Nighthawk MR5200 (M5) - We need your feedback!

I've written a program to read the model.json file from my mr5200.

It reads it once a minute then parse info of interest. I'm having a hard time understanding

some of the data.  A sample output line:

10:40 > cell: 97602709 - 5GSUB6 Nr5gService,     rsrp:    -103 dBm  rsrq:    -14 dB  sinr:   12 dB  rssi:    -73 dBm
        nr5g: attached: true,  sigValid: true  - sigRsrp:  -79 dBm  sigRsrq: -12 dB  sigSnr:  5 dB
        lte:  attached: true,  sigValid: true  - sigRsrp: -103 dBm  sigRsrq: -14 dB  sigSnr: 12 dB  sigRssi: -73 dBm
1

Note that the diag info says that the nr5g signal is attached and valid.  It claims an nr5g rsrp of -79dBm.

But the "generic" rsrp is listed as -103dBm, the value listed for the lte signal...

Note that it also claims to be using  "currentPSserviceType" 5GSUB6 and "currentNWserviceType" Nr5gService

Am I missing something, or is this an issue. or ...

I ask because I am having an problem with the m5 switching from very good cells to poorer cells (as measured with Speed Test).

It seems to happen when the lte sigRsrp dips below -100dBm, as if it were tracking that instead of the nr5g signal.

Hi Christine,

i experience random connection drops quite frequently, For me it looks like it happens a little more on 4G and 4G+. 

I have a Telekom D Sim card in the Router and frequently use it in D (Telekom), NL (T-Com NL) and P (MEO). Problems are the least in NL in D more frequent and sometimes Problematic in P, When working with a RDP connection i experience a drop in connection and then i have to reconnect to the server. I suspect that it is the mobile connection since the sidecar connection as a second Display still seams to work.

The drops happen also while playing Brawl Stars. It looks it happens in random time intervals but then resulting in frequent drops, waiting for a reconnect mostly is then followed by a drop and i switch to mollie iPad connection (same Provider).

Yesterday at FNC airport i had a wild behaviour while downloading medium sized files from my Nextcloud the connection dropped every 1-2min resulting in a closed connection on the NC client for 20min while that was happening i found your post. I was not able to download 4GB (125 files) switching to iPad resulted in a smooth DL.

LG Jörn

We lose access to the Nighthawk M5 whenever a software update is pushed.

APN settings get deleted and go to the default one.

All other settings remain.

Model: MR5200

Model version: M5

Serial: 6B2617WF00AF1

FW version: NTGX55_12.04.12.00

FW Build date: 2021/08/19

HW version: 1.3

Modem version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3

Mobile network: DNA Finland 1Gbit 5G

Provides WAN access via a Ubiquiti ER-12

I've had this product for a year now gathering dust on the shelve, because it is practically unusable. Pings (to direct IP addresses like 1.1.1.1 or 8.8.8.8) timeout most of the times. DNS queries succeed every fourth try (or so). I've used Zyxel's product for the time being, until the battery on it was fried today and I had to take the MR5200 into use again. The MR5200 firmware had an update, so I did that hoping that the issue would have gone away, but to no avail. Attached is a screenshot of a ping made directly from my router.

I would like to say something positive about M5 this device but I can't.
Maybe except that it is quite expansive paperweight. I bought it under the influence of advertising in Poland similar to this one. Connection to the internet failed or gone. Website canot co

Netgear Support explain:
( 55m 41s ) Dan 😧 As per this link, https://kb.netgear.com/000063963/Which-mobile-carriers-are-c
( 55m 50s ) Dan 😧 https://kb.netgear.com/000063963/Which-mobile-carriers-are-compatible-with-my-NETGEAR-mobile-WiFi-or-fixed-wireless-device
( 56m 2s ) Dan 😧 Orange Poland is not compatible with the device.
Any GSM operator from Poland is missing from the list. For your information, Orange PL is the biggest.

What I did:

1) The sim card works properly in other devices where there is no problem with internet connection.
2) The sim card works in the device, recognizes the network and grants quite a strong LTE connection.
3) DNS is not assigned (0: 0: 0: 0) or only temporary.
4) In the operator settings I tested and with the help of JohnPeng (Expert Netgear) in the community various settings with APN.
a) Indicated by him
b) Automatically downloaded by the device
c) Indicated on the operator's website for both IPv4 and IPv6
https://www.orange.pl/omnibook/konfiguracja-internetu-mms-sms-w-telefonie.
d) persistent frosty variations with authentication types (none, pap, chap, pap / chap) / without and without a username and password.

5) In the operator settings (network type) we tested indicating the operator both automatically and manually.
6) We tested different bands in the operator settings (ALL, ALL LTE, WCDMA and LTE + NR5G)
7) JSON log was analyzed with Expert confirmed that the router is connected to the operator's network.
😎 The DHCP / Mask settings were checked in the mobile router settings
9) Automatic and manual DNS mode was checked in the mobile router settings
a) As indicated by the operator
b) google 8: 8: 8: 8 to 8: 8: 4: 4
10) In the DHCP settings of the mobile router, default 192.168.1.20 to 192.168.1.99
11) We checked that the device on the WiFi network was assigned an IP address from the pool.
12) We checked the connection on various devices, mobile / laptop and operating systems.
13) We restarted the router after the changes were made.
14) We have restored the router to its factory settings many times

Any help?

Hi,

MR5200 in france, used with external 5G antennas, replacing another 4G modem.

The MR5200 is hooked as a modem only to a Synology 2600ac that is fallbacking on my DSL connection if the 5G/4G is lost.

When using the ethernet port , randomly (either few minutes, les ours or less frequently a day) the ethernet connection is kind of lost, it is even worth if using IP passthrough. 

USB seems a little bit more stable (but unfortunately the Synology seems to limit the bandwidth to 70/80Mbps in that case, but seems unrelated to the Netgear, as when Ethernet is working I'm reaching way higher throughput).

There is a full Thread on this: https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-M5-MR5200-WAN-issue/td-p/2058528

Thomas 

Adding to the noise... my M5 disconnects from LTE seemingly at random.  I sometimes can go a couple days without having to restart.  But, more often than not, I'm starting my M5 1-4 times a day.  I see that people have been asking for a fix for this for a while now.  Netgear, you should know by know that this is an issue.  Why are you not doing anything?  Not that it matters, but I've always recommended your products to family and friends, but I may need to stop.

Use case:

- M5 (wifi off, IP passthrough on)

- to Amplifi Alien