It is Orbi app on IOS & android.
Also from Orbilogin.com web
","board":{"__ref":"Forum:board:Orbi"},"conversation":{"__ref":"Conversation:conversation:1548208"},"author":{"__typename":"User","login":"Guanadus"},"postTime":"2018-04-09T11:02:14.331-07:00","kudosSumWeight":1}},{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8b3w1fDE0OjAsMzk6MXwz","node":{"__typename":"ForumReplyMessage","uid":1549597,"body":"I have had the same issue since at least 4/9/18 and I've also restarted the router, swapped the cable, connected the router to a different ISP, and upgraded my firmware to 2.1.3.4 (which for some reason the Orbi couldn't autoupdate to. I've attempted to open a ticket and was told that the appropriate teams would be informed. I also tried sending a tweet which has so far been ignored. It seems like Netgear is having an outage to the service that provides the speed test OOKLA, but it's difficult to fully determine the cause of the issue. Nevertheless, it would be nice if someone on their side actually resolved the issue prompty. Please feel free to retweet to try to get some attention for this issue. https://twitter.com/bokonon_tweets/status/983722281519099905.
","board":{"__ref":"Forum:board:Orbi"},"conversation":{"__ref":"Conversation:conversation:1548208"},"author":{"__typename":"User","login":"j_t_g"},"postTime":"2018-04-10T16:54:01.940-07:00","kudosSumWeight":1}},{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8b3w1fDE0OjAsMzk6MXw0","node":{"__typename":"ForumReplyMessage","uid":1549666,"body":"I having the same issue with the app and also at my computer. Issue seem to have started soon after I installed the latest firmware.
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JesseDiaz wrote:Same issue on an iphone X. Seems to have started when I updated to firmware 2.1.3.4
I don’t think it’s firmware related. We’re all seeing the problem on all fw versions. Almost certainly on the NG back end.
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I have used IOS app without any problem and also if I try to do the speed test from the Web access (Orbilogin) and I receive the same error.
I have uninstall the app & install it again in my iphone & ipad but the same error appears.
I have tried too a android smartphone and same problem.
On the other hand, I have had also a magent ligth in my router today, hopefully I fixed it.
Last firmware installed. (v2.0.0.56)
Thanks
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-04-17T00:56:42.185-07:00","lastPublishTime":"2018-04-17T00:56:42.185-07:00","metrics":{"__typename":"MessageMetrics","views":5558},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:57":{"__typename":"Rank","id":"rank:57","position":8,"name":"Guru - Experienced User","color":"002FFF","icon":null,"rankStyle":"FILLED"},"User:user:74881":{"__typename":"User","id":"user:74881","uid":74881,"login":"FURRYe38","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-04-14T14:22:21.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.netgear.com/t5/s/ejquo23388/images/dS03NDg4MS0zMzk1OWk0ODAwMTQ0QkQ4QkRGMDA5"},"rank":{"__ref":"Rank:rank:57"},"entityType":"USER","eventPath":"community:ejquo23388/user:74881"},"ModerationData:moderation_data:1548251":{"__typename":"ModerationData","id":"moderation_data:1548251","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1548251":{"__typename":"ForumReplyMessage","uid":1548251,"id":"message:1548251","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1548251","revisionNum":1,"author":{"__ref":"User:user:74881"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1548208"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1548251"},"body":"Is the speed test via web browser on a PC working?
speedtest app on my iphone is working.
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It is Orbi app on IOS & android.
Also from Orbilogin.com web
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"32","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-04-09T11:45:24.614-07:00","lastPublishTime":"2018-04-09T11:45:24.614-07:00","metrics":{"__typename":"MessageMetrics","views":16072},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1548329":{"__typename":"ModerationData","id":"moderation_data:1548329","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1548329":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1548329","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1548329","revisionNum":1,"uid":1548329,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1548208"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1548329"},"body":"What is the Mfr and model# of the ISP modem the router is connected too?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"82","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-04-09T11:14:45.601-07:00","lastPublishTime":"2018-04-09T11:14:45.601-07:00","metrics":{"__typename":"MessageMetrics","views":16071},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1548407":{"__typename":"ModerationData","id":"moderation_data:1548407","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1548407":{"__typename":"ForumReplyMessage","uid":1548407,"id":"message:1548407","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1548407","revisionNum":1,"author":{"__ref":"User:user:74881"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1548208"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1548407"},"body":"
I would notify NG support. Maybe something going on on with the app. Maybe due for an update.
