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Forum Discussion
Wifi disconnection
Hello all. For about the past 2 months my modem/router has lost connection/restarted itself every night. The problem has gotten progressively worse as now it does it between 5-10 times a night sometimes. I contacted XFinity who advised they are not having any issues on their end or in my area. I’m curious if this is related to my modem/router? Sometimes when the modem loses connection it will reconnect within a minute or quicker. Sometimes when it restarts, it will erase my set usernames and passwords I have set for my wifi and force me to rename both the 2.4/5.0 channels and their passwords. Hoping to resolve the issue as it’s made using wifi at night impossible.
39 Replies
Please visit and post about this over in the Cable modem forum:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Thank you.
I had the same problem. Do you have on the Netgear Armor? Shut it off, worked for me
Does the C7000 support Armor?
Doesn't look like it:
Which products support NETGEAR Armor? | Answer | NETGEAR Support
This place is getting horribly confusing with those content free "go away" messages:
Wifi disconnection - NETGEAR Communities
Gdurney wrote:
Hello all. For about the past 2 months my modem/router has lost connection/restarted itself every night. The problem has gotten progressively worse as now it does it between 5-10 times a night sometimes. I contacted XFinity who advised they are not having any issues on their end or in my area. I’m curious if this is related to my modem/router?Sounds likely.
Be warned that ISPs are great at passing the buck. There routine response is "blame the modem".
If you can catch the attention of plemans, they know more than most about cable modems.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.- I have taken this step and am still having trouble resolving the issue. I have the most recent firmware update, don’t have any splitters, dampeners or any kinks in my line and my modem is only 5 ft. from where the line enters my house.
- After much trouble and reading through many other customers posts who have had the same modem and issue as myself, I think I will rent the ISP modem for a month and see if this resolves the issue. That will determine if it is an ISP line issue or Netgear Modem issue. Based on the amount of trouble this model of Netgear modem appears to have my money is on the modem being defective somehow.
This I can agree with. I printed out the entire manual for my device (AX6 AX 2700 Model CAX30) which is 132 pages long of information I would not otherwise have. After trying and changing every possible concivable problem I am convinced the main problem is the ISP and acutally do to the problem I'm having I'm surprised my device works at all. When I check my cable connection it always shows my ISP address and DNS as 0.0.0.0. I am getting a Dynamic IP adress for them otherwise I would make a static address. My modem/router was activated by them and myself on 3 seperate occasions and now thier app doesn't even give me the option to activate equipment anymore. It's suspcious to say the least. I have noticed that the disconnects come when the device is busy doing something, im guessing trying to obtain an IP and DNS address because of the 0.0.0.0 (or a new device was being scanned by armor). See if you can download the manual and follow the Trouble shooter chapter. My guess is your probably going to see the same thing "0.0.0.0"
- I hope that doesn’t happen but I guess we’ll see. Tonight will be my first test home again to see if my internet shuts off after some of the minor changes I’ve made with the above listed advice. We shall see.
- Well after all this time spent trying to figure out why I was dropping connection so frequently and randomly, I recontacted Comcast. They came out and inspected their line which they say was fine as it was rerun just before I moved in. I ended up changing my wifi plan (better plan) and renting the ISP’s modem/router (totaling only $4 more than I spent on my previous internet per month). As of having the new unit and wifi for nearly a month I have not had a single drop in connection and speeds are much higher and more stable (obviously I upgraded from 400-800 mbps). My guess is that somehow my Netgear unit had an issue. Unfortunately after a lot of trouble shooting and no fix I can’t say for sure what it was though. All I can say is with the new unit I have had no drops.
Netgear like all stereo compaines have very poor instructions. I was finally able to fix mine, thanks to Super User Fury. I had already tried a similar fix but I followed the instuctions on their web site which were inaccurate, his instructions however, worked the first time, every time like a champ. I can happily say that my speeds, coverage, wifi, are great, no droped devices (ever), no disconnects (ever), I could never say that with Comcast, and I've had top tier speed, and upgraded to their new modem each and every time and it never fixed a thing, and always had disconnections especially during Mon-Fri afternoon business peak hours.
I recommend you both contact NG support and let them know what your having problems with. Let them know that you have tried a ISP provided modem and haven't had any issues.
You may have a bad CAX that needs to be replaced.
