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Forum Discussion
Reboot ALWAYS fails after firmware upgrade on ReadyNAS RR4312X
Hi,
I've just upgraded our NetGear ReadyNAS RR4312X from 6.8.0 to 6.9.1 and actioned a reboot using the webUI after the upgrade.
However once again (this happens after every FW upgrade), the system fails to come online again. The system doesn't even respond to PINGs. - We have to power cycle the system after every upgrade to get it back online again.
NB: The firmware installs successfully everytime, so it's just the reboots afterwards that are problematic. Not good for remote sites!
Any idea's please?
P.S. my entered text 'ReadyNAS RR4312X wont save in the 'Model' section of this web support form.
7 Replies
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There are limited units that have encountered this issue in the past. We found from past cases where the issue can happen with a reboot when the unit has been powered on for more than 3 weeks. It would be common for most users to encounter the issue durring firmware update since these rackmount units (RR3312/RR4312) do not go through regular power (reboot) cycles.
Are you able to provide remote access to this unit so we can investigate your unit?
You can enable remote access from System -> Settings -> Support -> Secure Diagnostics Mode and PM me the 5-digit number.
I have two 4312Xs that exhibit the same behavior. As a matter of fact I am now leaving to drive to the remote site to power cycle the unit. Should I email the logs from both or is this an adjustment to the bios that requires Netgear remote access?
You can provide us the logs if you gather them.
Otherwise, we have some lab units that are experiencing the issue that we are currently investigating.
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