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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
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Netgear MR5200 US model
Feedback
5G support - lacks 5G SA capability
5G support - Netgear provides NO information on when this will be supported
iphone 13 compatibility - Netgear app for Nighthawk router - prevents my iphone 13 from reconnecting to any home WiFi after use - have to reset network settings on the iphone every time - do you test your product?
5G support - uploading FW is a PITA. make it easier.
Recommendations
Provide a button that allow users to select 5G NSA or SA services
Fix the WiFi incompatibility issue with iphone 13 (latest FW)
Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.Apparently Netgear are not going to support 5G SA in the near term on the MR5200
"The Engineering team confirmed that there are noi plans to support 5G SA yet"
What a cop out! So let's all sell our routers! I am!
"Thank you for patiently waiting.
The Engineering team confirmed that there are no plans in enabling 5G SA yet.
Our sincere apology for the current limitation of the MR5200.
Sincerely,
Rey | NETGEAR Network Specialist"It seems to go beyond that. The Engineering Team has not released any firmware upgrades for this "flagship premier" product for about a year. All the bugs that have been reported in this thread continue to exist. So it would seem to me that this brand new product is de-facto unsupported.
I was pretty happy with my Netgear MR1100 and eagerly purchased the MR5200 upon launch. With this poor (nonexistent) level of product support, I fully expect to soon read about Netgear liquidating their business.
- Which antenna are you using? Which frequencies is your provider broadcasting?
I get incredible range with the mr5 pro and mr6 pro.
Xop0 wrote:
Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.Could you please provide the model.json file and send PM to me to check?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
Please make it possible to obscure the wifi password on the MR5200 *wifi* page on the LCD screen.
Although its possible to obscure the wifi SSID and password on the LCD *home* screen, clicking through
WiFi -> WiFi -> Wireless Network ->
reveals the SSID and password in plaintext. This is a security issue if, for instance the device is left unattended in a hotel or conference room: anyone entering the room could easily discover the password and connect to the internet.
Thank you
rxh wrote:
Please make it possible to obscure the wifi password on the MR5200 *wifi* page on the LCD screen.
Although its possible to obscure the wifi SSID and password on the LCD *home* screen, clicking through
WiFi -> WiFi -> Wireless Network ->
reveals the SSID and password in plaintext. This is a security issue if, for instance the device is left unattended in a hotel or conference room: anyone entering the room could easily discover the password and connect to the internet.
Thank you
Thanks. This is a good suggestion. We will consider this.
I would like to know what should I do to solve my problem? I described my problem above. I often lose network on my router. It helps only reboot is not the first time. It also happens that the speed and stability of the Internet connection drops very much.
This device has been an 900eur paperweight and an eyesore in my periphery for well over a year as I've been waiting for a SW fix for it. I guess one is not coming, and a senior HW guy is smiling in the background thinking "I bloody told you guys not to release it yet."
Withdraw the **bleep**ing product already, and compensate us for the scam that is this product!
Sorry. I missed your posting in May. Could you please detail your issues and provide the model.json file. Please PM the log to me.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
Was this a reply to me? I'm sorry but your threading/quoting platform doesn't make it unambiguous. EDIT: see, you're not quoted above my reply, when I clicked the Reply-button.
Regards,
Marko
I have two MR5200 devices (one hardware revision 1.3, one hardware revision 1.2). The device with hardware revison 1.3 works perfectly. The other device repeatedly has problems connecting correctly in rural areas.
Whenever the problem occurs, only the B20 band is available. Apparently the device just won't connect to that band. All other bands are runing smoothly.
- No changes in the antenna issue as well the update bug.
Can I have some advanced DHCP and DNS function?
1. Assign IP and hostnames to specific clients.
2. Internal DNS resolves LAN client hostnames using information in Point 1.
3. Internal DNS forwards to not only gateway DHCP published DNS servers, also to a custom list of DNS servers.
I purchased a NETGEAR Nighthawk M5 WiFi Mobile Router (MR5200) unlocked for AT&T and T-Mobile on May 10, 2022.
I acquired a nano SIM card from AT&T on May 16, 2022 and was issued a telephone number.
My intent for purchasing this product was to livestream bi-monthly meetings of an association to which I belong.
I believe that my Access Point Name and other settings for my AT&T wireless account are correct, but I have yet to be able to connect to the internet. My firmware version is NTGX55_12.04.10.01 - and it says it's up to date. I have a 25GB plan which I have not used. The only internet access i have been able to use has been my iPhone 11 and now iPhone 13 as a hotspot.
Can the community help me solve this problem?
DonaldF
I updated 2 of our Routers that we use for LiveStreaming. Since the new firmware update the perfomance has degraded way under tolerable levels. The LAN-Connection is also unstable.
For example:
Router #1 (no update) - bitrate around 330 with 5G connection
Router #2 (with update) bitrate around 20 with 5G connection
We experienced this on multiple routers. Seems like your firmware update did something wrong.
Daniel_Boerger wrote:
I updated 2 of our Routers that we use for LiveStreaming. Since the new firmware update the perfomance has degraded way under tolerable levels. The LAN-Connection is also unstable.
For example:
Router #1 (no update) - bitrate around 330 with 5G connection
Router #2 (with update) bitrate around 20 with 5G connection
We experienced this on multiple routers. Seems like your firmware update did something wrong.Please do a factory reset on the upgraded device and see whether it helps.
Please also provide the model.json file from 2 devices to compare. You can send PM to me. You can also try switch the SIM cards on both devices to see whether the issue follows SIM card?
Thanks
John
So far I have not recieved a reply. ☹️
