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chad2324's avatar
chad2324
Aspirant
Nov 26, 2017
Solved

Help with Mynetgear account

I need to reset my password for my "mynetgear" account, but I no longer have access to the email account I used to register.  I can't create a new account because my device is already registered. Please help!

 

Thanks in advance!

Software & Apps
  • DaneA's avatar
    DaneA
    Nov 29, 2017

    chad2324, 

     

    I just got an update.  Your existing accounts has been merged and the FS728TPv2 switch is now registered to the e-mail address you are using here in the NETGEAR Community.  Kindly check it. 

     

     

    Regards,


    DaneA

    NETGEAR Community Team

8 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Nov 28, 2017

    Hi chad2324,

     

    Welcome to the community! :) 

     

    Have you already tried to click on the "Forgot your password?" when you access the MyNETGEAR page?  If not yet, kindly try it so that you would be able to login to your MyNETGEAR account. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • chad2324's avatar
      chad2324
      Aspirant
      Nov 28, 2017
      I can't as I mentioned in the post, I don't have access to the email account used when I registered.
      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Nov 28, 2017

        chad2324,

         

        It seems that you will need to retrieve first the e-mail address you have used when you created your MyNETGEAR account.  If ever you have used a Gmail account or Yahoomail account, then there are ways to recover it. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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