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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
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Hello Gott_u,
Here's the latest update of what to do with ReadyCloud outage problem that happened on Mar 30: Having ReadyCLOUD problems since 3/30/17?
Welcome to the community!
Regards,
I found that ReclaiMe File Recovery is able to read the 4-drive RAID5 BTRFS system from my ReadyNAS 104. I was able to locate the deleted ReadyCloud Home Folders. However, I need a license to restore the data. At $200, that license is just a little out of reach for me. :-(
Netgear Support has offered to run a tool on my ReadyNAS that will provide me with a serialized recovery of my data. What the hell am I going to do with 2TB of files (roughly 300,000 files) in a serialized format? LOL. That'll take quite some time for me to parse.
I'm asking Netgear to provide a license for ReclaiMe File Recovery so that I can recover this data the proper way.
As I have read before, the ReclaiMe File Recovery is a tool that should work on this matter.
So I ask myself, why the causer of the problem - naming NETGEAR - is not giving (time limited maybe) licenses to all effected users, helping them clean up the mess THEY caused. That would do the trick and make -at least some- users "happy" again.
dnanthony83 wrote:I found that ReclaiMe File Recovery is able to read the 4-drive RAID5 BTRFS system from my ReadyNAS 104. I was able to locate the deleted ReadyCloud Home Folders. However, I need a license to restore the data. At $200, that license is just a little out of reach for me.
Do you see the tree structure with ReclaiMe File Recovery or doesn't it only show files? I'm just interested in confirming that ReclaiMe won't perform the same kind of "serialized" recovery, which is often the only available option in data carving.
- Using the local GUI, under the Cloud tab, did you turn ReadyCLOUD ON again? Due to this outage, your NAS was probably unregistered from ReadyCLOUD.
Thank you for your tips, everything is up and running again now.
My post to NETGEAR's facebook page keep getting removed. NETGEAR need to relase an official statement and tell users what they're going to do to help with this issue. They are treating this as if it was our fault. I tried reaching out to several tech blogs to see if the story can get traction.
I also lost accounts but the data is still there. I cant add new cloud users since the Netgear Readycloud website cant see my NAS (RN104) and says it is offline (it is not).
I can access the NAS using its local IP address but I had to reset the admin password.
Any suggestions ?
TIA
- Yes I realize that. Question is, do you?
- First off. If you don't work for netgear then butt out. Netgear is responsible and I, like others, want answers.
KenBennett wrote:
First off. If you don't work for netgear then butt out. Netgear is responsible and I, like others, want answers.IMO you are out of line. If you want to question Netgear specifically, then create a new thread and spell that out. Even then, any community member has the right to chime in if they wish.
And I chimed in.
KenBennett wrote:
butt outReally?
You do realize this is a community forum right? You want a technical explanation of what happened? You got it. You want to cry out to NETGEAR, complain, raise legal threats, contact their Support.
NETGEAR's public statement: https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-Bulletin-Board-on-March-30th-2017-ReadyCLOUD-Outage/m-p/1259697#U1259697
Netgear's handling of this is attrocious. Why do they create a fiasco in our systems and then leave it to a message thread of users to discuss and support each other?
They pretty much force their way into our IT with this stupid ReadyCloud, and then do a hideous job of it. We rely on their systems to be expert, but it is more like a newbie that has admin rights in our servers.
It really feels like they don't know what their doing and they don't care how it affects us.
Hi
My ReadyNas 316 has suddenly started showing as 'offline' when i try to connect through readycloud. When i go to readycloud, under Manage, the NAS is listed as offline, and to 'check power and internet connectivity'. I know that the NAS is in fact online and working. I can browse the NAS through Explorer, and play media content stored on the NAS. However, i cannot access it through readycloud. Are there any steps i can take to get this working?
Hi All
I'm still trying to get some answers and assistance with this issue.
Thank fully we do not use Home Folders and have regular backups so no data was lost, we were considerably inconvenienced and locked out for over a week as the NAS is in a remote location to where we were at the time of the outage.
However on return I was able to access the NAS via the local network and have turned the ReadyCloud back on. Nearly 2 weeks later I am still trying to get assistance from readycloudsupport@netgear.com as we were direct to contact them in previous posts.
I am able to access the NAS via the local network and have recreated the users and given them access via the local network.
I have access to ReadyCloud and can access the NAS via this however my Desktop App shows that the NAS is connected locally only.
I have reinvited the users via ReadyCloud and the NAS now appears on their Desktop App, it did not before obviously as they had been deleted as users, it still shows the NAS as Offline for these users?
As I said I have contact ReadyNASSupport and 5 different staff members have dismissed my emails and in the end I was toild to post here.
Rather dissapointed that Netgear crash my system and then do not try to help with the problems this has caused.
Any ideas what to do with this problem?
Thanks.
Anyone wanna split the cost of ReclaiMe File Recovery Ultimate? :smileylol:
Netgear should be purchasing a copy for all of those effected because of their outage and software defects.
I totally agree.
Mine has been effected as well. Just figured it out last night.
Has anyone had any success with data recovery? I haven't been contacted by support but would highly appreciate it.This is catastrophic for me and have lost a lot of irreplacable data.
If you are not already informed about the ReadyCLOUD outage, read the following:
ReadyCLOUD Outage:
ReadyNAS Boot Menu Instructions (note links to specific models toward bottom of page):
https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu?cid=wmt_netgear_organic
From Monday 03.04 there is no need to log in to the ReadyNAS administration panel. I remember my login and password, but after entering them I get a login box again. And when trying to recover password via http://IP/password_recovery/ appears - "Sorry, password recovery has not been set on this device.
Using ReadyCloud to see the NAS, but is offline.
Please help me.
Before doing anything else, read this post from NETGEAR:
ReadyNAS boot menu instructions for RN104:
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