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I would notify NG support. Maybe something going on on with the app.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"70","kudosSumWeight":0,"repliesCount":2,"postTime":"2018-04-09T13:21:36.391-07:00","lastPublishTime":"2018-04-09T13:21:36.391-07:00","metrics":{"__typename":"MessageMetrics","views":16044},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:599360":{"__typename":"User","id":"user:599360","uid":599360,"login":"RWCPacific","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-09T17:02:20.778-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:39"},"entityType":"USER","eventPath":"community:ejquo23388/user:599360"},"ModerationData:moderation_data:1548834":{"__typename":"ModerationData","id":"moderation_data:1548834","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":32,"name":"Aspirant","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:599398":{"__typename":"User","id":"user:599398","uid":599398,"login":"Orbiuser12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-09T18:31:13.953-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:599398"},"ForumReplyMessage:message:1548834":{"__typename":"ForumReplyMessage","uid":1548834,"id":"message:1548834","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1548834","revisionNum":1,"author":{"__ref":"User:user:599360"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1548208"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1548834"},"body":"Wow, it appears that there is a problem with the app and I am not the only person having app problem.
I called support before I posted my app problem. But, they said they will get back with me in one to two days. So, I thought I'd ask in the commmunity forum.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"103","kudosSumWeight":0,"postTime":"2018-04-09T18:54:50.551-07:00","lastPublishTime":"2018-04-09T18:54:50.551-07:00","metrics":{"__typename":"MessageMetrics","views":15955},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwxfDM5OjF8aW50LDE1NDk0NDEsMTU0OTQ0MQ","node":{"__ref":"ForumReplyMessage:message:1549441"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1549441":{"__typename":"ModerationData","id":"moderation_data:1549441","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1549441":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:599672"},"id":"message:1549441","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1549441","revisionNum":1,"uid":1549441,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1548847"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1549441"},"body":"Speed test fail ,I changed cable , rebooted , confirm updates, when you pay $500, you don't expect problems in less than 8 months, thank god for the community, all manufacturer suck with service.
Orbiuser12 wrote:Same issue , speed test failed on mobile app. I ran it in pc connected to Orbi router and worked fine
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I having the same issue with the app and also at my computer. Issue seem to have started soon after I installed the latest firmware.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2018-04-10T23:08:36.216-07:00","lastPublishTime":"2018-04-10T23:08:36.216-07:00","metrics":{"__typename":"MessageMetrics","views":15627},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuOHwyLjF8aXwzfDM5OjF8aW50LDE1NDk3MTQsMTU0OTcxNA","node":{"__ref":"ForumReplyMessage:message:1549714"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1549714":{"__typename":"ModerationData","id":"moderation_data:1549714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1549714":{"__typename":"ForumReplyMessage","uid":1549714,"id":"message:1549714","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1548208/message:1549714","revisionNum":1,"author":{"__ref":"User:user:575524"},"readOnly":false,"repliesCount":7,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1549710"},"conversation":{"__ref":"Conversation:conversation:1548208"},"subject":"Re: Connection Failure on Speed Test","moderationData":{"__ref":"ModerationData:moderation_data:1549714"},"body":"
JesseDiaz wrote:Same issue on an iphone X. Seems to have started when I updated to firmware 2.1.3.4
I don’t think it’s firmware related. We’re all seeing the problem on all fw versions. Almost certainly on the NG back end.
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Says, “Connection Failed - if the problem persists, try rebooting your router.” Rebooting has no effect on repairing this problem.
Is there something wrong with what I am doing or is this just a problem with 2.1.3.4.?
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Did you perform a factory reset on the router after updating it?
Coloflyer wrote:Updated to 2.1.3.4 which has fixed intermittent connection issue. Now speed test does not work from within the Orbi App. Going direct to OOKLA works fine and normal speeds.
Says, “Connection Failed - if the problem persists, try rebooting your router.” Rebooting has no effect on repairing this problem.
Is there something wrong with what I am doing or is this just a problem with 2.1.3.4.?
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Just wasted a few hours trying to troubleshoot failure of Ookla speedtest from Orbi app. Should have looked here first. Tested directly from desktop with no problems. Would appreciate a heads-up from Netgear when this happens.
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Both direct router speedtest and orbi app on iphoneX speedtest still fail as of today. Speedtest direct from iphone app or PC/Mac are fine. Clearly Netgear->Ookla problem. Any update?
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