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Forum Discussion
Geting 500 Internal Server Error from Access Control
Can't access internet from one Lap top. When I go to Access Control to see if it's blocked I get "500 Internal Server Error"
43 Replies
What browser are you using? Try IE11, Firefox or Opera.
Besure to clear all browser caches.
Reboot the RBR.
What FW version are you using?
Try a different PC or laptop.
this is total BS. Netgear changes the name of access control and fails to test this new "secured access" - results in constant 500 internal server errors. Then a "tech" person says the answer is to reset the router and that fixes it. How is that a fix ? WHere are they getting these people to program their routers ? Orbi used to be a great product and they have ruined it with this poor solution.
- what OS are you on? If using IE browser it is no longer supported. Suggest installing the new Edge Chromium.
What are your PC settings and what model Orbi and firmware do you have.
BTW it's better to not insult the ones that are trying to help. 80% of problems are user error.
- Same stuff happening to Me. I changed nothing and noticed the app changed. Can’t access the router now from the IP or the App. Netgear messed this up.
No one has mentioned what firmware this is happening on?
It's very hard to help someone when they say:
I'm getting this, or I'm have the same issue, or my Orbi is not connection, etc. with no other information available. That's why we constantly post the same questions to OP's who are trying to help with the problem.
KINDA HARDDDDD,,,to get the firmware when you can't login
Other detatils to assist:
1. Netgear Genie app opens and reports on the HOME that all is working well. If I go to Router Settings, it asks me to login and it says the device is not connected to the router.
2. Orbi app is v 2.6.2.9
3. If I try and go to the website of the router, by IP, I get the 500 Internal Server Error.
Hi,
I'm also getting 500 Internal Server Error.
I've tried everything suggested above but it doesn't work. What I've done until now without luck:
* reboot router
* factory reset router (it doesn't appear to work properly since it still keeps my old password and network prefences)
* firmware upgrade to latest version RBR50-V2.5.2.4
* more rebooting / resetting / factory resetting
Sometimes, I do manage to login in the Access Control but more than half of it doesn't load. It looks like the Access Control is somehow broken or incomplete (some pages are empty or stay stuck in the spinner of death)
Any ideas what to try next?
Thanks,
Try factory resetting by using the RBRs web page under Advanced/Administration/Backup. Select the ERASE button.
Be sure ot clear out all browser caches as well after selecting the ERASE button. Exit the browser then re-launch.
Try a different browser as well, IE11, Edge, Firefox or Opera.
tebbaerty wrote:Hi,
I'm also getting 500 Internal Server Error.
I've tried everything suggested above but it doesn't work. What I've done until now without luck:
* reboot router
* factory reset router (it doesn't appear to work properly since it still keeps my old password and network prefences)
* firmware upgrade to latest version RBR50-V2.5.2.4
* more rebooting / resetting / factory resetting
Sometimes, I do manage to login in the Access Control but more than half of it doesn't load. It looks like the Access Control is somehow broken or incomplete (some pages are empty or stay stuck in the spinner of death)
Any ideas what to try next?
Thanks,
I've tried that once, before upgrading to latest firmware and it didn't work.
For some reason, after update, I'm not able to enter access control that often. I did manage to get a look at /debug.htm page and it looks like the CPU is at 100% all the time.
I think that is the main reason that I can't get to access control but I don't know what to do. I'm thinking to downgrade maybe?
I am having the same problem with my orbi system. So the solution to this problem is to put a different firmware on the router? I am having the same issue and do not really see this as a long term solution.
What FW are you using now?
A factory reset would or should clear out any problems seen is this area if you have the FW loaded well and using a version of FW for your region, V16 would be what I would suggest.
rcbooth14 wrote:I am having the same problem with my orbi system. So the solution to this problem is to put a different firmware on the router? I am having the same issue and do not really see this as a long term solution.
I have the same issue described in this thread. I didn't need to login to my router for a while, but today when I tried, and I cannot get through admin/password authentication. I'm following the instructions to reset the password, but it shows "500 Internal Server Error" on that page.
What should I do to fix it? Could someone provide step by step instructions?
I have an RBR40. Im trying to update the firmware from 2.5.1.22 to 2.6.1.36. When i hit the upload button, I get the same 500 Internal server error
What browser are you using? Be sure to clear out all browser caches then exit the browser then try again.
Try IE11, Edge, Firefox or Opera GX
Try powering OFF the ISP modem and RBR for 30 seconds then back on then try the Update All button.
jhiggins1123 wrote:I have an RBR40. Im trying to update the firmware from 2.5.1.22 to 2.6.1.36. When i hit the upload button, I get the same 500 Internal server error
I am begging you all to understand that a 500 error is incredibly unlikely to be caused by a browser cache issue.
