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R8000P dropping wifi connection
Hello, I own a Nighthawk X6S (R8000P) and I've been having an ongoing issue where after I've been surfing via wifi for some time the wifi connection will remain active however there is no data up/down being transmitted. Further when attempting to go to 192.168.1.1 and I enter my username and password the entire page will not load entirely.. It just sits there for several minutes before it finally appears. It's also worth noting that I used the app to connect to my router and I tried a router reboot remotely, and it never rebooted the router.. I had to do it manually.
I have Centurylink Fiber 1G going directly from my ONT into the WAN port on the router. I then have a Netgear Nighthawk switch that handles all my wired devices.
Any help would be appreciated. Thanks
So I updated to Firmware V1.4.0.10 5 days ago. So far no internet drops :smileyhappy:
Haven't tried installing my USB hardrive to see if network storage works again. Just updating everyone.
192 Replies
So, obviously this router is trouble. When it works for me, it works great. But every other day it craps out, and that's just unacceptable. Do any of you guys have recommendations for a router that has 5G and will actually work how it should?
Hello,
New to this board. I recently purchased this a few days ago. Upon setup for the first time, I updated the firmware to the most recent version. I began to notice the symptoms described on earlier posts, occuring about 1 day apart.
Recently I performed a factory reset, and re-applied all of the settings I had before, which was a pain, but now done.
I am now in day 2 and so far the connections have held. My setup is pretty much out-of-the-box setup, except that I use Netgear's version of MAC filtering called "Access Control". If anything changes I'll report in, but those still experiencing the issue after the firmware was applied, should try the same factory reset to see if there is an improvement.
Just an update to my Jul 7, 2018 post. The router has been up for 6 straight days without an issue and I have not had to reboot once. So if anyone hasn't tried this, it's probably best to give it a try to see if it stabilizes the router properly.
StarwoodZero wrote:
Just an update to my Jul 7, 2018 post. The router has been up for 6 straight days without an issue and I have not had to reboot once. So if anyone hasn't tried this, it's probably best to give it a try to see if it stabilizes the router properly.
Glad you are having success. For the rest it would be helpful to know what you mean by "is anyone hasn't tried this". What is this? Firmware, if so what version? Setting what settings? I paged back some and did not see where you stated the firmware version you were having success with.
Recently sold my black doorstop. Maybe too soon.
New update is available.. I hope it helps.
https://kb.netgear.com/000058837/R8000P-Firmware-Version-1-4-0-10
There's a beta firmware out for our devices.... Let's hope it leans towards solving problems.
https://kb.netgear.com/000058267/R8000P-Firmware-Version-1-4-0-8-Hot-Fix
The problems are so bad with this router, that Amazon has dropped the price from $299 to $249.
- With the new firmware version I also activated QoS, after that it began to drop wifi....I believe that is the issue
I saw that they released another version, has anyone given it a try to see if it made a difference? Though, 1 day isn't much of a sample size.
- I guess I mistook the e-mail to download the new app that updates firmware as a new version being available. Ignore my comment.
- I have been having the same issue with the R8000P dropping every 24 hours with tech support no help. They actually act as if they have no knowledge of this issue. Is there a fix yet?
I have the same issue. Just bought the router 2 weeks ago and used the latest firmware. I’ve had router freezes at least daily. I had USB3 connected and noticed the lockups when using the drive so i disabled usb function and was ok for 2 days but now the lockups reappered. Tonight i had 2 freezes in the spn of 20 min. This time it was the wifi only. My PC which is hardwired was fine, which is different fom before. When the USB was connected the whole internet would freeze and i couldn’t even access the router page at 192.168.1.1. A hard reset didn’t help. Netgear tech support suggested exchanging for another router but looking at all comments i think this is definitely a firmware issue and not a unit specific defect.
The drops are too frequent, i feel this will have to go back to the store for a different model or brand.
Hi Stan21,
My issue seemed to involve a USB connected device, too. That point was really driven home when the router locked up 'while' I was conducting an operation involving the USB connected device (backing up to a 6TB HD). I replaced the larger HD with the previous 1TB HD (which worked fine with my old 4500), and the lockups diminished, although they didn't disappear. Netgear were very helpful, and eventually I RMA'd the unit. I haven't had any issues with my current unit, but I'll admit that I haven't taxed the USB connected device. Also, I have my router on a digital timer (finer resolution to 1 minute intervals) which forces a reboot every day.
I must also thank you for giving details (USB related problem). I can definitely understand the frustration of people experiencing this problem, so I don't deny them their right to vent, but it's your kind of detail that allows trouble-shooting. Is the USB issue a common thread? It'd be nice to know, not only for us, the users, but for Netgear, too.
I hve the same problem for my new R8000P. Is there any way to set the router reboot it self by daily or weekly? I have tryed everything I can but still have to unplug the power cable to let router reconnect to the internet. This is my second router brout from Staples, I don't thing return and exchange will help. Any other solutions?
Hi Stan,
May I know the FW version and USB device model name ?
Let me help you~
Hi, the firmware version i use is 1.3.0.8_1.2.1. The hard drive i used was Western Digital WDBKUZ0040BBK-UA Easystore 4TB Portable Backup.
New user in the UK with exactly the same problems.
In my case my router is connected to a Netgear DM200 Broadband modem, but otherwise I get the same connection drops on either WiFi or wired.
Have tested everything replacing the R8000P with an old low end TPLink router and no problems with connection from my devices or access to the internet.
I wish I had seen this post before ordering, I am still in the return period so concluding that I should probably return the product rather than downgrade Firmware.
So I contacted Netgear Support.
Here's there answer regarding my router having to be rebooted every 3 days:
Please try three different mtu size in your router, 1400,1492,1472 and monitor each for 2 hours and if you will still face the same issue, then please contact us again.
https://kb.netgear.com/24015/How-do-I-change-the-MTU-size-on-my-Nighthawk-router
please follow the above link to change mtu size.They also stated the router needs to be plugged into a wall outlet not a battery backup as I have mines.
I find the support level here is lacking from netgear as there support is really general and basic trouble shooting. Seems this issue has been going on for over a month and Netgear has not found a solution. What kind of service is this for an expensive router?
Netgear users,
A montth ago (November 2017) I have received an email from Netgear, urging me to update the firmware on my router. I followed Netgear's instructions and succesfully upgraded the firmware to the latest version. Promptly, my router started freezing, dropping the internet connection on all my devices. I called support, and was told that since I purchased the unit in December 2015 I am out of warranty and, basically luck.
I argued that my router would have worked just fine if I would have ignored their urgen plea to upgrade the firmware and so they have decided to give me some free support. After reseting the unit to factory settings, change a few setting values, and finally revert to the previous firmware version the support specialist decided that "unfortunately I'm gonna have to purchase a new unit"
Netgear, this is on you. You prompted me to make an update that rendedred my router useless. Based on many other users facing the same problem, one can only wonder. How convenient for Netgear to put out a malicious "update" and simply turn their back on the customers not covered by the 1 Year warranty, giving them the option of buying a new unit. I will buy a new unit, but you better believe it it will not be a Netgear brand. As far as I am concerned, you just lost me, my business and my circle of influence business as customers.
Liviu A Dordea
