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flyingdutchgeek's avatar
Jul 30, 2025

Using Wired Backhaul, the internet is slow and jittering

I have similar problem with RBSE960. Using Wired Backhaul, the internet is slow and jittering. On the Orbi Router portal is says Backhaul status = Good

 

When i unplug the cable and Backhaul via 5 GHz, the jittering is gone. On the Orbi Router portal is says Backhaul status = Poor

 

Yes, i have swapped cables, and yes the cables are new standard CAT6 from factory. 

 

The problem seem to have started when RBSE960 updated to firmware V7.2.7.15

 

Could faulty firmware be the problem?

16 Replies

  • I do not understand your follow-up question... I never mentioned Mac

     

    MBPs = Megabytes per second

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Ah my bad. MBP is Mac Book Pro for me. Mbps is Megabytes per second. 

       

      What devices are you connecting to the RBS and seeing this slow and jittering when v.15 FW is loaded? Brand and model please. 

  • The factory reset was performed on the RBS, and after a sync, it was configured again. I did not restore anything myself.

    • liamscor's avatar
      liamscor
      Luminary

      You need to perform a factory set from the RBR web gui, and then setup from scratch again, without loading any backup file.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      How are the RBS connected to the RBR when ETH? Directly behind the RBR or is there any LAN switches in between? 

       

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Just wondering had you factory reset the system after v.15 was loaded to check this? 

    Are RBS ethernet connected directly behind the RBR or is there a LAN switch in the mix? 

    Only knowns issues are with IPv6 on v.15 FW is not working. Otherwise is good FW. 

     

    I had my 960 series online for 30 days, RBS wireless connected. Saw no issues.

    Share your Orbi 350, 750, 850 or 960 series system UpTime | NETGEAR Communities

     

    Had my 850 online for 30 plus days earlier this year, those RBS were Ethernet connected, same FW. No issues.

    Share your Orbi 350, 750, 850 or 960 series system UpTime | NETGEAR Communities

     

    • Yes, reset multiple times. 

      RBS is connected direct to RBR with CAT6

      IP6 is disabled 

       

      When I connect RBS wireless there is no issue, so problem is isolated to wired backhaul.

      • liamscor's avatar
        liamscor
        Luminary

        After doing the factory reset, did you restore your configuration, or did you setup from scratch?

  • After few hours in connection with Netgear support, I decided to revert firmware on the RBRE960 from V7.2.7.15 to the older V7.2.6.31.

     

    This resolved the issue, and now i have stable internet connection again on my wired backhaul satelite.

     

    V7.2.7.15 probably has an issue with wired backhauled satelites