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R7000 keep losing connectivity
Firmware version V1.0.3.80_1.1.38
Everyday, the router is dropping connection to all my devices (e.g. computer, NAS, TV, mobile, etc.) regardless it is wired or wireless connection. Someday, it keeps on dropping every 5-10mins. Some other times, it stays connected for a few hours. However, the problem is happening everyday.
I have updated to the latest firmware, the problem does not go away. Please help.
Regards,
Leo
Everyday, the router is dropping connection to all my devices (e.g. computer, NAS, TV, mobile, etc.) regardless it is wired or wireless connection. Someday, it keeps on dropping every 5-10mins. Some other times, it stays connected for a few hours. However, the problem is happening everyday.
I have updated to the latest firmware, the problem does not go away. Please help.
Regards,
Leo
- Netgear support has sent me a beta firmware to test. It has been running for over 24 hours without connectivity problem. Initially, it was not working until I first did hardware factory reset. Directly applying the beta firmware did not work.
Thank you for all the people who have been given me the support and help. You are the best.
28 Replies
- Leong163, many ADSL modems are also routers, if yours is maybe it needs to be put into Bridged Mode.
- The telco ADSL modem has been set up in "bridge mode" during the installation of R7000. The telco router uses IP "192.168.1.1" and my R7000 uses "10.0.0.1" and the DHCP is done by R7000. I believe this IP setup arrangement should not cause problem, right?
- If your Bridged modem is allocating Private IP addresses rather than the Public IP address then it’s most likely not correctly set to Bridged Mode.
In the R7000 status page what do you see for the IP address of the Internet Port, just post the first two numbers, not the full IP address? leong163 wrote: I am not aware R7000 will support DD-WRT. I will consider this as last solution when no other easy way out.
Thank you very much.
Yes DD-WRT does support the R7000. Am running it on my R7000. There are issues with DD-WRT on the R7000, biggest is reboots if using "new driver" builds. Builds with the old driver, such as Kong 24345OLDD do not have the reboot issue. This is the build I run.
--bill- The biggest problem with DD-WRT (besides random reboots, but those can be taken care off) is the NAS transfer speed. 2.5MB/s compared to Stock 16MB/s makes me wonder what is happening when using DD-WRT. These guys are doing an excellent job on that firmware however, but for people that bought the router for it's NAS function, it's a no-go.
- just to be clear.
Bill is mostly right.
SOME r7000 are having a random reboot issue on the newer firmware but not all.
The only way to know is to try it. If you don't like it, flash one of the older with the oldd in the name or back to stock. - I have the exact same issue. I have Comcast cable and a Motorola cable modem. My R7000 reboots probably 200x daily. Have opened a service ticket with Netgear, which has generated zero assistance. Can't believe what a POS this router has been. Went Netgear as my old WNR3500L was so reliable, I never ever had a single hang up with it over years.
Will be returning the R7000 unless the good folks at Netgear deem this one to be a lemon and send another my way.
The DD-WRT idea seems crazy to me. Can't understand why I should have to replace the device software to make it function like it should out of the box.
Mike msabadish wrote:
Will be returning the R7000 unless the good folks at Netgear deem this one to be a lemon and send another my way.
Mike
Sounds like you should be able to get an RMA out of them. As long as you're following best practices (resetting to factory defaults after flashing firmware, and then manually entering your settings), you shouldn't be seeing spotaneous reboots with the stock firmware.- Netgear support has sent me a beta firmware to test. It has been running for over 24 hours without connectivity problem. Initially, it was not working until I first did hardware factory reset. Directly applying the beta firmware did not work.
Thank you for all the people who have been given me the support and help. You are the best. - msabadish, WOW. I can see and 'feel' your frustration. I recall when I had my wndr3700 and boy was it 'screwey' and lets not touch on the firmware issues on that. With that said - R700 is a terrific router - I own it and speak from experience. On both sides of the firmware, DDWRT and NETGEAR FW. From what you wrote it sounds like bad fw. Check your PM. :)
