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Solved
Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plug it back, and restart the pc to get my wifi/internet back. This is very frustrating especially for my wife, due to she's in the medical field, and does a lot of her work at home. The latest firmware has been updated recently (V1.3.0.8) which was suggested by my ISP, but it still occurs. What else can be done to stop this internet lose every other day?
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
70 Replies
This just started happening to me after upgrading the firmware in response to the security notification I received on January 18.
The upgrade brought me up to firmware version V1.3.0.8_1.2.1. In the four days since I've upgraded the firmware, I've had to power-cycle the router twice because my internet ground to a halt. Note that I power-cycled all other components of my network -- PC, switch, cable modem -- first, before power-cycling the router. None of that made a difference. It's clearly the router that is at fault.
There is clearly a bug in the new firmware version. Is Netgear aware of this? Are they working on a fix?
I've replaced the Netgear Nighthawk X6S AC4000 router with my old router (Dlink DIR-860L, Dual band) router, and believe it or not, I haven't had any problems (lose internet connections) since. It's been 4 days now without internet loses.
It's obvious that the lose is contributed to the Netgear router, and I believe it's in the firmware version. After a few more days, I'm going to try another test, and reconnect the Netgear router back up, and "download a downgrade version of the firmware to see what happens. This downgrade will be lower than the preinstalled version. We'll see!
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
Just got this from Netgear on Facebook:
"Thank you for bringing this to our attention. Our engineering team is currently investigating this issue. The fix will likely be implemented in a future release. For more information on Firmware release notes please visit: http://bit.ly/2fg6vis and search/select your model number for the most recent firmware download."
So that's something!
Netgear has released a new beta firmware hot fix which they claim addresses this issue:
https://kb.netgear.com/000058267/R8000P-Firmware-Version-1-4-0-8-Hot-Fix
I have installed it and will report back if it fails like the previous firmware releases.
It failed. I had to reboot my router again this morning. I've once again downgraded the firmware back to V1.1.4.6_1.1.85 so that it wouldn't hang every two days.
Way to go, Netgear.
This is a major failure and a total lack of customer obsession.
The funny thing is now that I have my router on a timer to restart each day I don't have the issue at all. Of course it would still be happening if I wasn't automatically restarting it each day. They should bundle this with a TP Link smart plug so at least people have something that works.
Anyways I can confirm this is my last Netgear product. I've even converted all my Arlo cameras to Wyzecam. Oh well.
Solved? Are you joking? That is not solved. We spent good money on these and they simply dont work. What a waste of time energy and money.
The insult to injury—you have to pay for support. Hmm. Build a unit that does not work then charge people when they fail. Excellent business model. Unreal.
- The issue is not the device it was a bug in the firmware. They issued a statement with a temporary fix to downgrade the firmware until they released the update that patched the bug. Ever since I downgraded it has worked perfectly. Have not had to reboot it in weeks.
YungSynthlord wrote:
The issue is not the device it was a bug in the firmware. They issued a statement with a temporary fix to downgrade the firmware until they released the update that patched the bug. Ever since I downgraded it has worked perfectly. Have not had to reboot it in weeks.Please include the version of firmware that is working for you. Stating I downgraded does not help others with similar issues.
I spoke with support rep today concerning this issue. I was routed to the rep through the Costco concierge service. Of course they wanted me to pay for support, but I declined. The rep stated he would email KB and instructions for changing some settings to correct the problem, however after nearly 3 hours, I have not received the email. I’m pretty sure it was just a lie to get me off the phone. I mean, how long does it take to send an email? Netgear is clearly a company that does not care for its customers. I regret purchasing this router and you can bet the next one will not be a Netgear. I hope Karma comes down on these clowns.
turbocrow wrote:
I spoke with support rep today concerning this issue. I was routed to the rep through the Costco concierge service. Of course they wanted me to pay for support, but I declined. The rep stated he would email KB and instructions for changing some settings to correct the problem, however after nearly 3 hours, I have not received the email. I’m pretty sure it was just a lie to get me off the phone. I mean, how long does it take to send an email? Netgear is clearly a company that does not care for its customers. I regret purchasing this router and you can bet the next one will not be a Netgear. I hope Karma comes down on these clowns.
Since there are so many folks with this issue, I would hope that if they have settings to correct the problem they would share with a post. What a joke the Netgear support is. One reason why I no longer own a r8000p.
