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Forum Discussion
sdouek
Jul 07, 2015Guide
CrashPlan updated to 4.3 and now my GUI will not connect.
OK CrashPlan updated to 4.3.0 and now my Windows 7 GUI will not connect.
The fix:
1)Make sure Windows 7 GUI is 4.3 and make sure it is not running when you are doing the steps below:
2) Copy your .ui_info from your nas to your desktop:
a) .ui_info on NAS is probably located /var/lib/crashplan and is hidden.
(unless you changed it from the default when installing i.e. What directory do you wish to store backups in? [/usr/local/var/crashplan])
b) .uni_info on your desktop is located C:\ProgramData\CrashPlan. (Rename your old .uni_info to .uni_info.orig)
EDIT: Configure your ui.properies file on you PC appropriately. i.e. sevice port should be 4200 if you are using ssh to tunnel or service host should be changed to your NAS ip adresss if you made the proper changes in the my.service.xml file on you nas.
3) Start up Crashplan 4.3 on your desktop.
Done !
The fix:
1)Make sure Windows 7 GUI is 4.3 and make sure it is not running when you are doing the steps below:
2) Copy your .ui_info from your nas to your desktop:
a) .ui_info on NAS is probably located /var/lib/crashplan and is hidden.
(unless you changed it from the default when installing i.e. What directory do you wish to store backups in? [/usr/local/var/crashplan])
b) .uni_info on your desktop is located C:\ProgramData\CrashPlan. (Rename your old .uni_info to .uni_info.orig)
EDIT: Configure your ui.properies file on you PC appropriately. i.e. sevice port should be 4200 if you are using ssh to tunnel or service host should be changed to your NAS ip adresss if you made the proper changes in the my.service.xml file on you nas.
3) Start up Crashplan 4.3 on your desktop.
Done !
15 Replies
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- tony359ApprenticeOk, thanks.
So the question is: does a RN come with Java installed? If I uninstalled the global Java and re-installed CP, it should work. What else uses Java on the RN? - sdouekGuideUninstalling EJRE will uninstall your global Java and may break your JAVA libraries.
What I meant was if you uninstall it and don't replace it with another global Java it may break your Java libraries.
Since CrashPlan 4.3 installs it's own local to the application JAVA to use and does not install Java globally like the EJRE install, CrashPlan will not replace the global Java you just removed with the EJRE. - tony359ApprenticeI'm not sure I'm following. You say not to uninstall but the quoted text says otherwise?
- sdouekGuideIf the EJRE addon is already installed on your system do not uninstall it, it is still needed globally and as per MinimServer.
Uninstalling the Java runtime
To remove the EJRE installation from your ReadyNAS, remove the EJRE Installer add-on. This removes the installed EJRE files, but doesn't remove the original EJRE .tar.gz file from the backup share. - tony359ApprenticeWhy would you want to skin a cat? ;)
I'll add the note on the bottom notes. Stephen, yes, Code42 mentions the tunnel but for the average user using SFTP is so much easier. That way you don't need to learn how to use Linux! - sdouekGuideSo many ways to skin a cat. I guess they both work.
- StephenBGuru - Experienced User
I believe the code42 guide does set up a tunnel (certainly it did at one point).tony359 wrote: Shall I add this to the guide? I don't see the advantage of using a tunnel...
I'm running ssh anyway (since I tail history.log.0 and backup_files.log.0 first, and often that's all I do). So I use the tunnel method.
But I think the main reason sdouek posted is because he got a different result than I did with 4.3.0. My tunnel didn't work until I changed C:\ProgramData\CrashPlan\ui_username.properties. Sdouek's tunnel worked w/o making that change. - StephenBGuru - Experienced UserI didn't end it with taskmanager; I right-clicked on the icon in the notification tray, and selected exit.
c:\Program Files (x86)\CrashPlan\conf\ui.properties has servicePort=4200 and serviceHost commented out.
servicehost on the NAS (my.service.xml) is 127.0.0.1; serviceport is 4243
C:\ProgramData\CrashPlan\ui_username.properties now has servicePort set to 4200 - tony359ApprenticeShall I add this to the guide? I don't see the advantage of using a tunnel...
- sdouekGuideI checked my C:\ProgramData\CrashPlan\ui_username.properties the port was set to 4243 and in c:\Program Files (x86)\CrashPlan\conf\ui.properties the port was set 4200 and I wsa able to connect via ssh tunneling.
my.service.xml on the NAS was set to my NAS ip address, I don't know if that is what you have or is it set to 127.0.0.1 or sometimes when you change the settings in CrashPlan GUI on the PC you have to end the process tree in task manager, it may make a difference ?
C:\ProgramData\CrashPlan\ui_username.properties, It had the following:
#Sat Jul 11 15:25:21 EDT 2015
expandedDestinations=1\:42
servicePort=4243
window=0,0,1920,1024
c:\Program Files (x86)\CrashPlan\conf\ui.properties
#Fri Dec 09 09:50:22 CST 2005
serviceHost=XXX.XXX.XXX.XXX
servicePort=4200
#pollerPeriod=1000 # 1 second
#connectRetryDelay=10000 # 10 seconds
#connectRetryAttempts=3
#showWelcome=true
#font.small=
#font.default=
#font.title=
#font.message.header=
#font.message.body=
#font.tab=
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