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Forum Discussion
Readycloud services unavailable
Two questions actually, I'm trying to set up Readycloud.
Firstly when I toggle on Readycloud in the GUI, "Services unavailable", cannot attach device appears. I have a myNetgear account which is logged in and I can access the nas remotely using the Readycloud portal and the same MyNetgear credentials. Why is this error message appearing?
Secondly, it seems adding additional users is not straightforward. I have granted access to someone, entered their email address, they have received the invitation and successfully created a MyNetgear account. When this user tries to access the nas remotely they receive a message that they have no registered devices. I've tried the "Discovery on" function, this allows the user to see the nas (on the LAN), but there is no option to register the device to that MyNetgear account, there is an option to manage which links to the local admin pages.
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Additionally when the invited user tries to register on the portal, during the registration priocess they are told that their MyNetgear account is not linked to a Readycloude account, if they then click on "Confirm without binding" an error message appears saying
0000000000
String index out of range: -1
The user then cannot get past this stage
I have the same problem with a new RN104 behind a Netgear R7000. All running with latest firmware.
Hi msavard07,
On your ReadyNAS cloud tab. Do you have (2) green check marks?
Regards,
Not sure about msavard, but I dont, one is green, one is red, I would assume msavard is experiencing the same problem?
- FYI - I spoke with Netgear NAS support earlier. They confirmed that there is indeed a VPN problem of which they are aware. Evidently Leaf Network cards are failing to be issued with IP addresses so all connectivity from Windows desktops is failing. Also attempting to add new account or use forgotten passworx wizard fails with an invalid message for the same reason.
I was told it is high priority to resolve but no indication of expected resolution time. - Good News!
We noticed that things are back on line, and just received confirmation from Netgear.
I've requested a note of the cause and any action to avoid a repeat performance.My readynas dashboard says "Services Unavailable"
The readycloud app on my phone does not connect.
Not sure it is fixed
Still same problem here internet available
X service unavailable
- Excellent use, yeap I'm back in too. Thanks for the update G Redynas NV+ and ReadyNAS remote
- I have had to reboot a couple of devices to get them on line if it helps. Otherwise, perhaps another issue? If anything crops up here I'll feed back
- Sorry all, but I'm no expert here (not even worthy of the "tutor" badge! Checking back I've so far confirmed ReadyNas remote is working. Several live sites to update yet. With luck it's just a case of waiting for all services to refresh and come fully back on line.
No more feedback from Netgear yet eitherWell I can confirm that the NAS-ses I had registrerd are available via ReadyCloud but adding new ones or loging in via the readycloud portal does not work.
- Well I am still stuck with "Services unavailable" in the readynas dashboard. No connectivity from clients.
I think is appalling service from Netgear, either provide a service (with the accompanying customer support that is required) or don't provide it at all. Perhaps relegate Readycloud to beta testers until it is reliable, then roll it out to users who will rely on it. If it is unreliable then it shouldn't exist.
The scant information from a few Netgear employees has been distinctly unhelpful. - It seems our Readycloud is stuck midway through an upgrade to my Netgear, so ironically no connectivity on that one piece of equipment.
Will contact Netgear tomorrow and if poss feedback the resolution.Could Netgear please clarify whether the problem with Readycloud servers is fixed or not?
I am still experiencing the same problem as in my OP. It is possible that I have a problem that is unrelated to the service outage, and I would like to know if I need to continue to look for an alternative diagnosis, or abandon Readycloud altogether.
- FYI we contacted Support and they found our Readycloud ACCOUNT had an issue which they resolved for us before we returned to normal functionality. It was done FOC so perhaps it's worth your trying the same?
I hope this helpsWell I seem to have diagnosed that it is a problem related to my machine. I have an ultra 6 plus on the same lan as the 316, the ultra 6 plus runs 6.6.1. and readycloud works on this machine , no "Services unavailable" message displayed.
I am fearful that I'm going to have to reset, I'll try OS reinstall first, but I recall a message from mdgm to a user saying that he out a similar issue was related to not having done a factory default for some time, which is the case with my NAS. (6.1.5 was my last reset)
- Don't rest it! Contact Netgear!!
How do you contected them ? Phone ?
TIA
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