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Forum Discussion
Poor stability, frequent disconnects
Hello,
I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!
I work from home, and I'm not a tech expert, but the cable isn't having an issue while the Orbi disconnects. I expect to be able to take this thing out of the box, plug it in and have it work. I fired the unit up on 7/26, so it should have the latest firm ware.
If this can't be fixed quickly, its going to go back to Costco and I will find a router that is stable! Help!
21 Replies
What firmware are you on?
How large is your home?
How far apart are the orbi devices? They need 30ft minimum in between them.
Is it all devices loosing wifi? Or is it specific devices?
Have you tried changing wireless channels?
When you loose connection, are you having to manually reconnection or what process do you use to fix the problem?
4000 square foot home, main unit on first floor, wifi satellite on 2nd floor and another separate satellite (not daisy chained) in basement
all devices lose connection
firmware v2.3.1.48
have not changed wireless channels (how do I do that?)
router more or less resets and reconnects, but it takes a few minutes. and in the meantime, I lose my network connection to work
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)?
Change channels by logging into the RBRs web page. Advanced tab/Setup/Wireless Settings.
ISP modem is a Technicolor DPC3216
You might want to upgrade the system to v30 as that is the most current version of FW. Update the RBS first, then the RBR lastly. Factory reset the RBS and RBR and setup from scratch. Walk thru the setup wizard with a wired PC and web browser.
Ok, I’ll attempt to change the channel and update the firmware etc. Currently having difficulty logging into the router. I’ve cleared the cache and its saying router isn’t connected to the network, when clearly it is or I wouldn’t be able to respond. :-)
Try a different wired PC. Try using 192.168.1.1 as well...
I have updated the firm ware to V30.
I have changed the manual channel to 6 on 2.4 ghz
i have enabled beamforming and mimo
Unclear If it worked or not.
How are the RBS placed in relation to the RBR? Out in a line or in a star configuration?
Daisy Chain is for RBS that are placed out in a line from the RBR and having two or more RBS. Might have to play with this some.
Whats the status of the RBS say? Good?
The model modem they have doesn't have a built in router.
Kuikenj wrote:Hello,
I purchased an Orbi RBK53 with two sattelites from Costco. I moved into my new place, installed my cable ISP (spectrum) and have had frequent disconnects and interupptions in my Wifi capability from the Orbi. It disconnects about 1-2x per hour!
I work from home, and I'm not a tech expert, but the cable isn't having an issue while the Orbi disconnects. I expect to be able to take this thing out of the box, plug it in and have it work. I fired the unit up on 7/26, so it should have the latest firm ware.
If this can't be fixed quickly, its going to go back to Costco and I will find a router that is stable! Help!
what was your old router?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).