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NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi,
Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete.
None of the proposed solutions work. Please see detailed log at the end of this message.
This solution (https://community.netgear.com/t5/VPN-Firewalls/Windows-10-Netgear-ProSafe-VPN-Client-not-working-at-all-or-not/m-p/973758#M3080) is not working, as we have update firmware and use the latest client software.
Other approaches we tried:
0. Upgrafed router firmware (FVS336Gv2), client software (6.12.001)
1. Uninstalled/restart computer/nstalled NetGear Client
2. Distabled Windows firewall, UAC, repeated 1.
3. Run as adminsitrator, run as compatible with previous Windows versions
4. Enabled/disabled dual split tunneling
Router: FVS336Gv2 Firmware: 4.3.3-6
NetGear ProSafe VPN Client:
vpnconf.exe 6.12.001
tgbikeng.exe 6.4.1
comlib.dll 4.1.0.1
tgbstarter.exe 4.2.0.4
vpncfg.dll 3.2.0.3
tgblibeay32.dll 0.9.8j
tgblogonui.exe 6.12
TgbCredProv.dll 6.12
TGBMPEnum.sys 2.00.02.0003 built by: WinDDK
TGBVPNVirtM.sys 2.04.04.0001 built by: WinDDK
Log:
20151213 17:26:22:649 Default (SA Gateway-P1) SEND phase 1 Main Mode [SA] [VID] [VID] [VID] [VID] [VID]
20151213 17:26:22:650 [1540]Mesg 90 message_send: message 0077E308
.................................
20151213 17:26:22:655 [1540]Timr 10 timer_handle_expirations: event exchange_free_aux(0077A3C8)
20151213 17:26:22:655 [1540]Exch 20 exchange_free_aux: freeing exchange 0077A3C8
20151213 17:26:22:656 [1540]Exch 20 exchange_free_aux: removing last_sent msg 0077E308
20151213 17:26:22:656 [1540]Mesg 20 message_free: freeing 0077E308
20151213 17:26:22:656 [1540]SA 80 sa_release: SA 018A2850 had 3 references
20151213 17:26:22:657 [1540]Exch 20 exchange_establish_finalize: finalizing exchange 0077A3C8 with arg 0200B870 (Gateway-Tunnel-P2) & fail = 1
20151213 17:26:22:657 [1540]Exch 20 exchange_establish_finalize: exchange 0077A3C8 failed
20151213 17:26:22:657 [1540]SA 90 sa_find: no SA matched query
Any lead will help.
Thank you,
Jelena
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
21 Replies
Same here, can't connect anymore with Windows 10 PC, other Windows 7 PC still working fine.
I noticed on the Windows 10 machine that the Authentication and Encryption Lifetime parameters had been reset to factory defaults. I set those correctly as they are on the Win 7 machine, but no success. Please help, anybody.
vpnconf.exe 6.12.001
tgbikeng.exe 6.4.1
comlib.dll 4.1.0.1
tgbstarter.exe 4.2.0.4
vpncfg.dll 3.2.0.3
tgblibeay32.dll 0.9.8j
tgblogonui.exe 6.12
TgbCredProv.dll 6.12
TGBMPEnum.sys 2.00.02.0003 built by: WinDDK
TGBVPNVirtM.sys 2.04.04.0001 built by: WinDDKSee my original note: Windows firewall is disabled. I disabled Avast antivirus and tried again, still the same problem. Note that this issue appeared only after the latest Windows 10 update, now almost 2 weeks ago.
- Jelena
Hi Jelka011,
I apologize for not getting back to you. Since you have already isolated the problem on your behalf, I encourage you to open an online case to NETGEAR Support about your concern. Netgear Support will be able to inquire your concern to the engineering team.
Regards,
DaneA
NETGEAR Community Team
Hi ThorCarlson,
Welcome to the community! :)
Is the Windows firewall or any anti-virus enabled on your Windows 10 PC? If yes, kindly disable it then check if you are able to open the tunnel.
Regards,
DaneA
NETGEAR Community TeamFirewall off.
Antivirus off.
Uninstalled KB3116900, KB3124200, KB3119147
Ran system restore back to 12/19 (oldest restore point available)
Nothing helped.
Console list:
20151221 20:56:53:586 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:53:587 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:53:587 TSocket message data type IKE (0) could not be sent
20151221 20:56:58:588 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:58:589 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:58:590 TSocket message data type IKE (0) could not be sent/Console list:
Clearly, something in the recent Windows Update broke this software. Instead of suggesting a paid support call, perhaps the software engineers can troubleshoot this, get the product working again in Windows 10, then post back here with our solution.
We really need this back ASAP.
Hi Jelka011,
Welcome to the community! :)
Just want to know if you have also tried using other Windows 10 PC/laptop (that has the latest Windows 10 updates as well) to further isolate the problem?
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
Any updates to this? I've got two laptops with Windows 10 where the VPN client fails to connect now after the updates last week. I've tried reinstalling, several configuration changes with no luck. Could this be related to any SHA1 updates where they got disabled? It appears by NETGEAR SRX-5308 still requires SHA-1 regardless of the algorithm.
The connection problems persist on Lenovo Thinkpad W520, 4 years old.
Meanwhile,, I did try it on the desktop running Windows 10, and it did not connect -> but I did not go through all the steps listed like with the laptop, as it demands a lot of time at this point.
Is there a success case with all recent Windows 10 updates installed within a past week than can connect using NetGear ProSafe VPN client 6.12.001?
Thank you,
Jelena
I too am having issues connecting through the ProSafe VPN client (6.12.001) after my computer updated over the weekend.....
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