Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.

I'm having the same issue since the most recent orbi firmware update. I've done everything from forgeting my wifi on my S8, factory resetting my orbi, to factory reseting my Galaxy S8. All my other devices work fine on my network. I thought it was the phone, but it works fine on other wifi networks. The only solutio i found was to connect my Galaxy S8 to the guest network. That seems to work form me which is weird. The problem could be a combination of the Galaxy s8 and the orbi router...

Since it seems like not everyone new to the thread is reading: 1. The issue is a combination of the Galaxy S8/+ and the latest Orbi firmware.2. For those on the US-unlocked variant, we are still waiting for Samsung to push the next OTA for our devices.3. Some carriers such as Sprint and Verizon appear to have a security update for the S8/+ that has fixed this glitch (probably inadvertantly)4. Netgear engineering is aware of this issue, and has acknowledged it previously in this thread. That said, they don't seem to be really doing anything to satisfy those of us hungry for a better answer than "please be patient".5. Using the Guest wifi does work as a workaround, without any further modification needed. The downside being that you may have some issues with device isolation, some of which can be mitigated by checking the box to allow guest network attached devices to see other network devices6. Resetting your router does absolutely nothing if you have the Galaxy S8 or S8+ that is running the firmware version that started the issue. A few people have reported otherwise, but if it works for one person it should work for everyone and it doesn't. Please don't ask for updates without reading at least the more recent pages in this thread. Some of us are subscribing so we can see information that is helpful, and every reply sends an email notification that is pointless if you read through this thread.

I have exactly the same issue with my Samsung Galaxy S8+ phone and Orbi RBR50 with the latest firmware (V1.12.0.18) installed on the router and the satellite (RBS50). It started very recently I am not sure when exactly but probably after one of the latest phone updates. There were multiple phone updates just recently including updates for Bixby and I am not sure if any of them triggered the issue. I called Samsung and they asked me to reset the phone reset the routers and all possible resets including to try the Safe mode but nothing helped. I don't have any wireless connection issues using different wireless routers such as at work or when visiting friends so it must be something specific to Orbi. Also, I noticed that when disabling SSID Broadcast for 5GHz the issue seems to be less severe as the phone gets disconnected less often.

We are aware of the issues and working on them I know one person said S8 works just fine on the guest network. DarrenM

The disconnecting issue started for me right before the latest update. Also I cannot get my 5Ghz band back on or none of my devices will connect to it. I haven't touched any of the settings since I updated to the latest firmware and did a factory reset. All my devices don't disconnect that often but I've seen my Samsung tablet disconnect at least once. My desktop connected to the satellite via RJ45 has disconnected once too. It's just my S8+ disconnecting constantly. I also noticed when I stream on my Samsung TV there are stutters and I have a 1gbps fiber optic Internet. I get max speed of 600+mbps because currently I'm using the cheap CAT5 wire that was used as a telephone line that I converted to RJ45s because the wires are glued and it's a hassle to rewire them. Before the software update everything streamed very smoothly but it's bareable since it's like 10 seconds at most.

Samsung Galaxy S8 not working on Orbi RBR40

259 Replies

Stefanu
Tutor
Sep 23, 2017
Same problem with connection here. And I already installed the V2 firmware from orbi
Turning WiFi off and on re-establishes the connection..
- DarrenM
  Sr. NETGEAR Moderator
  Sep 25, 2017
  Hello Stefanu
  
  Who is your mobile provider?
  
  DarrenM
  - Stefanu
    Tutor
    Sep 25, 2017
    Telenet.
    But my previous router worked flawless.
cadfost
Aspirant
Feb 24, 2018
Is the RBR50 still incompatible with Samsung Galaxy? Will be getting a new router if so.
- Stefanu
  Tutor
  Feb 24, 2018
  Had problems in the beginning...
  Now it's working perfectly
  - cadfost
    Aspirant
    Feb 24, 2018
    How did you fix it. Nothing I'm doing is working.
gondek
Initiate
Oct 23, 2018
This issue of the S8+ dropping from orbi wifi seems to have been re-introduced with the most recent phone update http://doc.samsungmobile.com/SM-G955F/TEL/doc.html a tell tale sign is the orbi app not being able to connect to the RB50 router. Need to raise this issue with Samsung, wondering if amyone having this problem again since S8 October 2018 update and their orbi? so frsutrating
- MarcNett
  Tutor
  Dec 30, 2018
  Same type of problem with S9 and Note 8, seems working and next day no connexion.
  - FURRYe38
    Guru - Experienced User
    Dec 30, 2018
    What FW is currently loaded?
    
    How was the FW updated on the Orbi? Auto update or manual FW file load?
    
    Has a factory reset been performed then set up from scratch?
    
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?
    
    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926
    
    Does any of this help?
    
    Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
    Change the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
    
    MarcNett wrote:
    
    Same type of problem with S9 and Note 8, seems working and next day no connexion.

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Samsung Galaxy S8 not working on Orbi RBR40