Had a fail when I attempted to update firmware from 4.1.8 to 4.1.9 as follows:Issue with Firmware update for:ReadyNAS Duo serial # 24M3037701D1AThis chassis was replaced on March 21, 2012 under warranty on RMA # 1086906Problem:NAS was running fine and I rec’d an email that there was a firmware update available to 4.1.9 I then downloaded the update to a folder on one of my networked computers. On the NAS dashboard I went to the update tab and browsed to the downloaded 4.1.9 file. And clicked update. I rec’d a message that I needed to reboot the NAS to complete the update.After the reboot I rec’d an email that said:“Firmware update failed verifying flash.”The NAS was NOT accessible over the net. I forced a shutdown by holding down the power button, and then did a reboot. On reboot the blue power button does a slow blink On-Off, and the both drive lights blink On-Off. I then did a forced shutdown again.What next.

Sorry, but when I access my case file #19255699 I only see my original post and not your reply.

It looks like they are wanting you to boot the unit into tech support mode.Once you have the unit into tech support mode, please up the date the case with the 5 digit number that it shows in Telnet mode.

OOM-9 wrote:It looks like they are wanting you to boot the unit into tech support mode.Once you have the unit into tech support mode, please up the date the case with the 5 digit number that it shows in Telnet mode.OK, but why don't I see that in the case file. I can open an old case file and see all comms back and forth , but for this one I only see my OP, and a new post I just did saying I don't see any reply from support.Where are you seeing what you report above??bcPS: Also, I just tried booting it again and there is a slight change. The power light is now steady, and the two drive lights blink slow (together) On-Off. AND, how does one telnet to a device that is not ping-able on my network, and is not seen by RAIDar.

RNASguy,I have worked with support to checked on the status. It looks like based on the errors that you are getting, we are going going to need the unit in tech support mode.The “Firmware update failed verifying flash.” error that you are getting is a sign of the internal flash did not get imaged correctly. This might be caused by the hardware or software, and we will need to investigate why that message came up.The tech support mode, or telnet mode is a low level diagnostic option to allow our support/engineers to investigate what is happening when the unit is not able to boot up all the way.You were mentioning it is behaving differently. Are you able to access the nas? If you are not able to access the NAS, the tech support mode will load another OS that may have different results to your network/RAIDar.http://www.readynas.com/kb/faq/boot/how ... v_nv_x6600

Firmware upgrade fail #19255699 | NETGEAR Communities

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mdgm-ntgr
NETGEAR Employee Retired
Aug 23, 2012
Do you use Windows or Mac?
RNASguy
Luminary
Aug 23, 2012
re: original purchase date: I no longer have that info, but the RMA swap out was under warranty. Might be available in Netgear files based on the RMA number.

This Ready NAS is a Duo v1 but second hardware revision ... sez v2 on the bottom sticker, but box is SPARC powered.

re: available computer OS: Windows... XPpro or Win7 Ultimate

I think I have the port forwarded correctly, so I will now post in the case file the IP info.

bc
mdgm-ntgr
NETGEAR Employee Retired
Aug 23, 2012
Please download a free program called PuTTy (http://www.chiark.greenend.org.uk/~sgtatham/putty/) and try to telnet to the NAS and check to see if you get a login prompt (you won't know the credentials but support will for when they remotely login). Seeing you can't see the NAS in RAIDar it would be a good idea to check to do this, just to make sure the telnet service is started and accessible over your network.
RNASguy
Luminary
Aug 23, 2012
OK, IP info is in case file. I will try to telnet to the box and report back.
RNASguy
Luminary
Aug 23, 2012
OK, so I have tried both putty and puttytel and when run they open a window, but there is no log on prompt.

It has been about 256 yrs since I did telnet, and I don't know putty, so I can not be sure of this result. Is there a cmd that I can send to get a log on prompt as a response, or in fact any hello cmd.
bc
mdgm-ntgr
NETGEAR Employee Retired
Aug 23, 2012
If you select the telnet option in PuTTy and enter the correct I.P. address (you'd use the LAN I.P. of the NAS when on the same LAN as the NAS) you should get a login prompt. Seeing you don't it doesn't look like tech support mode is working on your system.
RNASguy
Luminary
Aug 23, 2012
Yes, using Putty in telnet mode I used the new ip that appeared in the router. Putty opens a new command prompt like window but there is nothing in it except the green cursor block.
RNASguy
Luminary
Aug 23, 2012
Thanks mdgm, but not sure where to go next on this??
mdgm-ntgr
NETGEAR Employee Retired
Aug 23, 2012
Perhaps try USB Boot Recovery. I'd possibly wait for support to suggest that before doing that though.

It's possible there's a problem with the flash in the unit and if still within 3 years of purchase (Duo has 3 year warranty) another RMA replacement might be needed.
RNASguy
Luminary
Aug 23, 2012
HEY, THANKS for your help and support. I will wait for support to do something. Funny thing is... They have made no entries in the case file. So I will just wait some more. But, I do need access to that data.

thanks again...
bc

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Firmware upgrade fail #19255699

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