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Forum Discussion
ReadyNAS 102 cannot connect to ReadyCloud Account
I cannot connect a customer's RN102 to their ReadyCloud account. In the Cloud tab there is a red cross on Services Unavailable. The customer has another office with exact same NAS and it connected to ReadyCloud with no issues.
Have searched the forums and tried turing off IPv6, adding DNS servers 8.8.8.8 and 8.8.4.4 but still no luck.
When logged in to ReadyCloud the RN102 has a different name than when logged in the the Admin Page which is odd.
On the Discover tab I tried pressing and holding the backup button for 5 seconds then trying again, it will discover the RN102, however still says Services Unavailable in the Cloud tab.
I would be greatful for any advice to be able to connect this RN102 to ReadyCloud as the customer needs to be able to access their files offsite, thank you.
15 Replies
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Hello sallywilson,
Turning on ReadyCloud needs Internet connection. You may enable it through the admin page of the NAS. Since you have mentioned that you have already made sure the IPv6 is disabled and tried 8.8.8.8 as secondary DNS, you also need to make sure that the network where the NAS is has Internet connection. And that the IP address of the NAS is with the same IP subnet of the network router where it is connected. I suggest you check under Available apps to see if it will load them, also, if the NAS is connected to a switch, connect it straight to the router.
Welcome to the community!
Regards,
Hello sallywilson,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hi JennC,
Yes, the NAS has an active internet connection and IP address and subnet are correct.
I could install other apps with no problems.
I confirmed the NAS is connected directly to the router, not through a switch.
I have spent hours trying to solve this issue and the customer has decided to use Dropbox instead.
Hello sallywilson,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Hello sallywilson,
I understand the frustration. By the way, when the ReadyCloud is already turned on from the admin page, you no longer need to have to discovered on the ReadyCloud portal, just under Home you should be able to see the ReadyNAS' volume and its shares and under Manage you should be able to see the ReadyCloud users that you have allowed to access shares of the NAS. And of course, when you are on the admin page and go to Cloud, the ReadyCloud accounts that is set on "signed in as" is the main ReadyCloud account that has admin rights, it has the capability of adding/inviting and removing other ReadyCloud accounts as well as setting up permission for ReadyCloud access.
Regards,
I believe I'm having a similar issue, when home I can acces the NAS (admin) through IP and readycloud, when I'm at work or a client tries to acces his folder the NAS is offline.
I can acces the NAS through the iOS app, so I'm sure it's not really offline...
I hope the update in the firmware wil solve this, but can't start it when I'm not in the same network...Hello roen1,
Please make sure the NAS is connected to a network that has internet access. Also please check on the Cloud tab of the admin page if both Internet and Service has green check marks.
Regards,
Marty_M
NETGEAR Community TeamHello roen1,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community TeamHi, It was solved automatically after a couple of hours. I updated to new firmware after I could get back on and haven't seen any hickups again. So the origin of the problem is still unknown. It was just one of those selfsolving issues :p.
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