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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figured if we collect them all under one location, Netgear may take a look at the issues?
My issue are;
- The firmware broke the connectivity with the EAX20 WiFi Extender, extender can not connect to the router
- Same situation doesn't exist with EX7500 Router
- With Smart Connect I experience some wifi connection drops with mobile devices.
389 Replies
I have the RAX40. It also started crashing daily and not allowing wifi connection or login. A restart usually set things going again but I've need to do that daily. During last week it was not loading pages correctly even after logging in after restart and required a factory reset. I've got about 30-40 devices connected.
After finding this thread today i've downgraded the Firmware to see how that goes. Thanks in advance if it does.
Also interested to know what develops with this firmware/model upgrades.
I went through the process of obtaining a replacement router from Netgear. it has been up and running since Wednesday and still crashing. All the firmware is updated, etc. so it is NOT a hardware issue. This is clearly a firmware issue.
Very very disappointed in Netgear.
Does anyone have a router hw version higher then v1.05? The replaced one especially?
(if v1.06 solves the problem then those users are not on this forum except if yours was replaced ;-))
Hello all,
Just for you to know, I just sent an email to the support saying that I had no issue with the beta firmware since a bit more than a week BUT, I had to remove the AX mode from the wifi setting....
Hope this will help them to publish a new stable FW and fix this issue.
How do I contact support through mail? Want do try the new beta. All bugs with the router is so annoying :catmad:
Where are the likes of Christian_R and co, who actually are affiliated with Netgear? Can you guys PLEASE make this a priority? Even provide us poor folks with access to the beta instead of making us all individually go down the route of contacting the support team only to have to continue to repeat ourselves about the problem and potentially get no where?
- Nobody listening here. Go to social media. Try there Facebook page. Word needs to get out, atleast to help others before they make a netgear purchase. Prevent more people from losing time and money
The support closed my ticket today. I told them that I had no issue with Beta Firmware in the situation were the AX Mode was desactivated. They concluded that the case was solved ! :) :) So I answered the closed ticket survey asking not for a remplacement but a fully functionnal firmware or a voucher in order to purchase another netgear working product. We'll see. Else I will switch to a cheap chinese Wifi 6 product on which I can install openwrt if expensive products are not anymore reliable ...
Hi there, having the same problem with my router, dropouts, what can be downe to fix this?
dmwalsh wrote:Hi there, having the same problem with my router, dropouts, what can be downe to fix this?
if you read through all of the threads and posts pertaining to this issue that everyone is having, the only things that can be done:
- return the router if you are able to (most suggested option as this router is absolute garbage)
- keep the router and revert the firmware to the previous version until Netgear fixes the firmware and releases a new version of it (don't keep your hopes up for this to happen any time soon).
I decided to return the router today. Fed up with issues on firmwares. This product should not be available anymore. There's clearly a conception problem since there are regular FW issues. Bye netgear.
How were you able to get a replacement? I've been calling customer support since July and they still will not issue me a replacement. I've been on a wild goosechase with them, spending 12+ hours in total on the phone with their customer support team. After 3 months and lots of mis-information, I finally reached an L2 technician and I thought all of my problems would be solved because all calls leading up to that indicated an L2 would be the one to issue a replacement... only to find out L2 can't do that. Is there a magic word I --- just lost connection again---
- Open up a warranty case online. They will send you info
My router with 1.0.3.80 recently locked up at an inopportune time. About a week earlier I switched to a wired connection but the router still completely froze up on me dropping all connections including LAN. I checked the modem and it didn't show an active LAN connection on the RAX Ethernet cable. I had to power cycle the router. In addition to the random disconnects, I also randomly get this router freeze.
Today I downgraded the firmware back to 1.0.3.62 and reset the router. I'm now using AX once again so I should know in less than a week if the downgrade helps with stability. In reviewing the Netgear discussion boards, I see several Nighthawk router models from RAX35 to RAX120 reporting disconnects. I'm wondering if there is a common feature or configuration causing the issue.
This is my last message here.
Full refund of my router this weekend...
Happy man ! ;)
Good luck to all of you !
good luck to you too - mine is sitting in the corner getting ready to go kin the garage/garbage using an older Tp-Link
benoit_fr wrote:This is my last message here.
Full refund of my router this weekend...
Happy man ! ;)
Good luck to all of you !
Netgear should take back these routers and refund everyone.. this is such a criminal act to sell a product with faulty firmware and then expect people to pay for a support/service plan for them to do anything about it.
I had my first issue with firmware version 1.0.3.62. On my Wifi-6 Galaxy phone, the internet began to run choppy then sites failed to load. Finally I lost connection to the router and the phone would no longer reconnect to the router over 2.4Ghz or 5Ghz getting a unable to obtain IP address error. All of my other Wifi devices are not Wifi-6 and didn't have any connection issues. I decided to disable AX on the router and reboot. Now my phone connects to router once again but not using Wifi-6. I also had similar issues with AX when I was using firmware version 1.0.3.80.
