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Forum Discussion
EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware
Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksys AP is showing 4 bars on channel 6,2.4ghz.
On my phone connected to same ssid, I can see the signal noise ratio is -68dbm. The next closests AP on channel 6 is -80dbm. I tried moving to other channels like 1,11 but still same issue
My PC is connected extender ethernet LAN cable. I have ping running to Linksys AP.
ie PC--LAN---Extender------wifi ssid 2.4-------Linksys AP
I also have my phone connected to linksys AP on same ssid that extender is connected on
ie mobile--------------wifi ssid 2.4-------------Linksys AP
My phone also has ping running to linksys AP. When the ping on PC drops, I can see extender has lost connection to linksys AP. However, at same time, my mobile is still connected. No ping lost.
This seems to be extender issue and it has only happen after upgrade. I tried downloading to older release but extender doesnt allow install of older release. It simply cant install. So I have reverted back to latest.
I dont have support contract. how to get netgear look into their latest firmware. I have had extender for 2 years now without issue.
167 Replies
Waiting on the newest "TEST" firmware. Will post any infoas soon as I install it and get it running.
Chris
Still a a huge problem in May 2019. Have had this router for over a year and it has gaven me issues throughout the duration. During the 1st month my 5g wifi was not working and would shut off after awhile. I put up with slower internet for about year because it was such a hassle to deal with this product. Fast forward to today. I thought I'd give it another shot, so I thought.. well let's try updating this router myabe it'll work better. Nope...huge mistake. It completely bricked. The wifi would shut off and restart on it's own, constantly losing connection. Spent $180 on this product and was never happy with it. So I reset it with older firmware and it's back to it's original underwhelming functionality. Regardless I'll be upgrading my internet in July and will be replacing this router with Google Wifi. Good Riddance Netgear, I hope I never deal with you again.
YoungTheGiant - your experience pretty much matches mine. I have tried a few versions of the "beta" firmware and none of them fixed the persistent issue that one of the radios (in my case the 2G) would just drop periodically, such that the SSID was not even advertised. Connections to the base router were always shown as fine in the admin interface, it was just the extender 2G radio that would die. In every case resetting or power cycling the router did not bring the radio back; but downgrading the FW to the 1.0.0.66 version usually would, for a short time. That was an indication to me that the hardware was (probably) ok, just a FW issue.
I know this is not the answer anyone here wants to hear, but after being tortured with this spotty Wifi for over a year, I recently upgraded to an Aruba IAP access point and after 3 weeks I can say it has been ROCK solid - and, I no longer need the extender - the Aruba device actually covers my entire house and yard including the area formerly handled by my base Netgear router. It also does not expose the 5G/2G radios as separate networks, it's only one SSID that devices use, and it steers them towards the strongest/fastest signal without having to manually juggle. Yes, it is more than twice as expensive, but for those suffering with these broken extenders, you might give it a try. Very nice management features too, including live traffic plots for every network and device.
Is there any way for us to get our money back or exchanged by a product that works?
YoungTheGiant wrote:Still a a huge problem in May 2019. Have had this router for over a year and it has gaven me issues throughout the duration. During the 1st month my 5g wifi was not working and would shut off after awhile. .
The EX7000 isn't a router and caused almost zero problems for most owners, being as wireless extender, being as wired access point. Guess you talked about a different product.
- 0 problems? Are you reading this thread?
We are the 5% that bothers to complain!
The problem is "International". European (Italian) latest firmware suffers from the same problems.
I also had to revert my EX7000 back to the previous firmware, which unfortunately does not have Mesh Functionality.
Hope Netgear will soon release a new working version.
- Any news?
- Not really.
Am still working with Netgear engineering sending in log files after each outage and trying suggested changes to configs, etc.
Think things are progressing, but slowly and no silver bullets yet.Hi, I am having the same problem, dropouts occur every few minutes when streaming video from a device connected to an EX7000. How do I get access to test firmware?
My problem was that connection between ASUS RT-AC3200 and Netgear EX7000 were cut off every 1 hour. ASUS wifi "Group Key Rotation Interval" is exactly that 1 hour, too. Changing that interval to 0 ment that "WPA group key"(=Group Key) was solid and so was connection too.
I have used Netgear EX7000 test-Firmware version "V1.0.1.78_1.0.161_test" since (Group Key Rotation Interval=3600sec).
Now installed that new public fw-version:
(1) first installed new firmware and after that
(2) reset Extender and then
(3)configured it.
No connection droppings at all. :-) ...yes, and Group Key Rotation Interval is on (3600 sec).It looks like if one still have connection droppings it is nice to know name and model of the router connected to EX7000.
Ok. I installed the latest firmware but it has a issue and that is I cannot choose Fast Lane 5Ghz to 2.5Ghz and 5Ghz. I do not know what happened but I do not like the 2.4 Ghz band and it is annoying. Anyone has the same problem?
here is the picture with the settings I used to have.
Sorry i uploaded the wrong picture. Here it is the one I was talking about.
Zalmoxis_12000 My understanding is that 'Fastlane' doesn't work the in the way that you want it to.
From the EX7000 Manual:
Boost Your Video Streaming
Get the most out of your HD entertainment with FastLane technology. With FastLane technology, the extender connects to your router using one band and connects to your devices using another band. Because a band is dedicated to each function, performance is enhanced.
If all your devices and your WiFi router support only the 2.4 GHz band, or all your devices and your WiFi router support only the 5 GHz band, do not enable FastLane Technology.
When you enable FastLane Technology, two options are available:
- Use the 2.4 GHz band to connect the extender to the WiFi devices and use the 5 GHz band to connect the extender to the WiFi router. Use this mode if your WiFi router supports the 5GHzband but the devices that you want to use for gaming and streaming support the 2.4 GHz band.
