I have I laptop running Windows 7 Pro 64 bit and a Desktop with the same Operating system on my gigabit Network. The laptop logs into Readycloud with ease but the Desktop Readycloud App (latest) reinstalled a few times has these weird names and will not let me login and keeps sending me around the same screens. I've included a Screen shot for referance. I'm baffled !!!

I have exactly the same problem that all the labels have recently changed to what looks like the programmers name for fields in the program itself. There seems to be corruption of a language data file that should pick up the local language for the buttons and even the prgram name itself has changed to PRJNAME. And instead of running automatically at start-up, it prompts you for username and password every time. The field names or label names have to be guessed at what they mean! They do appear to be programmers field names or labels for variables? If you hover the mouse over the system tray, ReadyCloud it unhlepfully displays LOGINAS... this is just one example of the misleading names. This is very frustrating and started to happen about 4 months ago. No amount of reinstalling with the latest version of ReadyCloud from the Netgear web-site helps either. I have completely cleaned all traces of the program after uninstalling it, but the problem persists and returns on re-installation. I have scanned all the previous Netgear Community posts for any clue about why it happens, from 2016 posts right through to this, the latest thread. Netgear have never solved it yet, as far as I can see. The desktop PC that has problems with ReadyCloud is a very new "Chillblast" commercially made powerful computer running all the latest Windows 10 Home operating system and also the latest Microsoft security updates. I have checked that it has the latest Java updates installed and I am just using the built in Windows 10 security features, so you cannot blame security issues here! As I said above, I have tried uninstalling, then cleaning the PC of everything about the program, then re-installing it. But it always comes up with all the wrong labels and will not run at start-up without logging in and the password. I have tried this multiple times. All to no avail. The odd thing is that it only happens on this PC. I have another very humble little Windows 10 Intel stick PC that has virtually no extra software installed apart from Musescore, an open source music scoring program and a PDF reader and interestingly ReadyCloud works perfectly on that, all the labels and program name are correct and it runs automatically at start up. I also have a Microsoft Surface laptop on which it works perfectly too. I am coming to the conclusion that only the programming team at Netgear who developed the ReadyCloud program (not Support, who may not have a current programming background) can say what might be wrong. It is certainly not a user action generated problem, and probably not Microsoft's fault either! It is very frustrating, especially because it had run without problems on the desktop PC until recently. The only change seems to be Windows 10 updates, but I have no faclities to work out why! Perhaps Netgear's programmers might have an idea? But it works fine on other Windows 10 PCs! Despair!!! Fingerstoo

You could try installing Java SE Runtime Environment 8u181 this fixed this issue for me.(this is in addition to "regular" Java)

Shame, I am no expert but other things to just try maybe:Turn Off and then On "Readycloud" on the NAS in GUI "Cloud" settingsMaybe check for Java updates using their checker appReboot PC and maybe the NAS

I despair that the only people who can answer this, as I said in my posting, are the programmers who wrote ReadyCloud for Windows. The support people simply "blame" the users or the setup for their PCs rather than getting back to their own programmers for a tricky problem. You can't blame them for this. They have scripts and limited facilities at their disposal. But it shows a complete lack of interest from a company with a good international standing. I will never buy another Netgear product because of this poor support, but this can only be a small token effort and will not affect their profits one bit! This Community section is littered with so called "solutions" from Support employees, but NONE from the actual programmers! What is galling is that the users of their NAS devices are likely to be more technically aware than the typical users of Netgear modems and routers. They don't seem to understand that these tech savvy users need to be listened to more intently!!!!! We can help them. We are not dotty non-technical users. Good to hear from you though. We will keep trying! But I don't think we will ever get an answer.....

Fingerstoo wrote: I DO NOT have Windows 7. It clearly says in my post Windows 10. Yeah, but this was Retired_Member's thread, and he does run win7. It's hard to keep things straight when two people with similar problems are sharing a thread. Generally it works out much better if you start a new one (even if the problem seems the same). Fingerstoo wrote: on your web-site ... by your automated system ... Neither Sandshark nor I work for Netgear, so it's not our system. This is a community forum where users help each other, though Netgear does moderate it (and will sometimes chime in). Icewaterhot is the only Netgear employee who has posted on this thread. You can tell by the Netgear "badge" who works for Netgear and who does not. Hopefully he (or some other Netgear employee) will follow up and find a resolution for you. Another option is to consider alternatives to ReadyCloud. I am interested mostly in remote access, and use OpenVPN in my router for that. But OwnCloud and NextCloud both have similar features to ReadyCloud (though you will need to do port forwarding to use them). You can purchase tested ReadyNAS versions of these apps for small fee (€2.99) from rnxtras.com. That site isn't associated with Netgear btw.

