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FVS114 New On Network, No Telephone
Boy, it is difficult to use this forum. I chose the closest model to what I have just to get this going. I have the FVS114 which I may have purchased as far back as 2006, but never installed. Two weeks ago on Friday, February 9, my Windows 7 64-Bit crashed. After installing an "important" update and running my Sophos antivirus, a product choice with an office store's virus removal protection, my computer would not restart in either full Windows or Safe Mode. While the computer was in service, only returned last Wednesday, my wireless network functioned badly. My Ooma telephone was full of static and, therefore, unusable. So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
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Hi troothteller,
So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
As I've understand, your current network setup is: cable modem->FVS114->router->Ooma Telo device. Based from this, you have a Double NAT scenario which means a router is connected to another router and this causes problems. The FVS114 is a VPN Firewall router and you have connected your non-NETGEAR router to it. To know more what is Double NAT, access the article below:
I suggest you the following steps:
1. Disconnect the your non-NETGEAR router from the FVS114.
2. Connect a PC or laptop directly to the FVS114 then check if are able to access the internet. If are able to access the internet, go to step 3.
3. Connect the Ooma Telo device directly to the FVS114 then check if you can either make outbound calls or receive inbound calls.
Regards,
DaneA
NETGEAR Community TeamDaneA, thank you for your reply, an unexpected surprise. Until now I did not know that I was adding another router to the network, although the ProSafe is probably not wireless. I will implement the steps later. However, I will upload a more accurate diagram of my network so you can see how I hooked up things. Thanks again. it is an Excel document; but you can ignore the second page
- DaneA, I connected the PC (laptop) directly to the firewall. It did not directly connect but formed under Network Connections a Network 2. Since I did not expect that, I put the wiring back to where it was. I guess that the firewall is on another address while the router is on a static address. Your link led me to an article "How to set the cable modem/router to be on modem only;" but my settings do not look like the ones in the article.
Since there is no internet access when you have connected the laptop directly to the FVS114, kindly disconnect the FVS114 from the cable modem then connect your laptop directly to the cable modem. Check if you are able to access the internet through the cable modem. If not, you need to contact your ISP and check if there is a problem on their end.
Regards,
DaneA
NETGEAR Community Team- DaneA, I assume you could open my last attachment, the Excel document in PDF form. So, you know how I hooked up. When my system made that Network 2, I did not choose it to connect. Now, I went back to my former connection where my Ooma started quitting. Getting my computer back from service did not make the network work any better although I have no problem video streaming. So, I connected my Linksys router to your cable modem and Ooma to the router. Now, I am going to have to see if I can actually connect through that Network 2. What I do not understand is how I formerly connected to the Internet with the FVS114 included. Was my former connection bypassing this new unit to my network? Right now I have a browser page open to the settings on the Netgear CM500, what Netgear calls the Netgear Genie. The related articles seem to assume that the non-Netgear hardware is a modem/router when it is merely a router. I do not know which equipment is the bigger problem, the Linksys router in my original connection, which comes with bad customer support, or your firewall, which at first Ooma sounded fixed. After I first connected it I telephone someone for fairly long conversation. Then afterward I made two calls to my printer's technical support. Those calls went OK except that they could not setup remote support. So, I will retry that Network 2 in Network Connections and see if I connect. As for Ooma, the Ooma base shows the correct lights; so I am not sure if I have a bad telephone or a bad connecting telephone cord.
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