- Use the 5 GHz band to connect the extender to the WiFi devices and use the 2.4 GHz band to connect the extender to the WiFi router. Use this mode if the devices that you want to use for gaming and streaming support the 5 GHz band but your WiFi router supports the 2.4GHzband.
My setup is as follows using FastLane and it has worked without error ever since I installed the latest Firware version.
Hi,
I'm new here and I just wanted to say thank you guys for all the invaluable information!
I have purchases an EX7000 a couple of days ago and updated to V1.0.1.84_1.0.148.
Now I'm experiencing dropouts over night with my router completely disconnecting making me have to reboot it before its willing to work again in the morning.
My main router is the Nighthawk X6 R8000.
Have you guys found any solution for this except for downgrading to a couple of firmware versions back since the last conversation?
Kind regards,
JI have gone back to version .1008 and it has worked flawlessly.
Hey Photonutca,
Thanks for the quick reply!
Do you mean v1.0.1.80? I tried looking for .1008 and couldn't find such a version, but maybe im looking in the wrong place?Kind regards,
J
Hi Everyone,
So today is the first day my extender has not dropped out.
I am still on the wretched V1.0.1.84_1.0.148 but what I did was assign the extender a static IP in my Nighthawk router settings.
I was reading a post from a network technician the other day and he said that this is quite an important step to take when creating networks with extenders so I thought why not give that a shot.
So far so good, I will try and keep this forum updated in case things go wrong again so lets see what happens.
Note assigning a static IP in the extender settings didn't do anything for me, I had to assign it in the main router's settings.
Kind regards,
JeroenSo, small update:
Everything went well for 3 days until my wife connected to the extender by cable with her mac book from work, thats when it kicked the bucket again.
Not sure what that is about but I'm wondering if giving her mac book a static IP might help, going to try it later.
On the bright side, my desktop which I connect to the extender with via cable had a flawless connection for the whole weekend since I gave the extender a static IP in my router settings.
Kind regards,
JThe extender appears to still have intermittent DHCP issue. When this occurrs, any new device that tries get IP via extender be it wired/wireless wont be able to get IP and hence, access your home network. Note when this occurs, other devices that are connected to extender still able to ping my ISP gateway so unicast traffic is still ok and my extender is still connected to main AP. So issue is specifically somehwere in DHCP DORA process that is not working on the extender. When this occurs, I walk within range of my main AP and connect to it instead. I can then get IP and everything ok. Next thing I did was power on/off extender only, and connected to it instead. Now also able get IP.
Next time you have this issue, try adding static IP to your device and see if you can access internet. This will confirm if your seeing same issue. Suggest you also set DHCP reservation to a long time so you dont get kick out when it tries to renewal after expiry while this issue is present in latest firmware
Hi Gliu,
Thank you for all the tips, I will give them a shot.
Things worked ok for a while but things shifted for the worse with multiple shutdowns a day now, this thing is driving me insane.
Do you set the static IP and DHCP reservation on your main router or on the extender?
Often when I restart the extender it refuses to connect to the 5G network and I have to set it up all over again.
I noticed that when things go south I cannot connect to my main router anymore but can still connect to my extender via its IP address in browser.
I'm wondering what that is about.
Kind regards,
J
So I've downgraded to EX7000-V1.0.0.68_1.0.128. And I've got 2 networks on my main router - one for 2.4 GHz and the other for 5 GHz. The range extender networks have the same network SSIDs and passwords (WiFi keys).
gliu wrote:Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksys AP is showing 4 bars on channel 6,2.4ghz.
On my phone connected to same ssid, I can see the signal noise ratio is -68dbm. The next closests AP on channel 6 is -80dbm. I tried moving to other channels like 1,11 but still same issue
My PC is connected extender ethernet LAN cable. I have ping running to Linksys AP.
ie PC--LAN---Extender------wifi ssid 2.4-------Linksys AP
I also have my phone connected to linksys AP on same ssid that extender is connected on
ie mobile--------------wifi ssid 2.4-------------Linksys AP
My phone also has ping running to linksys AP. When the ping on PC drops, I can see extender has lost connection to linksys AP. However, at same time, my mobile is still connected. No ping lost.
This seems to be extender issue and it has only happen after upgrade. I tried downloading to older release but extender doesnt allow install of older release. It simply cant install. So I have reverted back to latest.
I dont have support contract. how to get netgear look into their latest firmware. I have had extender for 2 years now without issue.
gliu wrote:Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksys AP is showing 4 bars on channel 6,2.4ghz.
On my phone connected to same ssid, I can see the signal noise ratio is -68dbm. The next closests AP on channel 6 is -80dbm. I tried moving to other channels like 1,11 but still same issue
My PC is connected extender ethernet LAN cable. I have ping running to Linksys AP.
ie PC--LAN---Extender------wifi ssid 2.4-------Linksys AP
I also have my phone connected to linksys AP on same ssid that extender is connected on
ie mobile--------------wifi ssid 2.4-------------Linksys AP
My phone also has ping running to linksys AP. When the ping on PC drops, I can see extender has lost connection to linksys AP. However, at same time, my mobile is still connected. No ping lost.
This seems to be extender issue and it has only happen after upgrade. I tried downloading to older release but extender doesnt allow install of older release. It simply cant install. So I have reverted back to latest.
I dont have support contract. how to get netgear look into their latest firmware. I have had extender for 2 years now without issue.
and password as the main router. This has worked the best for me.Hello All
Anyone tried the new firmware 1.0.1.86 - Hot Fix. I am using 1.0.0.68_1.0.128, since all newer firmwares have signal drop issues.
Cheers
VS
Installed the new Firmware Version 1.0.1.86 - Hot Fix this morning and it's working beautifully so far. Will keep everyone posted if any problems are encountered.
VS