RN314 Readycloud | NETGEAR Communities

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Retired_Member
Aug 19, 2019
Another shot showing the strange labels
- bedlam1
  Prodigy
  Aug 19, 2019
  You could try installing Java SE Runtime Environment 8u181 this fixed this issue for me.(this is in addition to "regular" Java)
  - Retired_Member
    Aug 19, 2019
    Thank you for that, Ive installed that Java Update, unistalled Readycloud, run a Registry cleaner then reinstalled Readycloud but sadly its still the same.
    Regards Simon
Icewaterhot
NETGEAR Employee Retired
Aug 30, 2019
Hello ispy1,

You can look at this, it should be the same problem, install Microsoft support package, It can solve this problem.
https://community.netgear.com/t5/ReadyNAS-Cloud-Storage/ReadyCloud-Desktop-Client-ERR-NETWORK-ERR-CONNECT/m-p/1719112#M11276
- Retired_Member
  Aug 31, 2019
  THank you, I tried downloadind both packages but got the messge " Not compatable with your sysem "
  - Sandshark
    Sensei - Experienced User
    Sep 01, 2019
    You downloaded the 64-bit package from https://support.microsoft.com/en-us/help/3154518/support-for-tls-system-default-versions-included-in-the-net-framework and it failed to install on your Win7 machine? Are you absolutely certain you have a 64-bit SP1 machine and .NET framework 3.5.1 is installed?
    
    It sounds to me like you have an issue with Microsoft, not Netgear. You cannot blame Netgear for using a more updated security protocol than your outdated Windows 7 machine uses by default, especially when Microsoft has (supposedly) provided a solution.
    
    And, you are wrong that the programmers never supply answers here. It isn't often, but they have.
    
    You are also wrong that the average NAS user sees it as anything but an appliance. Reading through some of the messages on this board will prove that to you. Many problem descriptions are not very technnically complete, and the poster has to be instructed on how to get the necessary information so that the cause of the problem can be determined.
Icewaterhot
NETGEAR Employee Retired
Sep 05, 2019
Hello Retired_Member ,

Can you work fine after install this Support package?

Hello Fingerstoo ,
Can you provide the version of your windows10 home?
I tried it on my window10 home 1903, there is no such problem.
- Retired_Member
  Sep 05, 2019
  I tried to install the 32 bit package but got the message "not compatability with your system" may do a system restore tonight.
  - Fingerstoo
    Guide
    Sep 05, 2019
    To StephenB
    Both NET 3.5 and 4.8 are enabled, see attachment.
    
    Both received an update automatically about a week ago.
    
    Fingerstoo
Icewaterhot
NETGEAR Employee Retired
Sep 05, 2019
Hi Fingerstoo,
I saw your screenshot, the same as my windows Home version, so it is very strange, you can try to install readycloud 1.16 version, then overwrite the installation version 1.17, try to see if this can be used. Please download and try again.
https://www.dropbox.com/sh/4dlbf9yrinzgj8q/AABOk2OnGmYMqiLgBxiGQ2__a?dl=0
- Fingerstoo
  Guide
  Sep 05, 2019
  thanks for trying icewaterhot
  
  Screenshot of version 1.16 running.
  - Fingerstoo
    Guide
    Sep 05, 2019
    icewaterhot
    
    And here is reinstalled version 1.17 running! Or not properly?
    
    Just out of interest why is the file size of ReadyCloud v1.16 is 42,909KB, whereas the latest version is 9,257KB? Netgear has been radically updating it or cutting something out!
    
    You see the old version had the same problem!
    
    Fingerstoo
Icewaterhot
NETGEAR Employee Retired
Sep 10, 2019
I mean your other 3 Windows 10 PCs are also bang up to date and run ReadyCloud perfectly well, But this PC is such this issue, what will be different, This is what we should look for. I have several customers running very well on window 10, so it seems that this issue is not a common issue. Is it possible to reinstall the system or reinstall Microsoft support software?

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RN314 Readycloud

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