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Forum Discussion
BretD
Jun 04, 2018Administrator
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other fixes. Please use the manual firmware upgrade process to apply to your Orbi.
Release note:
- Fixes issues with the Apple HomeKit connectivity
- Fixes the wireless crash and reboot issue when the router is under stress
- Fixes WiFi disconnection and IOT issues
- Fixes an issue where devices on the Guest Network are able to see (but not connect to) some devices on the main network
- Fixes an issue where device boot order caused devices connected over Ethernet Backhaul to connect wireless backhaul
- Updates the OpenVPN certificate from MD5 to SHA-256
Note:
CBR40 will be available later this month.
We look forward to hearing your feedback.
-NETGEAR Team
808 Replies
- FURRYe38Guru - Experienced User
It can also be due to IP address conflict in the DHCP server as well, and not just STP.
I've noticed on my system that sometimes for some reason, a device comes online and gets connected, something happens in DHCP services and causes two devices to get the same IP address and then this storm starts to happen on the network. ALL my switches are all lit up and LEDs are blinking constantly. I have to track down and find out which device has a conflict, turn OFF the satellite, get the device into a reserved IP address, then reboot everything and turn back on the satellite and then the system is fine. I've passed this on to NG for review.
- rhester72Virtuoso
You're saying two satellites are given the same IP or that the router is handing out the same IP twice? (The former could happen even in AP mode.)
What you're talking about is effectively the same thing, just that the two interfaces aren't on the same device, but STP would again prevent the entire network from crashing as a result, the second/duplicate device would simply be ignored with no storm. That's how things are supposed to work.
- FURRYe38Guru - Experienced User
The Router and DHCP server on the router seems to be giving out same IP addresses...At least this is what I'm seeing on mine system. My systems is a gateway and router so its running in router mode.
rhester72 wrote:
You're saying two satellites are given the same IP or that the router is handing out the same IP twice? (The former could happen even in AP mode.)
What you're talking about is effectively the same thing, just that the two interfaces aren't on the same device, but STP would again prevent the entire network from crashing as a result, the second/duplicate device would simply be ignored with no storm. That's how things are supposed to work.
- jsturessApprentice
Ikigai (MR2.2 Orbi Stability) I am one of the beta tester and with this i have no problem with rebooting, but it will lose internet connection occasionally but after some minutes it back again, and it also have unstable speed. Before this i had to reboot it each day (I use the backhaul)
- RossoScuderiaAspirant
Been having some constant issues with the Netgear Orbi's. Finally with release 2.1.4.16, things got much more stable however in recent weeks we have had a decline of Internet stability. The house is fairly large (10K+ Sq Feet on one floor) so we were recommended Orbi's due to the wired backhaul feature. We are using 1 Orbi RBR50 and 3 RBS50's. They are all using Wired Backhaul and all using the latest 2.1.4.16 firmware. We are setup in AP Mode.
Here is how the system is currently setup using 4x Cox T1 Lines coming into the house.
- Cox / Overture Eithernet Over T1/E1 Switch
- Linksys Router/Modem (wifi turned off)
- Netgear 16-Port 10/100/1000 Mbps Gigabit Unmanaged Switch (connected directly via
Orbi RBR50 (In Far West Side Of House - Theater Orbi)- 1x RBS50 wired backhaul going directly from Satellite to Master Bedroom (Far East Side)
- 2x RBS50's are connected directly from Netgear Switch to Satellite (Library) of which is on the very edge of being able to communicate via wifi to the Router but is wired to the switch, and the second one (Bedroom) is also wired directly to the switch
At this point, we have spent countless hours and are having tons of issues with it dropping/acting slow. yesterday i reboot'd the router and everything just went down. Spent about 3 hours trying to stabalize it by turning off and back on the satellite's 1 by 1, but still, seems like some rooms are not connecting via the wired backhaul connection.
The other issue we are seeing is that in between the Theater (Router) and Library (Orbi) is the kitchen where we spend most of our time, Its a giant dead spot. We have MEMO and FAST ROAMING unchecked.
I just dont get it. Everything has been replaced, everything has been rebooted or restored to factory default several times.
Can anyone give some guidance as to what we are doing wrong here????
- FURRYe38Guru - Experienced User
What is the Mfr and model# of the IP modem?
What is the model# of the switch?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Daisy Chain, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
RossoScuderia wrote:
Been having some constant issues with the Netgear Orbi's. Finally with release 2.1.4.16, things got much more stable however in recent weeks we have had a decline of Internet stability. The house is fairly large (10K+ Sq Feet on one floor) so we were recommended Orbi's due to the wired backhaul feature. We are using 1 Orbi RBR50 and 3 RBS50's. They are all using Wired Backhaul and all using the latest 2.1.4.16 firmware. We are setup in AP Mode.
Here is how the system is currently setup using 4x Cox T1 Lines coming into the house.
