Apparent power supply failure in my Readynas NV+. System appears to power up then becomes unresponsive even to power button on front of machine. Smell coming from machine. Part#/Model#: RNV2-S4-R450. Serial No. (MAC) shows: 000DA2014E4. Phoned Tech and they said that this serial number is in a lot of known bad power supplies. Questions: -Is a power supply replacement available? -If I cannot get a power supply, can I buy another NV+ and install my drives to recover the files? -Is there any risk in loosing data if I pull my disks and put them in another NV+? Thanks in advance for any help you can provide!Plarg

1. What region are you in e.g. US? I know they have been providing free replacement PSUs in some regions e.g. the US. Alternatively you could purchase the RND4PSU1 if it's still available2. Yes: http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_another3. Provided all disks are fine, it should work fine. The new NAS should not be running firmware any older than what was on the old NAS. Before doing the migration, I would choose a spare disk (not from your array), put it in the new NV+ and upgrade the firmware on the new NV+ to 4.1.7 (if it doesn't come with it).

Currently the Netgear Store is showing the NV+ PSU as "out of stock" and the Amazon link just takes you to a listing of NV+ units. When in stock at the Netgear Store, it lists for $120. A new NV+ at Amazon is $315 and at Newegg it is $320 (free shipping at both locations). Contacting Technical Support should get you a replacement PSU if you are in the USA and your serial number falls in the range of the NV Rev B and early NV+ when they first went with the fanless PSU. Here is the link to the service action. Although 4 years old, it was still being honored just a while back. You may have to have the tech escalate the case to the next level. Just be persistent.Here is a link to the actual changing procedure, with photos. Since mine is long past the expiration of the warranty, I periodically remove mine to clear out all the dust that accumulates. I noticed the last time some of my capacitors are now bulging, so mine may have to be replaced before much longer. Mine is also within the service action window.

My PSU just died yesterday and I tried calling Netgear about a possible replacement or even a discount since my unit falls into the range of affected units in the service action. They told me it was out of warranty and all they could do was offer $75/hr phone support or a $299 3-year extended warranty. Neither are a good deal when the PSU is 'only' $120...I was hoping that they would cut me a break since it was a unit with this known issue, but they didn't seem to care.

Don't call Netgear. Open an on line case and when you get your case number, open a new discussion and put the case number in the header.Unless Netgear has changed the policy, they are replacing these known bad PSU's that fall in the range. However, not all do fail. When you make the online tech question refer to the fact that unless Netgear has recently changed their policy, they are still replacing these in the North American markets. At one time they were replacing just the PSU, but recently they seem to be RMA'ing the entire box.

Good info Papa Bear. I ended up pestering the system on the phone long enough that they sent me a PSU replacement (charged me about $27). The only way they would entertain any concept of support was for me to dig up proof-of-purchase since I was not registered to the serial number. Swapping the PSU was a snap. My NV+ is now working--albeit now with a recent disk failure.

NV+ Power Supply Failure | NETGEAR Communities

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viffer1
Aspirant
Mar 30, 2012
My NV+ power supply just died. I had the typical burning smell and I'm unable to power it on. I have a case open with Netgear support, however my NV+ does not have a serial number anywhere on it. There is nothing on the back or under it on the bottom. I can see where there is a field for the serial but there's nothing there. I am the original owner, bought it brand new back in '04 prior to Netgear acquiring Infrant. Any help would be great.

Thanks!
Plarg
Aspirant
Apr 01, 2012
You should be able to order a power supply even without the readinas serial number. Your old power supply should have a part number on it. I purchased mine through netgear, but I was also found some for sale online. My NV+ is still going strong. Power supply failure topic reminds me to backup regularly.
viffer1
Aspirant
Apr 01, 2012
Right, I can definitely purchase one on my own but I'd like to see if there's any way to have it RMA'd and replaced by Netgear. I have an existing case open but they are asking for a serial number and I can't find one to give.
mdgm-ntgr
NETGEAR Employee Retired
Apr 01, 2012
Have you ever downloaded the logs zip file from the unit?
PapaBear1
Apprentice
Apr 04, 2012
They are again listed on Amazon:

http://www.amazon.com/NETGEAR-Spare-Power-Supply-Readynas/dp/B000W3X480/ref=sr_1_1?ie=UTF8&qid=1333562653&sr=8-1
shidarin
Aspirant
Apr 25, 2012
I also have an NV+ that has a PSU failure going on. It now gives a very strong burning smell, which gets stronger and stronger the longer the unit stays on, I suspect it won't last longer than 20 minutes now. Luckily, it failed during the day while I was sitting near it, so I caught it early.

I believe I'm covered under this service action:
http://www.readynas.com/forum/viewtopic.php?t=10259

As my serial number falls within the range.

I called 888-NETGEAR, but the only options seem to be for pay by the hour support- did I do something wrong? How can I report the failed PSU over the phone?

I registered my ReadyNAS NV+ and then opened a support case (# 18434474 ) on the NETGEAR website, however despite my purchase date being in 2010, and the website saying my Warranty would still be valid, the only option I had was for Out Of Warranty Support Request, and the case hasn't been looked since I opened it 2 days ago.

What am I doing wrong? How can I qualify for a replacement PSU and get my NAS back up and running? Any help would be much appreciated, thanks guys!

EDIT: 20 minutes after posting this, NETGEAR support gave me a new phone number to call and said that my NV+ does indeed fall within the affected device range. Fingers crossed.
mdgm-ntgr
NETGEAR Employee Retired
Apr 25, 2012
You should post your case number.
emk1
Aspirant
Apr 27, 2012
Can I ask a silly question? The serial number of my NV+ consists of alphanumeric, including an 'S' and 'R'. Hex won't accept this. How do I convert the string into decimal to see if it falls into the range of the service action?
mdgm-ntgr
NETGEAR Employee Retired
Apr 27, 2012
If you have an alphanumeric serial then I don't think it's in the range. When did you purchase the ReadyNAS? Was it purchased brand new on/after August 21, 2007?
PapaBear1
Apprentice
Apr 27, 2012
For the units in the serial number range for the bad PSU, the serial number and the MAC Address are the same. In this case they are 0-9 and a-f with no upper case and no letter above f.

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NV+ Power Supply Failure

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