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SmartControlCenter cannot change interface/adapter on computer host
I run SmartControlCenter from a Windows computer with multiple ethernet interfaces. The GS108v2 is on interface 2.
1) SmartControlCenter starts up on interface 1.
2) I wait while it searches for the switch and fines none.
3) I then select adapter 2, and click apply.
4) Smart Control Center prompts "change the interface and close the program?".
5) I re-start the program.
6) GOTO Step 1.
In other words, the program fails to save the fact that Adapter 2 is selected, and starts up again on adapter 1. Endless Frustration.
Just a follow-up on this. I got a feedback from the higher tier of NETGEAR Support. The higher tier of NETGEAR Support tried to reproduce this issue in their laboratory and was unable to reproduce it. A laptop with multiple adapters (Ethernet, WiFi, Leaf) was used. It was able to change between the adapters, accept it, and upon restarting the Smart Control Center, it selects the correct adapter chosen.
As per the higher tier of NETGEAR Support, it was suggested that you ensure that you are running the application as the administrator in your PC. Right click on the Smart Control Center icon then click on 'Run as Administrator.'
If ever 'Run as Administrator' did not work, kindly check this: when changing the adapter preference, it updates a file named sccd.ini with the MAC address of the chosen adapter. Possibly this file is not being updated in your PC. Kindly locate this file (normally its in Program Files) and ensure it has permissions to be written to in order to allow the file update to the MAC address of the preferred adapter.
Regards,
DaneA
NETGEAR Community Team
8 Replies
Hi timg11,
Welcome to the community! :)
Let us isolate the problem. Kindly answer the questions below:
1. After you select adapter 2 and click Apply, is there an option to select "No" when it prompts "change the interface and close the program?" so that you will not go back to step 1?
2. Is the GS108Tv2 detected just fine by the Smart Control Center when using adapter 1 of your PC?
3. What is the current version of the Smart Control Center installed in your PC?
4. What is the exact Windows Operating System you are using in your PC?
5. Have you tried to uninstall then reinstall the Smart Control Center in your PC?
6. Are you able to access the web-GUI of the GS108Tv2 using its LAN IP Address via adapter 2?
Regards,
DaneA
NETGEAR Community TeamDaneA, I've moved on and set things up differently, not using the GS108Tv2 currently.
The smart control center is the latest one from your web site - it does not report a version in the program but the installer is SCC-Release-V1.1.3.4.exe. I'm running Win 10 /64. It will find the device on adapter 2 if adapter 1 is disabled. It will find the device on adapter 1 if the switch is on that network.The thing it will not do is change the adapter from 1 to 2. When the adapter is changed, and you click Apply, it says it it requires restarting the program: Cancel or Accept. Cancel leaves the program running but it says "no active adapter". Accept closes the program. When it starts up again, it is on adapter 1.
Can you reproduce?
Thanks for the feedback. I was not able to replicate the same scenario as yours because we do not have a computer that has 2 ethernet adapters in our laboratory. However, I used a Windows 10 64-bit laptop which has a working built-in wireless adapter and ethernet adapter. The latest version of the Smart Control Center is installed in the laptop I used. Here below are my observations:
a. If both the built-in wireless adapter and ethernet adapter are enabled on the Windows 10 64-bit laptop, the Smart Control Center would prioritize the ethernet adapter over the built-in wireless adapter.
b. If I select the built-in wireless adapter in the Smart Control Center, a message will pop-up that says "Change the interface and close the program?." After re-opening the Smart Control Center, it will still use the ethernet adapter.
c. If I disable the ethernet adapter, that is the only time that the Smart Control Center would use the built-in wireless adapter.
I will inquire your concern to the higher tier of NETGEAR Support and will post here in this forum thread as soon as I get a feedback.
Regards,
DaneA
NETGEAR Community Team
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