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OS 6.4.1 slow ... to the point of unusable
We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (the downgrade fixed this issue). By slow I mean in navigating file trees and serving files. Has anyone seen this?
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).
Thanks for your patience.
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Still applies after 6.4.2 T59 upgrade. As soon as a scrub starts, the load (as seen by top) increases dramatically because of kworker/u2:xx processes. On my RN102, there are three of them, plus the other processes that normally run all the time. Load now is at 9-10.
Haven't seen this in 6.4.0, but since I use scrub jobs starting at 03:00, they are normally finished by the time I look at CPU stats. Now with 6.4.1, they seem to take a lot longer.
Of course using the disk being scrubbed for any file IO takes forever.
Unfortuneately I am also seeing the same issues with 6.4.1. A full backup to USB drive that took approx. 8 hours with 6.4.0 takes about 3 days with 6.4.1.
Hi dsnpevl,
Load the latest Beta Firmware and let us know if it addresses the issue that you encountered.
Kind regards,
BrianL
NETGEAR Community TeamUploaded the latest beta firmware and rebooted. The firmware version in the Admin pages now lists "6.4.2-T59". Manually started the backup, but it is doing an incremental backup. As there were little to no changes to the data, it toke only a few minutes to complete (see below). Will get back to you with the results on the duration of the full backup next year.
Successfully completed backup job Weekly Backup USB_HDD 3.
-------- Backup Job Information -------- Backup Job Name: Weekly Backup USB_HDD 3 Backup Job Type: Incremental
Protocol: local
Backup Source: [volume:data]/
Backup Destination: [USB_HDD_3]/data
Backup Start Time: Thu Dec 31 2015 2:58:15 Backup Finish Time: Thu Dec 31 2015 3:00:53 Backup Status: Success
Enjoy the New Years Eve and best wishes for 2016 to the whole Netgear communtiy!
NAS 314 with 4 x 3TB drives
I have the same problem. Took me a few days to realise it was a NAS issue as the NAS upgrade to 6.4.1 coincided with a windows update and installing some new software on my PC. It also did not seem to affect read access from my IPAD. One thing that was odd was that after my PC restarted access to the NAS was OK for a short period ( a few minutes ) .
However I found that turning off the antivirus brought things back to normal. It is now useable again. I can live with out the antivirus as nothig has write access to the NAS except via my PC which has a very good anti virus . Also my network is proteceted by a hardware firewal/IPS.
Hello Peter_the_Hat,
Welcome to the community!
The engineering team is already aware of the problem with 6.4.1. Turning off AntiVirus is just a work around. They are working on this and we are waiting for the new official release.
We apologize for the inconvenience.
Regards,
With me, turning out and dé-installing the antivirus had no effect on accesabilit. now i am back on 6.4.0 reinstalled antivirus and no problems besides the latest update of the antivirus set off the 'live scan' and i do not know how to ste it on. I do wat to be protected because although accessability by the internet is with VPN, it is software and software is to be hacked. We do not know when but it will be done.
So who can help this dummie on a how to reset the antivrius to 'live scan'?
By the way, the nas is not my back up but the live data. Several work stations have access.
Adri.
Thanks everbody for the advice to downgrade to OS 6.4.0.. I am now able to access my NAS-files again.
Looking forward for OS 6.5
Anne
- Dear all, specially the guys from Netgear.
See us struggeling and fighting with data transfer, Reading all this, you should cry out loud. Why, did we not pay the hardware in time? Did we ask for an os update with problems? No, I certainly not, who did? Please speak.
How long does it take to clean up the mess an apologize?
Please tell me also how to set the virus scanner correct.
Greetings from The Netherlands, Adri, just a simple user.
AdriFrijters wrote:
Please tell me also how to set the virus scanner correct.I'm not from Netgear...
To disable the Antivirus service, you log into the web admin page. That will put you on the systems page. Select "settings". Antivirus shows up under "services", and you click on it to enable/disable it.
dear member of the forum,
this does not work.
i can just uninstal or instal the virusscanner.
greets, Adri.
- Stephen, thnx.
The app is of no use i gess.
Just de-instal it to make it all clear.
Thanks for the answer.
AdriFrijters wrote:
The app is of no use i gess.The app gives you the ability to set options (e.g. what to do if viruses are found, etc).
stephan,
this is on the screen in the viruspage
Is that normal?
why the red and yellow dots?
thanks
Adri.
- Stephen, thanks for the info. But now you raise the question hoe to get green dots as they were before the update and downgrade.
Of course all c's have their own scanners running but ic there is the opportunity to be double sure, why not.
Greets, Adri.
AdriFrijters wrote:
Stephen, thanks for the info. But now you raise the question hoe to get green dots as they were before the update and downgrade.
Of course all c's have their own scanners running but ic there is the opportunity to be double sure, why not.
Greets, Adri.After Netgear fixes the issue with AV you can re-enable it. Then your green dots will come back.
Right now, most users are seeing that the benefit of AV is not worth the performance loss.
- Stephen, thanks again for reply.
What I do not understand is why netgear does not apply this information without asking.
In the software I am responsible for we put this info in a mouse over. In this way Te user is optimal informed,this prevents irritation and give satisfied users.
Thanks for solving my problems/questions.
I'll rest my case. 😉
Adri. Just to confirm... Is someone from Netgear actually working on fixing this issue? It's been over a month.
- The fix is roll out an update that's actually a downgrade to 6.4.0 and you give yourself a nice way out.
We are fooled but happy an inward of the trick.
AdriFrijters wrote:
The fix is roll out an update that's actually a downgrade to 6.4.0 and you give yourself a nice way out.6.4.0 had other problems that were fixed in 6.4.1 (or 6.4.2 beta) - and many users need those fixes. So the downgrade to 6.4.0 works for some, but it is not an option that works for everyone.
Turning off AV isn't the best, but it isn't the worst either.
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