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Forum Discussion
Seatools failing everything connected to USB docking station
The first 2 drives I tested from my readynas(with boot issues) resulted in saying that both drives had failed the short test. I thought I was in trouble then I tested it with an older version of the software which said that both drives passed! I am testing them on an external USB docking station.
Recently it look like they updated their software and I'm not sure if its even still made by seagate anymore. It looks almost like a Acronis color scheme.
Anyway, it has failed every drive I have tested it with. I thought this was suspicious so I managed to find an older copy of the seatools which was the same version I original tested the drive with.
The older version of the same software passed the hard drives and said they were perfectly fine.
My theory is that the newer software may be made by a different company who does not know how to test drives on USB docking stations.
Does anyone have any ideas on what is causing this? Apparently seagate does not have anyway to submit a possible bug in their software and their customer support does not understand how serious these false results are for their customers.
Thanks.
Recently it look like they updated their software and I'm not sure if its even still made by seagate anymore. It looks almost like a Acronis color scheme.
Anyway, it has failed every drive I have tested it with. I thought this was suspicious so I managed to find an older copy of the seatools which was the same version I original tested the drive with.
The older version of the same software passed the hard drives and said they were perfectly fine.
My theory is that the newer software may be made by a different company who does not know how to test drives on USB docking stations.
Does anyone have any ideas on what is causing this? Apparently seagate does not have anyway to submit a possible bug in their software and their customer support does not understand how serious these false results are for their customers.
Thanks.
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- With eSATA you may use an external enclosure which may introduce compatibility problems. An internal SATA port is the best way to go.
Cracking the PC chassis is certainly not the best option for everyone - and in some cases is not possible. In my case the eSATA is in a laptop.mdgm wrote: With eSATA you may use an external enclosure which may introduce compatibility problems. An internal SATA port is the best way to go.
Personally I don't use an enclosure with eSATA for drive diagnostics. I use a power brick to power the drive and directly connect a SATA to eSATA cable.
Doesn't this mean that current that is being used in the drive is from 2 different power supplies (your brick for 12/5 volts and laptop for data)? I appreciate that this may work, but isn't that technically not a good thing to do?StephenB wrote: mdgm wrote: Personally I don't use an enclosure with eSATA for drive diagnostics. I use a power brick to power the drive and directly connect a SATA to eSATA cable.
Power is not delivered on the eSata cable - so all the drive power is coming from one supply. And of course eSata is intended for external drives that have their own power.BaJohn wrote: ]Doesn't this mean that current that is being used in the drive is from 2 different power supplies (your brick for 12/5 volts and laptop for data)? I appreciate that this may work, but isn't that technically not a good thing to do?
I have a Sabrent USB adapter kit that includes the drive power brick and the USB converter. I use its power brick and a Sata->eSata cable.
"Got it". Thanks StephenB.StephenB wrote:
Power is not delivered on the eSata cable - so all the drive power is coming from one supply. And of course eSata is intended for external drives that have their own power.BaJohn wrote: Doesn't this mean that current that is being used in the drive is from 2 different power supplies (your brick for 12/5 volts and laptop for data)? I appreciate that this may work, but isn't that technically not a good thing to do?
I have a Sabrent USB adapter kit that includes the drive power brick and the USB converter. I use its power brick and a Sata->eSata cable.
I have never personally used eSATA and am so used to USB where power is supplied.- Its just if the old software always worked fine, it would seem to reason that the newest version would work at least as well as the older version not worse.
My USB docking station is a " StarTech.com. I also have another one from newegg that is a Rosewill brand.
Cracking open a computer case and having a hard drive throw randomly in the case is not a good option for me. Having a docking station is very quick and easy. I have sent drive back to seller based on that Seatool's information, I would hate to think that I wrongfully accused someone of selling me a bad hard drive when in fact it was just seatools horrible new software. - Your concerns with SeaTools would be best taken up directly with SeaGate.
We have no control over the development of SeaTools.
Personally I wish they made a Linux CLI version of it. mdgm wrote: Your concerns with SeaTools would be best taken up directly with SeaGate.
We have no control over the development of SeaTools.
Personally I wish they made a Linux CLI version of it.
I just wanted people to be aware that the newest version of seatools was incorrectly failing drives that were perfectly fine and giving inconsistency results.
I have called Seagate and they flat out don't care. I asked if they would create a ticket or feedback for the developers and they said no.
I guess its impossible to get the message to the right people or perhaps the general public does not use USB docking stations as much as I do. I have 5 of them.
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