ReadyNAS Duo won't update with latest firmware

Hi,

Can you download the file and then upgrade the firmware using the local image. In this way the unit will verify the image file first for errors. if you already tried this, go ahead and do OS-re install first.

Thanks for the reply. Yes, I've tried this method before and it hasn't worked. OS re-install sounds a bit of a job. I've got a lot of stuff on there. Is this the only way to fix this problem? Any idea as to why it might be failing to update?

Hi,

The other option is to call Netgear tech support and open a case.

OS Re-install leaves data intact.

atanas if motah33 has had the unit over 90 days a free online case may be preferable.

Thanks for the replies. I've had the ReadyNAS for quite a while now - over 3 years I think. I'll open a case with Netgear and take it from there.

Regards

MT

I did open a case with Netgear, although they haven't responded for a while. They asked me to do an OS reinstall which I did but I don't think it completed properly. After a long time, I could see a pattern on the leds that were blinking and it looks as if it was saying that there is something up with the flash (I found the meaning of the patterns on this forum). It makes sense because when I tried again to update the firmware, this time downloading the file to my hard drive then uploading it, it said that the flash verification failed. I also found the USB ports aren't working. I bought a qualified UPS for it and it isn't recognised and neither are any USB hard drives (I tried two). So, I don't know if a complete factory reset is going to do anything here or if the hardware has gone south.

Are you able to run the memory test?: http://www.readynas.com/kb/faq/hardware/is_there_a_way_i_can_verify_if_my_memory_is_good

Thanks for the reply. Just running it now... If it is the memory would that explain the USB issue too or are they unrelated? I've never used the USB ports until now (with the UPS). Netgear support has got back and asked to do a full factory reset. I would like to try whatever checks I can before doing that. The data has been backed-up including the configuration file.

It's possible that bad memory would prevent a firmware update from working. If the memory is fine, then further investigation would be needed. There's a good explanation of the memory test on the Duo here: http://www.readynas.com/forum/viewtopic.php?f=11&t=26993

It's been running for a while now and I noticed the squence with the disk1/disk2 leds went as follows: 10-01-11-00 (I think). Then, the act led came on and the disk1/disk2 leds went off. It's been stuck in this state for a long, long time whereas the other sequences went quite quickly. I don't know if the tests are any differenct with the act led on but it certainly stuck here. If this is signifying a memory problem, then what is the spec of original memory in the Duo so that I can get a replacement?