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tdaters's avatar
tdaters
Aspirant
Nov 29, 2018
Solved

Readynas Pro with os6 will not connect to Readycloud

i have an old readynas pro 6 with os6 installed. It won't connect to Readycloud because the nas spits out the mac address on eth0 as the serial number.

i have seen posts on a work around, just nothing current.

thanks

tim

 

  • Hi tdaters,

    The fix has been applied and the NAS has been rebooted to Normal mode. It should have the proper serial number now.

    Regards,

9 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi tdaters,

     

    Can you enable SDM (Secure Diagnostic Mode) on the NAS? We will try apply a fix for that problem. Please PM me the 5-digit port number after enabling it.

     

    Regards,

    • Retired_Member's avatar
      Retired_Member

      I have the same problem

      After Update to 9.4. and change the network DNS to 8.8.8.8 and restart the serialnumer change to NONE000200000.

      I cannot use READYCLOUD.

      It was changed before from stephenB and i could use Readycloud.

      But after a restart i got again NONE and no connection to READYCLOUD

      with best wishes

      Jochen

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired

      Retired_Member

       

      Your NAS has a different cause on why it cannot connect to ReadyCLOUD. L3 tried accessing it remotely but it is unreachable. Please re-enable SDM so we can check again the issue on your NAS.


      Regards,

      • tdaters's avatar
        tdaters
        Aspirant
        Thanks for helping
        I have re-enabled sdm
        Same port number
        Thanks
        Tim

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