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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
Replies have been turned off for this discussion
Posting this here as my case is now closed.
As of June 5th or so, it was basically decided that I lost over 90% of my data to Netgear's idiocy. Two different techs and three different techniques recovered about 70GB, tops, of about 4TB I'd lost in this mess. Figuring this out took two months, with the NAS in tech support mode for the majority of this time, which seems to have turned the thing loopy; I was starting to get constant messages from the antivirus at the end clogging up my email, pinging files that had been on the NAS for years without issue. And the OS section itself was filling up from said messages, which meant I also couldn't get into the drive at the end to grab what little hadn't been deleted because the system would constantly reboot.
Since Netgear has proven itself to be untrustworthy, the Readygear NAS is now officially off. I spent the money to get a Synology, and that's what I've decided to start fresh on. Netgear already has my money, so I doubt they give a crap, but fair warning everyone; you'll likely be in the same boat as me. I'm done with it.
We can only make our best effort attempt to recover what we can. What's done is done. We cannot change the past. Hopefully you've learnt the importance of backing up your data if your data is important to you.
You still haven't answered why not use serialized recovery as a last resort; I even told the support people that I would pay for the serialized recovery myself, but just answer me! this is ridiculous!
I check my spam several times a day it was not received! Especially as I am looking for them. Are they going to my john@se@@@@@e.co.uk address?
Nope. Checked all my emails and spam and I didn't receive an emails from you on SUNDAY!!! or any day recently for that matter. Best send me a copy of this email then.
...oh. and look, two days later I still haven't been contacted by ANYONE at Netgear. In authority or otherwise.
Looks like I am going to have to go legal then!
Mostdom your case notes show you were emailed two-three days ago. Perhaps check your junk email or spam folder.
- Mine was deleted as well anyone successful at recovery? I lost 1+ gig. pnwturbinepwr@aol.com is my username
Smphillipstx you should email readycloudsupport@netgear.com.
If you've left your volume mounted read write all this time since the home folder was deleted then one would think recovering anything at all may well be highly unlikely at this point, but we can check.
The readycloudsupport@netgear.com only opens cases if you e-mail from a registered MyNETGEAR e-mail address. Did you send the e-mail from the affected? I just tested the functionality and it is working.
This is disgusting. I have been sending emails. Messaged the case number. and I am getting no replies at all. The last time anyone contacted me was three weeks ago. I have just sent off a letter asking for formal compensation because dispite this also being your fault you are not delivering on your promise to provide help either. I have now had to go out an buy another NAS to maintain my critical backups because this one is still in support mode as your team have requested and I have been unable to use it for over two months. I really think someone in authority need to contact me and tell me what you are doing about it otherwise my next communication will be through my solicitor!
Kohdee.
I have been using my registered email address. and have also been copying in the support email as requested. The Nas has been in support mode the whole time.
When you say it is working?
- Hold on that - support still talking to me.
- I'm a bit stumped. My Netgear 102 is second-hand. It has been in technical support mode but it reverts to the default IP address and therefore can't be accessed remotely. Because it's second-hand the support team can't help me. Any suggestions?
- Hi - it feels similar here. I have had my nas in technical support mode for several weeks. The helpful netgear support team here explained that they couldn't see it. I have now moved it to a static public IP and still no joy.
Are there any user manageable data recovery tools we can try ourselves? Seven weeks since this started and it seems people like me are no further forward. I am still talking to support who have gone quiet AGAIN and only seem to respond on a friday meaning my NAS is in support mode all weekend and my none the wizer for another week. Whats more is I am getting no information from them as to what I am to do! What's more is I have been without my main backing up system for the same time in the vain hope this would be sort quickly. Am I supposed to by another NAS to maintain my backups while Netgear carry on.
In the mean time I have been looking at all the other Nas devices out there from other manufacturers as I am now done with netgear. As a business user and private user I will never buy from them again. This is yet another display of shoddy customer ethics from netgear.
Mostdom wrote:Seven weeks since this started and it seems people like me are no further forward. I am still talking to support who have gone quiet AGAIN and only seem to respond on a friday meaning my NAS is in support mode all weekend and my none the wizer for another week. Whats more is I am getting no information from them as to what I am to do! What's more is I have been without my main backing up system for the same time in the vain hope this would be sort quickly. Am I supposed to by another NAS to maintain my backups while Netgear carry on.
In the mean time I have been looking at all the other Nas devices out there from other manufacturers as I am now done with netgear. As a business user and private user I will never buy from them again. This is yet another display of shoddy customer ethics from netgear.
Same here. I think the last time I heard from the tech talking to me was last week, and I've been trying to get this resolved since nearly the beginning. I'm basically about done with this BS. I'm looking into a data recovery site and pricing a new NAS, because this is unbelievable. Absolutely unacceptable that they act like we're at fault for their mistake.
If you let me know the case number you got after emailing readycloudsupport@netgear.com I can follow up with the agent handling your case to see where it's at.
- Dear all. I have followed the current posts regarding this issue. Placed my ReadyNas in Technical Support mode, sent the required details to readycloud support from my MyNetgear registered email.
Has anyone who has done this received an acknowledgement? I have not, I'm a bit anxious._shaw is that using the same user you use to post on the community or a different one?
If you PM me I can lookup the user to see where your case is at.
mdgm are you purposefully not answering my question?
Yes, I also know there are others who have been contacted by Netgear's engineers to try and recover the data, but most of it is not recoverable
I asked on this forum a few days ago now if there's an answer to how Netgear is going to bear the liability for the data lost but I'm not receiving any answers
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