- Cox / Overture Eithernet Over T1/E1 Switch
- Linksys Router/Modem (wifi turned off)
- Netgear 16-Port 10/100/1000 Mbps Gigabit Unmanaged Switch (connected directly via
Orbi RBR50 (In Far West Side Of House - Theater Orbi)- 1x RBS50 wired backhaul going directly from Satellite to Master Bedroom (Far East Side)
- 2x RBS50's are connected directly from Netgear Switch to Satellite (Library) of which is on the very edge of being able to communicate via wifi to the Router but is wired to the switch, and the second one (Bedroom) is also wired directly to the switch
At this point, we have spent countless hours and are having tons of issues with it dropping/acting slow. yesterday i reboot'd the router and everything just went down. Spent about 3 hours trying to stabalize it by turning off and back on the satellite's 1 by 1, but still, seems like some rooms are not connecting via the wired backhaul connection.
The other issue we are seeing is that in between the Theater (Router) and Library (Orbi) is the kitchen where we spend most of our time, Its a giant dead spot. We have MEMO and FAST ROAMING unchecked.
I just dont get it. Everything has been replaced, everything has been rebooted or restored to factory default several times.
Can anyone give some guidance as to what we are doing wrong here????
- RossoScuderiaAspirant
FURRYe38 wrote:
What is the Mfr and model# of the IP modem?
What is the model# of the switch?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Daisy Chain, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Thanks for your reply
The modem is Linksys E1000 (Updated to the latest firmware)
The switch is the Netgear GS116NA
I had the 2.4GHZ on Auto - just changed it to 6
I had the 5GHZ on 48
No wifi neighbors nearby at all.
Just turned off Daisy chaining (even though i have 4 total orbi's.)
Let me know your thoughts!
- Coolie13Tutor
after spending many hours troubleshooting and monitoring the performance in many various configuration and setups, my conclusion is that the main culprit is the satellite (RBS). once connected with the satellite(RBS) whether via wireless or wired to the router(RBR), all hell break loose. connectivity drop every few minutes. least to mention the slow wifi bandwidth speed from both router(RBR) and satellite(RBS).
i have a 1Gbps connection at home. when connected via Ethernet LAN cable to the modem, i can get more than 700Mbps. similarly when connected via Ethernet LAN cable to RBR, i can get about 650Mbps. but when connected via wifi, the speed drop to a mere 50~70Mbps.
here is a screen shot of the connectivity drop.
- Coolie13Tutor
after spending many hours troubleshooting and monitoring the performance in many various configuration and setups, my conclusion is that the main culprit is the satellite (RBS). once connected with the satellite(RBS) whether via wireless or wired to the router(RBR), all hell break loose. connectivity drop every few minutes. least to mention the slow wifi bandwidth speed from both router(RBR) and satellite(RBS).
i have a 1Gbps connection at home. when connected via Ethernet LAN cable to the modem, i can get more than 700Mbps. similarly when connected via Ethernet LAN cable to RBR, i can get about 650Mbps. but when connected via wifi, the speed drop to a mere 50~70Mbps.
here is a screen shot of the connectivity drop.
- Coolie13Tutor
- bmelvinGuide
I made the mistake of trusting your software over a wireless connection. The software reported that my Orbi router and satellite firmware (2.1.4.12) was out of date, and said 2.1.4.16 was available. I clicked Update All. I waited a couple of hours and the Orbi was still blinking white. Eventually I gave up, hoping that power-cycling would make something happen. Long story short, I'm able to connect to both satellites over Ethernet, and both were updated. The router is totally bricked. It won't boot, and won't be reset. I can't get an IP address for it, can't reach it at all. Sometimes, when I power-cycle it, the power LED is green. Sometimes it turns to flashing red. The top light continues to flash white, ad nauseum. What do????
- FURRYe38Guru - Experienced User
You can give this a try:
https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
Use the TFTP program thats built into windows, do NOT use the on stated in the link. It doesn't work. The one built in with windows does.
You'll need a LAN wired PC connected with the router.
IF this fails, you'll need to contact NG support and ask for an RMA.
I recommend doing any FW updates with a LAN wired PC connected to the router.
bmelvin wrote:
I made the mistake of trusting your software over a wireless connection. The software reported that my Orbi router and satellite firmware (2.1.4.12) was out of date, and said 2.1.4.16 was available. I clicked Update All. I waited a couple of hours and the Orbi was still blinking white. Eventually I gave up, hoping that power-cycling would make something happen. Long story short, I'm able to connect to both satellites over Ethernet, and both were updated. The router is totally bricked. It won't boot, and won't be reset. I can't get an IP address for it, can't reach it at all. Sometimes, when I power-cycle it, the power LED is green. Sometimes it turns to flashing red. The top light continues to flash white, ad nauseum. What do????
- eepgmikAspirantUnfortunately since installing this version my WiFi goes out every hour or so and takes 15-30 seconds to recover each time. I also still saw the router turn magenta and had to power cycle it. Overall the quality of the router got worse with this update and I’ve reverted to .14 with much better reliability.
