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Forum Discussion
Re: Can't reset switch to factory defaults
Hello,
I do not have support on my switch so I can't call support. The switch has a password on it and I can press the reset button for 5 seconds, 10 seconds, a few days and it will not reset the password.
I've hooked up a usb cable and am connected with CLI. Some web pages say press 2, some say 13, some say 14 as soon as possible.
I must be either using the wrong number or doing it at the wrong time as I still get to the admin login and blank and 1234 and password for the password do not work.
6 Replies
Moving target opening yet another thread? Mind you we are community members, not paid Netgear support please.
This is the formal way - permitting the serial console remains workable, and the switch isn't completely dead - you have to break the boot process to get access to the boot menu:
M4300 Resetting to factory default using the boot menu
The "trick" breaking the boot process is nicely documented - press and hold the Q key ...
Thanks! - I got there but was unable to reset it - it kept asking for the admin username and password and blank as the PW did not work. I ended up at the point of just being stuck at the M4300R2 prompt as I must have cleared the entire config.
I've set up a tftp on my PC
I have the firmware file loaded as far as I can tell -- not sure the next step
I think I'm really close after watching it load up that file from the tftp server. I select reset thinking a reboot is the solution but it isn't. I think there is a command I need afterwards to make it active otherwise I just get this.
I'm stuck at this prompt now.
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