I have lots of photos and videos on my phone, all of which have already backed up to my ReadyNAS using the andriod app. I had the backup paused for a while and now am trying to restart the backup feature. However, the app is creating duplicate of all the files that are already in the NAS (using names like instance, xxx (1).jpg). Why doesn't the app see that these files already exist and just skip them? It wants to re-upload thousands of photos and videos again, which will take many hours and will double the amount of storage consumed. How do I fix this issue?

Hi kpready, Welcome to the community! If the file was copied before and you just pause the syncing process, then it shouldn't recopy these files all over again. Can you confirm if the app or the Firmware of your system was recently updated? Kind regards, BrianL NETGEAR Community Team

Yes, I had a problem with one of my backup folder which ended up being very very large. This back up folder was created using media backup with IOS app and a previous version of the NAS firmware. The reason for the large size was the app ended up creating duplicate files each time I selected to backup to the same folder in the IOS app. When this happened, I had puased my backup and the NAS firmwar at this point was 6.4.2. I have upgraded since to 6.50 and the current version I have is 6.5.1. There was a ticket with Neatgear regarding the large folder access issue and I can provide you with that if you like to take a look. Seems like this duplicate file problem has been there for a while. I upgraded my NAS firmware hoping it was fixed but doesnt look like it.Now my whole point of purchasing NAS seems useless as am no longer backing up the media from my phones, risking a big loss in case of a failure. Just so you know, the problem happens on both IOS and Android media backups.

Hi kpready, Yes. We are aware of this problem and still investigating why this it's happening. Have you reported this to NETGEAR support? Kind regards, BrianL NETGEAR Community Team

No, am out of the 90 day hardware warranty as of now. My original ticket was regarding opening a certain backup folder on the NAS device. However, the large folder was created as a result of this duplicating issue. So, am not sure if I can go back and reopen that ticket.

Also, do you have an ETA on when it might be fixed?

readycloud android app media backup duplicating files

34 Replies

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BrianL2
NETGEAR Employee Retired
Sep 12, 2016
Hi kpready,

Welcome to the community!

If the file was copied before and you just pause the syncing process, then it shouldn't recopy these files all over again. Can you confirm if the app or the Firmware of your system was recently updated?

Kind regards,

BrianL
NETGEAR Community Team
- kpready
  Aspirant
  Sep 12, 2016
  Yes, I had a problem with one of my backup folder which ended up being very very large. This back up folder was created using media backup with IOS app and a previous version of the NAS firmware. The reason for the large size was the app ended up creating duplicate files each time I selected to backup to the same folder in the IOS app. When this happened, I had puased my backup and the NAS firmwar at this point was 6.4.2. I have upgraded since to 6.50 and the current version I have is 6.5.1. There was a ticket with Neatgear regarding the large folder access issue and I can provide you with that if you like to take a look.
  
  Seems like this duplicate file problem has been there for a while. I upgraded my NAS firmware hoping it was fixed but doesnt look like it.
  Now my whole point of purchasing NAS seems useless as am no longer backing up the media from my phones, risking a big loss in case of a failure.
  
  Just so you know, the problem happens on both IOS and Android media backups.
  - BrianL2
    NETGEAR Employee Retired
    Sep 13, 2016
    Hi kpready,
    
    Yes. We are aware of this problem and still investigating why this it's happening. Have you reported this to NETGEAR support?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
rjwerth
Luminary
Jan 13, 2017
Well, 4 months later and STILL there is no response from Netgear. Guys, could you please come up with a solution to this "feature?"

Thank you.
- FramerV
  NETGEAR Employee Retired
  Jan 15, 2017
  Hi rjwerth,
  
  Are you already using the 6.6.1 firmware?
  
  ReadyNAS OS 6 Software Version 6.6.1
  
  There are some bug fixes there that will be affecting the ReadyCloud.
  
  Regards,
  - rjwerth
    Luminary
    Jan 16, 2017
    No, I have not as there were a number of apps that needed updating when 6.6 came out. I'll see where all that is at and update it.
    
    I am interested to know what things on the server side might be keeping this android app from working properly though.
    
    Thanks.
zavill
Aspirant
Jul 16, 2017
I thought I'm doing something wrong but it seems the problem persists. Since the questions from the moderator hinted that if the files were copied with other program, it might result in duplications, that could lead to the conclusion that the Media Backup does not check the files, but it uses a sync database. If that is erased or compromised, the program simply copies again all the files it finds. Again, and again.
Should that be the case, is there any chance to know what file is storing the sync info and where to find it, and perhaps find whether a memory cleaner erases it? It seems this problem persists for some years now and it's kind of embarassing to not have a solution yet. Thank you in advance.
- Marty_M
  NETGEAR Employee Retired
  Jul 17, 2017
  zavill,
  
  What firmware version your NAS is running at? You may try to disable the snapshot on the media share/folder on the NAS where the readycloud android app is in sync.
  
  Welcome to the community!
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - Marty_M
    NETGEAR Employee Retired
    Jul 23, 2017
    zavill
    
    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
    
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
    
    Regards,
    Marty_M
    NETGEAR Community Team
Marty_M
NETGEAR Employee Retired
Oct 26, 2017
@Supermec

Can you give brief description of the problem you are encountering and have you tried the troubleshooting and isolation steps provided on this thread.

Regards,
Marty_M
NETGEAR Community Team