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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
255 Replies
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hello, i purchase a MR5200 ( 100NAS version) from amazon to my country (Vietnam), the band n41 does not work, my firmware verion is: NTGX55_12.04.10.01 web app version: MR5200-100EUS_04.02.196.00 what should i do to unlock the n41 band?
and why my gui version is 100EUS?
please contact me via email anex3655@gmail.com many tks,
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.It looks like the amazon seller sold you the EU version that does not support that band you may want to get a refund and get the North American version.
DarrenM
dongtiendaihiep wrote:
hello, i purchase a MR5200 ( 100NAS version) from amazon to my country (Vietnam), the band n41 does not work, my firmware verion is: NTGX55_12.04.10.01 web app version: MR5200-100EUS_04.02.196.00 what should i do to unlock the n41 band?
and why my gui version is 100EUS?
please contact me via email anex3655@gmail.com many tks,
I can confirm that your device is North American SKU and n41 is supported. Could you please advise which carrier you are using in Vietnam with the device?
If possible, please capture a model.json file and send a private message to me to check.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
John
- Please check your message, sir
Many thanks,
- Having VPN support on the M5 would be something nice to have.
Good morning.
So far I did not have any issues with Nighthawk M5 and previously used M1,
but there is one thing, which could be improved in future models - number of supported frequencies.
I am located in Poland and most of the mobile internet providers are using FDD 2100 Mhz (n1),
however there is one internet provider that is using TDD 2600 Mhz (n38), so I am not able to use 5G network of that service provider.
It would be nice that future mobile broadband products would support more frequencies (ideally it would be as much as possible),
so we would avoid such surprises in the future.
Best Regards.
Piotr
debugger_pl wrote:
Good morning.
So far I did not have any issues with Nighthawk M5 and previously used M1,
but there is one thing, which could be improved in future models - number of supported frequencies.
One for here:
Idea Exchange For Home - NETGEAR Communities
Good Afternoon!
I have a Netgear Nighthawk M5 router. I live in an apartment block (top floor) in London UK where the wired internet speeds can be very slow. So I use the M5 as my always on internet service wired into a Netgear gigabit hub which is hard wired around my flat.
When it is working it is very good but the WiFi regularly drops connections and the internet 5G connection also goes awol sometimes and the router needs a restart (through Three in the UK). Occasionally though I log into the router to check whether its the router or Three (the 5g service) but that connection times out too so it must be the router.
Hoping there are some firmware updates soon!
Thanks
Toby Jones
I have an M6 Pro that shuts down periodially. When powered back up my Nest devices won't automaticlly reconnect. Sonos also has problems after powering up. It won't let me steam any music without jumping through some hoops to get it working again. Not going to be a long term solution for me if this continues.
Okay, so I've been waiting patiently for Netgear to update their firmware to fix the previous issue I described here:
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Nighthawk-MR5200-M5-We-need-your-feedback/m-p/2189416#M20697It's been over six months now and no word. I'm not posting this to pester the developers, but to report a new issue I've had.
My MR5200 is set up for Data Offloading via Ethernet. Last week I noticed that I had no connectivity to the Internet even though both the Ethernet and the 5G should have worked. I could reach the management interface via a browser and the dashboard showed that everything was fine, but connections were being rejected with ICMP Host Unreachable responses. I tried everything that I could, but the only solution was to reboot the MR5200, after which everything works fine again. Uptime before reboot was probably on the order of three months.
This is a flagship product and it should work better than this. The firmware I have is: NTGX55_12.04.10.01
The MR5200 says this is the latest firmware, but it has not been updated for over six months. Is there a hidden beta firmware image somewhere that will fix these issues? Link please?
jslcom wrote:
It's been over six months now and no word. I'm not posting this to pester the developers, but to report a new issue I've had.
Do you think it worth starting a new conversation rather than tagging new woes on to the end of a continuing saga?
That might have a better chance of catching the eye of one of the Netgear minders who are supposed to follow these discussions. New messages may have a better chance if grabbing their attention.
As an enterprise user, not having OpenVPN or any VPN client option on the router, is a deal breaker.
As it is a requirement for our employee mobility setup, going to return the devices already purchased and look for some other vendor.
Otherwise the device is great and checks all the rest of the boxes.
Hi ChristineT
I have just purchased a Nighthawk #MR5200 and am trying to use the NetGear Mobile app to login the admin account. I have entered 'admin' as the username and the password as displayed on the label under the battery. It starts authenticating then returns to the login screen again.
