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Readynas 102 not backing up and freezing after upgrade to 6.4.2
My client has a Readynas 102 2x3tb system
It is backed up by 2 x WD 3TB disks which are rotated and plugged into the front of the Nas.
It has always been a bit problematic in that the WD drives frequently have to be formatted as the NAS thinks they havent been ejected properly when they often have and sees them as read only.
Recently the client went ahead and upgraded the firmware fom 6.2.5 to 6.4.2 and since then the scheduled backup crashes the entire unit and all they can do is unplug the power. Everything just freezes.
They have tried both disks, reformatted them, tested them on a PC and they are fine. Its only happened since the upgrade.
Any ideas or suggestions?
O.K. I think this discussion has run its course.
Now that this is fixed in 6.5.0 if you have any issues on that you should open a new thread.
I'm closing this thread.
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Which filesystem is on the USB disks?
Can you send in your logs (see the Sending Logs link in my sig)?
mdgm wrote:Which filesystem is on the USB disks?
Can you send in your logs (see the Sending Logs link in my sig)?Thanks mdgm. Ive forwarded the logs just now.
Unfortunately the back up drives have now been reformatted on the Macs and are being used on them as external drives. I think they are dragging data manually back off the NAS as a temporary measure.
Before that they were formatted on a Windows 7 PC using the defualt which I think would be NTFS.
I dont think there was a succesful backup since late January. Ever since the upgrade to 6.4.2 and it started freezing the NAS they have been disconnected, the backup schedule stopped and as said they are now plugged into one of the Macs.
I can format one of them if you wish for testing in any format you like. Let me know if you want me to enable remote access to the NAS.
Regards
Barry
When they tested the USB disks on a PC, did they use the disk vendor's tool for checking disk health or something else?
Hi im not sure if this is one in the same problem but i am at a loss...
I too have the same ready nas 102 but with 2 1gb drives it worked fine untill apple upgraded os to El Capitan then all of a sudden, i can access the ready nas and see all of my folders/shares but then as soon as i try to access a folder it crashes finder, at some point there was an update and all started working again but since a recent apple security update it has gone back to crashing finder maybe a coincidance. i can access the drive via Raidar and time machine finds and backs up fine.
any help on if i can fix this would be great
Thanks
I have a 102 and since 6.4.0 the use of the front USB socket causes the unit to freeze and like another contributor I have to remove power, remove the stick and power up.
Prior to 6.4.0 the front socket worked faultlessly and enabled me to insert a stick and by pressing the front button perform a simple backup of a group of folders.
The rear sockets still work albeit any backups now take four times as long.....and yes the AV is off,.
YorkBoy wrote:I have a 102 and since 6.4.0 the use of the front USB socket causes the unit to freeze and like another contributor I have to remove power, remove the stick and power up.
Prior to 6.4.0 the front socket worked faultlessly and enabled me to insert a stick and by pressing the front button perform a simple backup of a group of folders.
The rear sockets still work albeit any backups now take four times as long.....and yes the AV is off,.
Thanks for that. Searching around there does seem to be a pattern here so is it a fault with the 6.4.x firmware? I really need to sort this as the client is paying me to go to site (which is a 500 mile round trip) later this week!
I really dont want to reset it to Factory setting because it will undo all the work that was done to fix the slow access problem from the Apple devices (see long thread) and no doubt the client will at some stage upgrade it all to 6,4,x again. I hadnt thought about using the rear USB ports though.
As an update for those of interest.
As at 9th May I have been told that 6.5.0 will solve the backing up issues.........mind you 6.4.0 was going to solve issues as well!
I have for some time been using my old ReadyNAS V1 rather than the 102 simply because it never let me down.........speaks volumes doesn't it?
I have noticed that some issues appear to clear if the 102 is simply restarted prior to attempting a backup but which will then subsequently reappear at the next backup attempt.
I am in the construction business, mostly in building services (heating, lighting, air conditioning etc), I wonder if Netgear office staff would be happy if their AC failed today and I didn't put it right for over 6 months?
The NTFS speeds are much faster with 6.5.0, I posted more specifics in the beta forum.
My guess is that release will be very soon.
Thanks, yes support have indicated 'any day' now.
I will be interested to see if this solves my NAS to NAS issues as well. Particularly the problem that in order to carry out that weekly backup I had to power down and power up the 102 else it would report that the other NAS wasn't available, yet strangely using the TEST button in the set up routine for the backups the 102 would report all was well.
I would like to know how this NTFS issue ever got through the testing but whatever the reason theres been little excuse in my opinion to keep customers waiting over six months to resolve this. This is without doubt the very worst service I have had in any dealings with IT since my first involvement back in the 1980's, not that anyone really cares a jot do they?
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