- chsalmonApprentice
End for me.
Orbi has really a problem, i think with DHCP, even in AP mode.
I resetted my ORBI, no satellite, switch in AP mode, connected to my internet box (Orange LiveBox 4 from France) and nothing else.
One day later, all my DHCP setting of my main router (Livebox) is gone.
It's not the first time, when i connect the orbi on my router, some time later some devices had bad IP (All the IP are static in the DHCP of my router).
Why orbi do something in AP mode !!! should just act like a switch !
There something wrong with orbi, it's a fact, it's a bad product, i can't use it again any more.
No need to hear "it works for other people bla bla bla", it should works with every body, without doing anything, plug and play, like all the device i use, orbi is really the worst device i had.
- BoilerPlateApprenticeIt does work for others. May take some configuration and time. Yes there are problems however does mean they effect everyone or all Orbis. You have had a bad unit which should be replaced by NG. Did you ask them about this?
- FURRYe38Guru - Experienced User
After loading v.16, did you do a factory reset and set up from scratch after loading that version of FW?
Others have mentioned that this needs to be done for using v.16 FW.
Also how is the placement of the satellites and how is it configured.
eepgmik wrote:
Unfortunately since installing this version my WiFi goes out every hour or so and takes 15-30 seconds to recover each time. I also still saw the router turn magenta and had to power cycle it. Overall the quality of the router got worse with this update and I’ve reverted to .14 with much better reliability.
- CobenzaAspirant
I was pointed at this thread from another about an issue where my device list is not rendering any devices. Does this solution fix my issue? I don't see it on the list.
- FURRYe38Guru - Experienced User
User can get the new beta FW here and see if it helps them for those in these "Certain Environments":
- FURRYe38Guru - Experienced User
While it maybe recommended for some to use other Mfr routers, for others the Orbi router does work for them. I even set on up for my friend , Months ago, Router mode and it's been working just fine and he's happy, using current version of FW:
However I do agree, there are odd ball issues which I hope NG will improve upon and I beleive in the new beta, this maybe seen. I believe there are DHCP server issues along with wired managed switch compatibility issues that NG has been made aware of in there beta forums. So NG is aware and with the new beta thats available, hopefully NG has taken the problems to heart and fixed them. Hopefully users will post about it and let us all know how the new beta works. Yes, I agree, the Orbi should work well out of the box with out having to do alot of adjusting to make things work.
- cheshbrApprentice
Folks. Today I returned my Orbi RBK50 for a refund, and replaced it with Ubiquiti. I already had an Edgerouter X, and today I added a single Unifi ceiling mounted access point.
After championing Orbi for around 4 monthsbecause my system was stable, why am I pulling the plug? One of the reasons I had stability was the hours I put into keeping it on track. Lifx and HomeKit needed the most support. Mostly the issues involved attached devices migrating randomly between the router and the satellite, but two issues raised my ire the most. The new beta firmware gave what appeared to be more accurate signal strength and link rates, or it could have been a bug weakening the sat, so I asked through the forum as a beta tester about the lack of release notes about this and other issues. But Netgear did not respond, so that’s a black mark. The other issue is the 90 day support, then you pay. In Australia, our consumer laws give us 12 months warranty, so we don’t have to pay after 90 days. I was advised that poor support is grounds for seeking a refund, too, so I did.
Bye. It’s been fun
- FURRYe38Guru - Experienced User
Good Luck.
cheshbr wrote:
Folks. Today I returned my Orbi RBK50 for a refund, and replaced it with Ubiquiti. I already had an Edgerouter X, and today I added a single Unifi ceiling mounted access point.
After championing Orbi for around 4 monthsbecause my system was stable, why am I pulling the plug? One of the reasons I had stability was the hours I put into keeping it on track. Lifx and HomeKit needed the most support. Mostly the issues involved attached devices migrating randomly between the router and the satellite, but two issues raised my ire the most. The new beta firmware gave what appeared to be more accurate signal strength and link rates, or it could have been a bug weakening the sat, so I asked through the forum as a beta tester about the lack of release notes about this and other issues. But Netgear did not respond, so that’s a black mark. The other issue is the 90 day support, then you pay. In Australia, our consumer laws give us 12 months warranty, so we don’t have to pay after 90 days. I was advised that poor support is grounds for seeking a refund, too, so I did.
Bye. It’s been fun
- cptspaldingAspirant
Please add USB network drive capability!!!! Its rediculous that your lower models have this feature and the Orbi does not. :smileysad:
- jblack68ApprenticeI think there’s a bug in the firmware if you have sonos devices connected Ethernet to the satellite.
If you reboot the system, the satellite will not connect to the router properly unless you disconnect the sonos devices I.e. playbar and sub and the satellite will connect and then you can reconnect the sonos devices. Been annoying me for ages but as soon as I did that. Works perfect.