Any ideas?
townjo wrote:
I have just purchased a Nighthawk #MR5200 and am trying to use the NetGear Mobile app to login the admin account. I have entered 'admin' as the username and the password as displayed on the label under the battery. It starts authenticating then returns to the login screen again.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
townjo wrote:
Hi ChristineT
I have just purchased a Nighthawk #MR5200 and am trying to use the NetGear Mobile app to login the admin account. I have entered 'admin' as the username and the password as displayed on the label under the battery. It starts authenticating then returns to the login screen again.
Any ideas?
Please advise whether you are using IPhone? The Mobile App is not compatible with the latest iOS version. We are preparing a new iOS release and release soon.
Thanks
John
Yes, an iPhone 12 Pro Max with the latest iOS version - 15.6
- Not sure when this feed was started. I am from France, based in Grenoble. I purchased a MR5200 in February 2022, and since then have used a 5G / data SIM card (operator : SFR) for home WiFi. Not a single issue until… 2 days ago, August 06, 2022. Suddenly, the Damon thing does not detect any network anymore. I tested the SIM card in a smartphone and it works perfectly well. WHAT HAPPENED???
Saddest part of the story is that Netgear customer service just disregarded my request, arguing that I should not be using this type of SIM card in the MR5200 as they are not supported. WTF??? I used the card for 6 months at >450Gb/month!!!
Aldonze wrote:
Not sure when this feed was started. I am from France, based in Grenoble. I purchased a MR5200 in February 2022, and since then have used a 5G / data SIM card (operator : SFR) for home WiFi. Not a single issue until… 2 days ago, August 06, 2022. Suddenly, the Damon thing does not detect any network anymore. I tested the SIM card in a smartphone and it works perfectly well. WHAT HAPPENED???
Saddest part of the story is that Netgear customer service just disregarded my request, arguing that I should not be using this type of SIM card in the MR5200 as they are not supported. WTF??? I used the card for 6 months at >450Gb/month!!!Please provide a model.json file and send a private message to me.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backIt is possible that the carrier started blocking the service to MR5200.
Thanks
John
My Nighthawk MR5200 (M5) has become effectively useless. It's unable to hold and maintain an RSRP value. When it does, it has a Network status of: 5GSUB6 (if that helps). The mobile app is unable to get a connection because the RSRP fluctuates too quickly for it to do so.
Per the suggestions on this site, I've set the 2.4 and 5 GHz to the same WiFi Name and WiFi Password; WiFi Standby to Never; and WiFi Range to Long.
Please advise of other things to try.
Firmware version: NTGX55_12.04.10.01
Firmware Build Date: 2021/08/30
JazzCatGab wrote:
My Nighthawk MR5200 (M5) has become effectively useless. It's unable to hold and maintain an RSRP value. When it does, it has a Network status of: 5GSUB6 (if that helps). The mobile app is unable to get a connection because the RSRP fluctuates too quickly for it to do so.
Per the suggestions on this site, I've set the 2.4 and 5 GHz to the same WiFi Name and WiFi Password; WiFi Standby to Never; and WiFi Range to Long.
Please advise of other things to try.
Firmware version: NTGX55_12.04.10.01
Firmware Build Date: 2021/08/30
Looks like you are using MR5200-100NAS.
The issue seem related to your data connection to your service provider. Could you please do a factory reset and start over again.
After that, please capture a model.json file and send it to me via private message.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
John
im having a similar issue as previously posted, but the mr5200 randomly will connect to the data service, but then is unable to again for a random amount of time... and stays in searching. this happens with both of my sim cards from tmobile and att. The firstnet sim will never connect, but all three will instantly connect in the mr6500.
definitely an issue with the mr5200 as all three carriers have no reason to block mine.
I have the M5 and have tried 2 different carriers in Australia. I am getting a mobile network signal however no matter what I try I'm having the unit showing data disconnected. I have done a factory reset and double checked all settings. I'm about to send the modem back under warranty as I have no idea what else to try. Thanks
- The M5 probably not detecting your access point name, APN settings, try set it manually.
For Vodafone, set
Name Vodafone Internet
APN live.vodafone.com
For Telstra, set
Name Telstra Telstra
APN telstra.iph
For Optus, set
Name: Optus Yes Internet
APN: yesinterneti agree with you - the fella there in aussieland should recheck his APN. its also possible that the carriers there require the actual imei number so that the service will actually connect to the hotspot.