My RAX40 came with firmware version .64 initially. I upgraded it to .80 shortly after it was released. I was running it without Smart Connect enabled. It ran fine for a few months until we had a brief power brown-out of about 1-second, after which no Wifi devices could connect. It indicated in the admin GUI that everything was fine, but refused to allow Wifi or WAN access. Connecting to the cable modem directly with a laptop proved the WAN modem was working fine.
Several reboots, power-cycles later, and finally had Wifi access but no WAN access, even though its GUI status showed everything was fine for the WAN access. Cleary, it was NOT fine.
A factory reset later, and things started working again. Briefly. After everything was reconnected and working, I connected the printer to it over Wifi successfully, but the router mass-disconnected every Wifi device (including the printer), before allowing them all to reconnect about a minute later. Bad omen.
Again it ran fine until we needed the printer again, and, as suspected, the router booted everything offline again. So the problems are not just related to Smart Connect as I was not running it when my problems began, and yet the problems still happened afterwards with it enabled during the next outage problem.
Clearly this is a firmware problem and releasing a firmware update that fixes these problems should be a priority for Netgear.
I have rolled back to the .64 firmware for now. For the sake of simplicity in setting up the network I enabled Smart Connect for now as I had a video conference interview to attend that same day. I am likely to disable Smart Connect whenever I have the house to myself for long enough to reconfigure all of the devices again, I want my main PC on the 5GHz band but Smart Connect forces it onto the 2.4GHz band because it thinks it is the better band for it, which it is not.
If it crashes again, I will be shutting it down and rolling back to my old D-Link DIR-862L, which was perfectly stable though quite old, and as such it was having challenges handling all the bandwidth and devices we had connected to it. But I would rather have performance challenges than complete outages, given the choice.
update: I've just gotten off the phone with L2 tech expert for follow up on my case.. was on the phone for a good hour working with them to collect logs, configuration backup file, screenshots of various things, and other data to try facilitate escalation of this ridiculous issue. They said I'd hear back from them within 3-7 days... I'm still not very hopeful.
I'll be sticking to this beta firmware until then and monitoring any further drops in WIFI. The internal 500 error when accessing the router's admin console / debug page is an odd one too.
Update on beta firmware: it's been about 4 full days now that my router has been up and no WIFI drops. I am also still able to access the router admin and debug consoles (no longer running into Internal Error 500 issues). This may be because I am no longer writing debug logs to the router itself, but rather to my connected USB drive. Maybe the writing of debug logs to the system memory of the router caused it to be overloaded which intuirn caused the Internal 500 Error. Who knows? I may switch back to writing to system memory to see if I encounter the issue again.
There is no refund policy here in Hong Kong.
Sorry to say Netgear seems had given up this product, over 4 mths of fustration there is nothing had been done from Netgear that visible to the end-client, not even release a solution to rollback the last firmware release. No proactive communication to end-client, no apologies at all.
Good luck Netgear, you had become infamous here in the market.
- Started a couple nights ago we lost internet connection. Last night tried everything you could think of rebooting and a factory reset and still nothing. Found out our password had changed somehow and our network had changed as well with no notification. Even with those changes we still couldn’t get on, it kept saying unsecured network. Called Spectrum this morning and they told me the last few days between 12 am and 3 am the router shuts our modem off for about 3 hours and ends up doing a factory restart. This is getting ridiculous.
ahenderson_04 wrote:
Started a couple nights ago we lost internet connection. Last night tried everything you could think of rebooting and a factory reset and still nothing. Found out our password had changed somehow and our network had changed as well with no notification. Even with those changes we still couldn’t get on, it kept saying unsecured network. Called Spectrum this morning and they told me the last few days between 12 am and 3 am the router shuts our modem off for about 3 hours and ends up doing a factory restart. This is getting ridiculous.haven't encountered that kind of issue with the rax40 yet - my internet connection has always been up even during the times that wifi dropped. have you gotten a chance to contact netgear support yet?
Worst experience ever!
I bough the router on Amazon Warehouse, the router was stuck and wasn't booting. Following differnt procedures I managed to reflash the firmware and make it work (if we can say so). First of all I am very deluded, I was expecting another product for this price point. The only thing that differenciate this product from the others is WiFi6, others doesn't have it but are solid and probably are based on linux. :smileyfrustrated:Anyway, I'm experiencing the same problems described by all the people in this thread and after all this time passed without any fix, I just want to get rid of it.
It's frustrating that I also cannot sell it, I don't want to scam people.Next router I will choose something else. Very sad. :smileysad:
itsmehueyhow is going with the beta firmware?