NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Deo3000's avatar
Deo3000
Aspirant
Apr 13, 2018
Solved

iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

ReadyCloud in the iPhone does not connect internally (when I am in the same network). ReadyCloud in the iPhone can connect when in the Celular network or in another WiFi. 

ReadyCloud in the Mac can connect internally.

ReadyCloud in the browser works internally and outside. 

I  can connect using the <IP>/admin also.

I already forward the port, set an static IP address, enable/disable encryption without success. 

What is the solution? 

Mobile client
  • JohnCM_S's avatar
    JohnCM_S
    May 10, 2018

    Deo3000, Radek71

     

    There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

     

    Regards,

12 Replies

Replies have been turned off for this discussion
  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Apr 13, 2018

    Hi Deo3000,

     

    Welcome to the Community!

     

    1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

    2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

    3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

     

    Regards,

    • Deo3000's avatar
      Deo3000
      Aspirant
      Apr 14, 2018

      Hi John

      1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

      Version 2.0.1,(2040)

      2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

      Yes, I can connect with my IPhone web browser using the readycloud.netgear.com and directly <ip>

      3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

      Yes, I have an iPad

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        May 10, 2018

        Deo3000, Radek71

         

        There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

         

        Regards,

    • Radek71's avatar
      Radek71
      Aspirant
      Apr 15, 2018

      Hi John,

       

      I have exactly the same problem:

      - ReadyCloud connection works fine from web browser - internal (home) network and also internet.

      - ReadyCloud connection works fine from Android device - internal (home) network and also internet (wifi or LTE). App version is 1.2.11 (last one).

      - ReadyCloud connection works fine from iOS device iPhone and iPad - external network, internet (wifi or LTE). App version is 2.0.1 (last one).

      - ReadyCloud connection does not work from iOS device iPhone and iPad - internal (home) network. App version is 2.0.1 (last one). There is information window: Error/Network error occured.

       

      Regards

      Radek

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Apr 19, 2018

        Deo3000, Radek71

         

        I did not encounter this issue when I simulate this on our end. May I know the iOS version of your Apple devices?

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More