all cabling and signals up to the cable modem are in good working order. Locate and identify Link Aggregation Ethernet ports in back of the cable modem and router system Refer to user manuals per model NETGEAR cable modem and NETGEAR Router systems for locations and printed labels of ethernet ports in back panel of these units. NOTE: Be aware that most ISP service companies only provide one IP address per household subscription. So additional ethernet ports seen on the back of CM series models may not be usable after WAN Link Aggregation is enabled. CM series cable modems do not have any built-in router capabilities. They are cable modems only! NETGEAR CM1100 and CM2500: NETGEAR CM1200: NETGEAR CM3000: CAX30: CAX80: Rear Ethernet Port Identification for NETGEAR RAX120 and RAXE500 router systems: Rear Ethernet Port Identification for Orbi RBR850 router systems: For more information on which models support WAN LAG, refer to the product data sheet or user manual for the router model in question to see if WAN LAG is supported. If it’s not seen or mentioned in the documentation, usually means WAN LAG is not supported for the model router. Configure Router System WAN Link Aggregation First Connect an Ethernet supporting PC or laptop to the router system. Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Internet. Under WAN Preference, select the small round button next to WAN Aggregation (1 Gbps + 1 Gbps) Select the APPLY button at the bottom right side of this web page to apply and enable this feature on the router system. Configure Cable Modem WAN Link Aggregation Connect an Ethernet supporting PC or laptop to the router system. While connected to the router system, log into the cable modems web page in a web browser by typing the following address into the browsers URL bar: 192.168.100.1 Log into modems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Administration/Ethernet Port Aggregation: Select the APPLY button at the bottom right side of this web page to apply and enable this feature on the cable modem. Take notice of the front LEDs on the cable modem as the modem may reboot soon after you select the APPLY button. As the modem is rebooting, connect two ethernet cables between the cable modem ethernet WAN Link Aggregation ports and the router system ethernet WAN Link Aggregation ports as identified from the above pictures. Ethernet Port 1 on the back of the cable modem connect to the ethernet port marked INTERNET on the router. Ethernet Port 2 on the back of the cable modem connect to ethernet marked LAN Port 1 on the router. CAT6 is recommended for both cables. Do not mix CAT# version cables. NOTE: Make sure the 2nd ethernet cable does not connect until both the Cable modem and Router LAN aggregation configurations were set up first and applied. Otherwise, it may create a network loop storm and a need to reboot both cable modem and router again. Give about 1 minute for the modem to reboot and come back to ready. Check WAN Link Aggregation Connection Status While connected to the router system, log into the cable modems web page in a web browser by typing the following address into the browsers URL bar: 192.168.100.1 Log into modems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Administration/Ethernet Port Aggregation: Ethernet Port Aggregation Status should display Active in GREEN. This means the Link Aggregation connection between the cable modem and router is good and working. Connect an Ethernet supporting PC or laptop to the router system. Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Internet: Under WAN Preference for WAN aggregation (1 Gbps + 1 Gbps) the status will display WAN aggregation is active. This means the Link Aggregation connection between the cable modem and router is good and working. NOTE: If the WAN Link Aggregation Status shows Not Connected or No Active, color maybe in RED, a reboot of the cable modem and router system maybe first step. Or power OFF both cable modem and router for 1 minute then back ON as a trouble shooting step. Be sure to use good quality LAN cables. Check and Verify the router INTERNET port and Show Statistics Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab. One the Internet Port section, scroll down to the bottom of this window: Wan Preference should display WAN Aggregation (1 Gbps + 1 GPBS). Select the Show Statistics button: Under Port and Status and review WAN Aggregation and the speed seen under the Status column. 2000M/Full will be displayed here. WAN Link Aggregation is now complete and operational and ready for use.Orbi App and Advanced WAN Configurations Setup FAQ
This is a guide for NETGEAR router users that have specific ISP WAN service configurations (STATIC IP or PPPoE) that are required by the ISP for a new router to be fully connected and used with these ISP internet services that have these specific ISP services. Pre-requisites: Orbi mobile app installed on Apple or Android mobile device. Phone or Pad. Recommend disabling any MAC Address randomizers while at home prior to starting the application: NETGEAR Mobile Applications and Apple Devices FAQ Have required ISP WAN Configuration information gathered from ISP at the ready. Consult with your ISP for this information. This is not used for Auto DHCP configuration ISP services. Connect the NETGEAR router to the ISP Modem/ONT. Recommend powering OFF the modem/ONT and router prior to connecting them together. Power ON both NETGEAR router and the ISP Modem/ONT. Modem/ONT should sync and come to ready and the NETGEAR router should come to a setup ready state. Launch the Orbi mobile app on your mobile phone or pad. If a log-in appears, this uses the NETGEAR account profile user name and log in information here that you may have already created on NETGEARS web site. Select New System Setup Select Your Product. Press Wi-Fi Orbi System for any RBR or RBRE series models: Scan the QR code or select Connect Manually. For scan QR code, point your mobile devices camera at the QR sticker that is attached to the top or front facing surface of the NETGEAR router. Continue with theOrbi app prompts to continue it's setup progress. On the Router Detected page, the app will display it's checking the Cables and Internet connection and service here: The Checking Internet will fail and report a problem. If there is a Try Again button seen displayed, select Try Again button. The check will fail and then present a Advanced Setup button. Select the Advanced Setup button: This will display Advanced Network Setup with two configuration options, Static IP and PPPoE: Select from either of these two options to configure the WAN configuration given by the ISP here: After ISP WAN Configuration has been entered correctly, Select the Apply button to have the Orbi app save and apply the new WAN configuration changes to the router. Continue and complete the Orbi mobile app setup wizard. After the setup wizard completes, check for internet services with your mobile Wi-Fi or wired PC devices. Consult with the ISP to confirm and ensure any ISP configurations are correctly entered and configured if the router fails to connect with the ISP services. This article applies to: All NETGEAR Orbi AC, AX, AXE and BE series routers.
