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RMA Process Issue
Good Morning Netgear Community, I'm in Melbourne, Australia. I purchased an RBK860 system from Netgear Australia (a 2 pack, black colour RBR & RBS 860 and 2 standalone, white colour RBS 860 satellites). A couple of days after it arrived, I decided to upgrade and purchase the RBKE 960 system instead and to return the 860 system. Netgear Australia have a 30 day return (for any reason) policy and my return requests/RMA have been approved by Netgear Australia. The approved RMA numbers are: xxxxxxx The return email says that I should be receiving a prepaid return label and satchel from StarTrack for this address: NETGEAR Returns LIKEWIZE AUSTRALIA PTY LTD Door 7, 11-13 ASH ROAD PRESTONS NSW 2170 AUSTRALIA However, I have not received these return label and satchels and I have not had any indication that the prepaid satchel has been delivered by the warehouse. I have called the Netgear customer care team on 1300 361 254 and they have created a case () for me to request that this be expedited and I have asked for a tracking number for the return satchel, but there are still no updates from the warehouse. Can someone please help me out? Thank youOrbi 960 10gb port not reading high fiber speeds correctly
Orbi 960 10gb port not reading my 8gb fiber speeds. The max it will read is 5 gb down and 3700 up. I have tested it other ways using another router (eero max7) and directly out of the modem and everything else readys 7.8 down and up. Anyone else experiencing the same issue or know of a fix?"Korea" in "Advanced Wireless Settings" page "RBKE963B"
Hello, As I mentioned in another thread, I am also seeing "Korea" listed on the Advanced Wireless Settings page, even though my other region settings are correct. I am running firmware "7.2.7.15" on my "RBKE963B". For context, I performed a full factory reset and set the system up from scratch immediately after the firmware update. I have attached screenshots of the UI below. Do you think this is something I should be concerned about, or is it likely just a harmless UI bug that I can ignore? Regards, Liam https://ibb.co/99r3rh93 https://ibb.co/KcXn1TcZMain 960 in AP Mode doesn't show Satellites in Attached Devices over enet
I've been using my 960 in Router mode with two satellites backhauled over ethernet, and everything was working great. I could see the satellites in the attached devices. I switched over to using the main 960 to AP Mode, and I had to re-sync the satellites via wireless. They both showed up in attached devices, and got there configuration. However when I moved the satellites to the remote locations with an ethernet backhaul (same as before) they do not show up as attached devices. I can log into their IP addresses and they show they are working with connected devices, however the main 960 shows NO satellites. If I remove the ethernet backhaul, they show up again, and when reconnected to ethernet, they go away. If they are working, I guess this is fine however I assume they won't get automatic firmware updates since the main AP is no longer seeing them as connected. This seems like really weird behavior and I've done factory resets and the end result is the same. Interestingly my iPhone ORBI app DOES show them in the Network Map, just the Main's AP Attached Devices shows no Satellites in the Basic Home Screen, no on the attached devices and all are on the most recent firmware!Cannot Download Latest Firmware For RBKE953S
Is anyone else having issues downloading.85 firmware from the the Netgear site for the 950 series? The 960 firmware downloads just fine but the 950 just gives a script error when trying to download it. Also webgui and app says I’m up to date currently on .82 firmwareNETGEAR Orbi RBSE960 AXE11000 constantly dropping WiFi connection
Good day, I currently have 1 router and 3 satellite in my home which is 2200sqft. I have it on auto channels I have owned the Orbi RBSE960 AXE11000 system since 2022 In 2023 all my WiFi devices keep dropping off the mesh network and it does the spinning icon to connect to the WiFi for about 30 minutes to one hour before finally connecting. a work around I’ve try was to rename the WiFi network and I was able to finally connect back quickly since than every month I find myself having to rename the networks and I have to connect all 40 devices back to the new network. this has gotten worse in 2024 I’ve contacted NETGEAR they sent me out a replacement router. This did not do. The issue in my house i then purchased another satellite to see if i was dropping due to interference I have been playing with the channels for a few months but the results are the same for all channels the kitchen is a dead zone zero wifi while cooking. should i just try another mesh system? i was thinking about getting the new orbi but what if the same thing happens. if anyone can help me figure out whats going wrong i would greatly appreacate it