I will admit that the r7800 with Voxel V1.0.2.53SF-KF runs well and the KF build fixes the device names issue. Hard to say which I would get rid of the Asus rt-ac86u or the Netgear r7800 as far as how they run. The Asus does have some interesting features regarding the individual clients and pie charts showing by application how much bandwidth was used. Am sure the is part of the licensed code Trendmicro provides Asus. Pretty neat actually and one of the reasons I prefer the ac86u, but if you look as smallnetbuilders compairison of the two (have to read the rt-ac86u review) the r7800 comes out ahead.
Currently the r7800 has been up for 5+ days and expect that the uptime will continue. No Internet or wireless issues. Multiple streaming sessions at the same time.
Its been less than a month of using this router and I am constantly getting disconnect almost everyday. Have to reset the router to get it working again. Is there any firmware update yet?
- Just got mine yesterday. Hooked up, updated, noticed two things. Immediate boost to my wifi range from their older ac1900 models which is great, the second thing is the problem. It too drops connection of networked devices be they wired or wireless. For mine it seems to do it initially upon usage. As in, if I open a web browser, any web browser, and enter something to search, the first result is an error (failure to connect, no internet, not found etc....). I have to refresh tbe page, sometimes repeatedly, before it connects. It is the same for any applications that require some form of internet service, on an th device. Try playing a game on ps4 for example, first it will fail to connect to the servers, then sometimes it will connect, eventually. Many games wont even boot all the way without that connection though... so....
While running the speed test built into the router comes back fine, running it from aPC, a phone, a console or tv or any other device will result first in straight failure to connect, then some other failure, eventually it will connect only to show a failure in upload and download speeds.....
It seems odd tk me that it doesn't want to shake hands and reluctantly does so only after trying several times.. I have to do this anytime I want to play a game, watch tv, surf the net. And trying to fill out forms online is a nightmare as reloading a security page often is finicky and results in having to start all over again......Make sure you update the firmware. Theres a new firmware update. When you update you have to be hardwired to your router. The new update should fix your connection issue.
- It is the latest, and did not resolve the issue, so I got rid of the issue all together and replaced it with another router, which works great, as it should. I honestly can't believe you are willing to sell defective products, and in the nearly 10 months it has been out you haven't fixed it.......
Thanks for not helping, and being useless.
Can you guys recommend a router that is actually reliable? That seems to be the best way to help at this point.
Having owned a r8000p. I can tell you that the r7800 with Voxel firmware or Asus RT-AC86U with RMerlin firmware will run much better and no outages like the r8000p. In both of the 3rd party firmware the developer takes the OEM source, fixes some bugs and maybe add a few features. They both install same as a manual OEM firmware install and look just the same as the OEM for management.
They aren't as flashy as the r8000p from a numbers standpoint, but for most folks the r8000p is overkill.
ugg...i am replacing a netgear and this one is giving me internet connectivey fits. i am going to try the new firmware and if that doesnt work return it and try a linksys wrt router.
- I have been rebooting my modem and router for the last 7 months. I have been doing the firm updates when needed but I recently tried again and my wireless router won't broadcast or connect to the internet now. I did all troubleshooting advised but nothing works. At this point, I am asking Netgear to replace it since it still under hardware warranty. The worst is that I have been a netgear customer for over ten years. I am considering to change to another brand at this point if Netgear doesn't resolve this very soon.
Sincerely,
Steven
SFC(RET), USA
Daddymojica wrote:
I have been rebooting my modem and router for the last 7 months. I have been doing the firm updates when needed but I recently tried again and my wireless router won't broadcast or connect to the internet now. I did all troubleshooting advised but nothing works. At this point, I am asking Netgear to replace it since it still under hardware warranty. The worst is that I have been a netgear customer for over ten years. I am considering to change to another brand at this point if Netgear doesn't resolve this very soon.
Sincerely,
Steven
SFC(RET), USAFirst thanks for your service. i was in army '59-'61 and also made sargent.
I will also say welcome to the I hate Netgear club. Netgear used to be my go to vendor. I play with routers and spent a couple of years playing with the Linksys WRT series routers. They never, while I was active, got the drivers right for the 3rd party folks and the OEM firmware was limited at best. So I jumped over to my go to vendor and got a r8000p. Never had such a bad experience with a router. Now have moved it on to a new loving home.
Experience with the r8000p is what chased me over to Asus and the RT-AC86U running Merlin firmware. What a difference, now my network was rock solid, no drops, no reboots needed. As I said, I like to play so looked around and found the r7800 that is supported by Voxel, dd-wrt and Openwrt/LEDE. Reading forums indicate issues with OEM, but I don't run that anyway. Now have LEDE installed on the r7800 and could not be happier. No reboots, on drops of any kind, It just works. Having teen in house means max up time on network.
