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ReadyNas RN31400 stuck in boot at "Encryption Key 53%" followed by "Fail to startup"
I have a ReadyNas 314 running firmware 6.6.0.
It's been running for about 3 years, with dual 2 TB hard drives, with encryption.
The drives are about 70% full, and the performance started dropping.
I found the "defrag, scrub, balance" options on the admin web page, so I tried them in the following order:
Defrag took about 10 minutes.
Scrub was 16% done in 10 hours (overnight)...so I stopped it because it was really slowing the system down.
Balance was 0% done in 10 hour (overnight)...but there wasn't a stop button.
Balance was really slowing the system down, so on the admin web page, I initiated a reboot to kill the balance.
I inserted my USB encryption key.
After 10 minutes, the reboot hadn't happened yet, so I held the power button down on the ReadyNAS box.
That forced a power off. On reboot, it went through "booting..." and then "Encryption Key" on the little display. After about an hour being stuck at 53% on the encrpytion key, the display changed to "Fail to startup".
Via the web interface, it shows NETGEAR / ReadyNAS at the top, and in the middle "Connecting to the ReadyNAS Admin Page..." with a completion bar moving underneath it. When the completion bar makes it across, it says "ReadNAS Admin Page is offline".
Any suggestions?
Thanks!
Quentin
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I've sent you a PM.
How did you manage to get it to finish? mine is stuck on 48% and then i get __out_of_memory_354 errors
qdavis had a lot of snapshots on his system. He contacted support and the solution recommended involves reducing the number of snapshots and disabling quotas at the volume level (since 6.4.x quotas are disabled at the volume level regardless of whether you set a quota on the share). A GUI option to disable quotas has been added in 6.7.0. Before 6.7.0 if you disable quotas from the backend and then change a share setting quotas would be enabled again.
6.7.0 is currently in beta and should be ready for release soon.
- *since 6.4.x quotas are enabled at the volume level regardless of whether you set a quota on the share
;) i too am having issues with the encryption key boot up now. i went from a working frimware 6.2.4 to boot once 6.7.0 firmware. sometime during the night i got the "out of memory error" attempted to reboot, the nas started to boot, got to encryption key 99% and hung for over an hour, rebooted again, got to encryption key 53%, tried this several more times and the boot process hangs in the encryption key process between 43%-72% now. if i leave it in this state i can not get to the GUI, if i remove the encryption key, i get the nas to boot all the way, but i am not able to see the volume/shares (which make sence as they need the encryption key to unlock the volume. i also tried a new copy of the encryption key file to no avail.
any ideas i can try?
remove snapshots as indicated in an earlier post? what commands to do this?
try a downgrade back to 6.2.4?
thank you for any help you can provide.
You can't downgrade. Your OOM issue is related to 6.7.0. Look at the release notes of 6.7.1 Beta 1.
That is saying that the NAS may run into OOM condition, encryption key or not. I just hit it with mine.
That's one obstacle. I'm not saying using 6.7.1 beta 1 is going to solve all your problems, but it's supposed to solve this one (OOM).
- Hi, the solution for the encryption key, and my occasional sure performance/hanging is to turn off quotas. Starting in version 6.4, the readynas turned on quotas as a means on ensuring snapshots don't take too much space. But due whatever reason quotas are really cpu intensive. I suspect suspect (but don't know) that failing to rebalance your nas can also trigger the quota issue.
So if you can boot and reach the admin web interface, 1. Turn off quotas, which is a check box added on 6.7.0. I dunt remember where it is exactly, sorry. If you do anything "adminish" to your nas, it will turn quotas back on, so you have to check it. What exactly counts as adminish wasn't clear to my L3 guy. 2. Turn on a weekly rebalance and defrag. If you have never rebalanced, back your system up first because it could take "weeks" to do so.
Good luck!
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