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Forum Discussion
M6 PRO Wifi Signal Dropping Out
We have a M6 Pro Nighthawk modem which has been great & worked very well the past couple of years.
The Nighthawk is connected directly to power with no battery fitted & has a couple of wifi cameras running off them at 2.4g.
However in the past week (since the latest firmware update 25/10) it now works for a couple of hours & then stops transmitting a wifi signal, like its gone into standby mode... Yes Wifi standby is switch to Never.
We are located in Australia & the modem is recieving Telstra 5G signal on the dashboard, however not transmitting wifi to the devices connected. There are 4 devices showing as connected to the Wifi.
When you click on the Data Usage section, normally this shows how much data has been used & how many days left on the plan. After a couple of hours once the Wifi transmission signal drops out, if you go back into the Data Usage section it no longer shows any data information - "Data usage info unavailable at this time" is the messaging on the screen.
Anyone had any problems with signal dropping out since the firmware update??
Please help... đź‘Ť
39 Replies
Hi Autoben,
Question - Do you have external antenna connected to your router?
No External Antenna connected to the modem, it has worked perfectly fine the past couple of years without external antennas.
Ok, I understand, like you had mentioned above it could be due to the update that was installed. However, I was wondering if you try a few short mini test. By reducing the amount of wifi devices that is connected to it, for example 1 or 2 then after 20 or 30 minutes connect your other 3rd and 4th devices. What I'm looking out for is, that your M6 Pro router "processing chip" or other components inside, your router, since the update was installed, might be generating "heat instability" due to the amount of connected wifi devices connected to it, eg work load on the router. Basically your trying to narrow down, what is causing the problem of the wifi dropping off.
Yeah we have tried only running one or two devices & it still has the same issue. Please note the same amount of devices have been running off this for the past couple of years (no change in demand), thanks.
That sounds really frustrating. It does seem like the latest firmware might be the culprit, especially since others have reported similar issues. Try restarting or doing a factory reset to see if it helps, but if not, it’s probably best to reach out to Netgear support, they might need to release a fix for this update.
Yeah thanks, have factory reset multiple times & even swapped the modem over with a spare MR6500 modem we have & same result, signal drops out after a couple of hours (like standby mode). The only way we can get it working again is to disconnect power & turn on again.
Any ideas on the best way to contact NETGEAR Support in Australia?
This is what I have on my device screen shot below, so the question is, what was the firmware version you updated to on that date 25/10 you stated in your initial post?
Our model is a MR6500 & the firmware is NTGX65_12.01.41.00, The modem is advising this is the latest update & no other updates available.
If yours is the same as the above screen shot, then it's something else that is causing your wifi issue!
Hi Autoben,
Correction to my post above, your mobile version router will be internally different to mine. So your hardware circuitry will be of a different "chip/modem" and components etc. However, the diagram shown above, for example, in your case, you will have to use a different "firmware" update & "pri version"for your location for your device.
Just try using two at first, for a test, to see if those wifi camera's that are working at speeds of excess of 2.4Ghz is connected, to your router to see if those wifi issues still exist?
Yes the cameras are only running on 2.4Ghz
Bare in mind that a lot of electronic devices these days will run only at 2.4Ghz speeds only. Of which could cause a lot of slower speed congestion channels overload Some newer modern devices will also work at higher 5.0Ghz speeds too providing better connectivity, with better HD quality.
Please note, surfing on the internet via "mobile devices has it's limitations" general surfing on the internet isn't a problem. However, if you plan to do more via complex bandwidth eating electronic devices on a "WiFi only" connectivity on "2.4Ghz" limitation, good luck.
Yeah the wifi cameras are only running on 2.4Ghz, No general surfing of the internet or downloads on this modem (just used for cameras only).
No one has access to this modem & the only devices connected are the cameras.
What l mean is, although your router was working fine before. However, now since your device has been updated with a new firmware, which is normal to iron out a few bugs or problems. You said it hasn't been the same since the update. I don't how many 2.4Ghz cameras your using, that is connected to your router. Basically, the router itself has it's "limitation of how much data it can provide as in throughput", via 2.4Ghz Wifi CCtv camera connection. You'll be better off using ethernet CCtv IP cameras connected via a ethernet switch, in other words hardwired device connections.
You'll be better off using ethernet CCtv IP cameras connected via a ethernet switch, in other words hardwired device connections.
Just to clarify this - are you suggesting switching to an NVR solution that is on-premise?
If Autoben​ is using a cloud-hosted service, then the internet bandwidth requirements are the same for WiFi as they are for PoE cameras.
Basically, it's similar to using (Bluetooth earbuds or other make headphones) once you go out of range of your mobile phone, the sound quality drops off, or you just get cut off totally!
It would be much better to use your routers "ethernet port" instead, with a "ethernet port switch". Then you won't be limited by Wifi connectivity.
Thanks, but there is no cable NBN line or Ethernet option at the property, hence why we are using a wireless mobile modem for wifi signal.
May I remind you, in your initial post in this thread, you also mentioned that, You have a"Nighthawk M6 Pro" mobile device, In that you've been using it for sometime "A fewYears". I'm fully aware it has Wifi capability, & it has also a "Builtin Ethernet port" socket too!
A separate network Ethernet port switches, are not too expensive, and come in various form factor sizes, as in "Small portable one", or "rack mountable" expensive ones too.
Like I had mentioned before above, there are some limitations, to how one uses their own mobile router devices!
